Partner Success Manager in London

Bloomreach is building the world's premier agentic platform for personalization. We are revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We are taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We are making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. We are designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we are building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn’t only autonomous... it’s also consistent. From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

This role is designed for professionals who excel at both strategic business consulting and building deep, trusted relationships. You will enable partners to deliver value to clients by deploying and optimizing Bloomreach's personalisation platforms, advising on business strategy, and ensuring clients achieve their key performance indicators (KPIs) and return on investment (ROI). You will act as a strategic advisor, collaborating closely with partners and internal teams to maximize platform adoption, drive continuous improvement, and foster long‐term partnerships.

• Ensuring that our partners deliver measurable value to clients through the deployment and ongoing optimization of the Bloomreach Platforms.
• Serve as a key advisor on e‐commerce, analytics, data management, digital marketing, marketing automation, and related technologies to our partner network.
• Build and maintain strong, long‐term relationships with partners, acting as their advocate and trusted advisor.
• Collaborate with Customer Success Managers and other internal stakeholders to develop business strategies, roadmaps, and align on business goals and critical metrics.
• Lead partner onboarding, platform adoption, and ensure full understanding of product features.
• Identify opportunities for continuous improvement, maximizing client outcomes and platform ROI through partner managed services.
• Facilitate regular business reviews with partners, success planning, and status sessions to ensure ongoing alignment and value delivery.
• Proactively identify risks, facilitate 'path to green' plans, and engage relevant stakeholders to resolve issues.
• Stay up-to-date with industry trends, best practices, and platform capabilities to provide clients with forward‐thinking recommendations.

• 2‐3+ years in a consulting or customer success role within a SaaS environment, ideally in e‐commerce, marketing automation, or data‐driven business sectors.
• Strong consulting skills: clear written and verbal communication, confident presentation abilities, and experience engaging stakeholders at all levels.
• Demonstrated ability to understand and adapt to diverse business models, providing tailored strategic advice.
• Experience with online analytics, performance marketing, A/B testing, personalization, campaign optimization, and customer lifecycle management.
• Proactive problem‐solving, exceptional organizational skills, and the ability to handle complex or ambiguous situations professionally.
• Native or professional fluency in English.
• Basic technical knowledge (HTML/CSS) would be beneficial but not essential.

• Strategic thinker with a passion for driving business outcomes.
• Relationship builder who thrives on advocacy and partnership.
• Self‐organized, independent, and able to navigate ambiguity.
• Confident presenter and an interest to improve this skillset.
• Eager to continuously learn and deepen expertise in both technology and business domains.

• Culture: A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.
• We have defined our 5 values and the 10 underlying key behaviours that we strongly believe in. We can only succeed if everyone lives these behaviours day to day. We’ve embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.
• We believe in flexible working hours to accommodate your working style.
• We work virtual‐first with several Bloomreach Hubs available across three continents.
• We organize company events to experience the global spirit of the company and get excited about what’s ahead.
• We encourage and support our employees to engage in volunteering activities – every Bloomreacher can take 5 paid days off to volunteer.
• The Bloomreach Glassdoor page elaborates on our stellar 4.4/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5.

• We have a People Development Program – participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.
• Our resident communication coach Ivo Večeřa is available to help navigate work‐related communications & decision‐making challenges.
• Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow‐up check‐ins.
• Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.).

• The Employee Assistance Program – with counselors – is available for non‐work‐related challenges.
• Subscription to Calm – sleep and meditation app.
• We organize 'DisConnect' days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.
• We facilitate sports, yoga, and meditation opportunities for each other.
• Extended parental leave up to 26 calendar weeks for Primary Caregivers.

• Restricted Stock Units or Stock Options are granted depending on a team member's role, seniority, and location.
• Everyone gets to participate in the company's success through the company performance bonus.
• We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.
• We reward & celebrate work anniversaries – Bloomversaries.

Excited? Join us and transform the future of commerce experiences!

If this position doesn’t suit you, but you know someone who might be a great fit, share it – we will be very grateful!