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- Tasks: Engage with customers to transform their digital experiences and drive business value.
- Company: Bloomreach, a leader in AI-driven personalization and digital experience.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Join a cutting-edge team revolutionising customer journeys with innovative technology.
- Qualifications: Experience in customer success and a passion for digital transformation.
- Other info: Collaborative environment with a focus on creativity and strategic impact.
The predicted salary is between 36000 - 60000 £ per year.
Bloomreach is building the world’s premier agentic platform for personalization. We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We’re taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
We’re designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. We are building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn’t only autonomous… it’s also consistent. From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.
Bloomreach is seeking a Customer Success Manager / Digital Experience Manager to engage with our customers to take them on a digital experience transformation journey. This role is on the cutting edge of the digital experience industry and will be developing the best practices and innovative ideas in the market. Partnering with our customers’ leadership and delivery teams, Digital Experience Managers drive a program of change to build the digital experience and advise their customers on how to get the most out of the Bloomreach platform to drive business value.
They work side-by-side with our customer teams to partner in the digital journey, help them ideate and envision the art of the possible to deliver as much value as possible with the Bloomreach digital experience platform. Your role will require significant collaboration with customers and internal teams to deliver innovative ideas and business value to our customers. You will need to spend significant time with our customers - educating them on the potential of Bloomreach and their digital experiences. Additionally, you will work cross-functionally with our Bloomreach teams.
Senior Customer Success Manager - Discovery & Search in London employer: Bloomreach
Contact Detail:
Bloomreach Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager - Discovery & Search in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Bloomreach on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Senior Customer Success Manager.
✨Tip Number 2
Prepare for the interview by diving deep into Bloomreach's products and services. We should be ready to discuss how our experience aligns with their mission of revolutionising customer journeys and personalisation.
✨Tip Number 3
Showcase our problem-solving skills! During interviews, we can share specific examples of how we've driven change and added value in previous roles. This will resonate well with their focus on digital transformation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the Bloomreach team.
We think you need these skills to ace Senior Customer Success Manager - Discovery & Search in London
Some tips for your application 🫡
Show Your Passion for Personalisation: When writing your application, let your enthusiasm for personalisation shine through! We want to see how you connect with our mission of revolutionising customer journeys. Share examples of how you've made a difference in previous roles.
Tailor Your Experience: Make sure to customise your application to highlight relevant experiences that align with the role. We love seeing how your background in customer success or digital experience can bring value to our team at Bloomreach.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Senior Customer Success Manager role. Remember, less is often more!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Bloomreach
✨Know Your Stuff
Before the interview, dive deep into Bloomreach's platform and its features. Understand how their AI agents work and how they enhance customer journeys. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully driven digital transformation or improved customer experiences. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewers to see your impact.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about Bloomreach’s approach to personalization and how they envision the future of digital experiences. This shows your enthusiasm and helps you gauge if the company aligns with your values.
✨Emphasise Collaboration Skills
Since the role involves significant collaboration with customers and internal teams, be ready to discuss how you've successfully worked in cross-functional teams before. Highlight your communication skills and ability to drive change through teamwork.
