Email Deliverability Consultant in London

Join to apply for the Email Deliverability Consultant role at Bloomreach. Bloomreach is building the world's premier agentic platform for personalization. We are revolutionising how businesses connect with their customers, building and deploying AI agents to personalise the entire customer journey.

We serve more than 450 customers globally, sending 45+ billion emails a year, both transactional and marketing. Email remains a key revenue-driving channel in e-commerce and therefore we need to deliver top-notch quality. Most of our customers are proudly part of the 99% inbox club and the challenge for you will be to keep that high standard at scale, even with all the new customers we are gaining every quarter.

Your job will be to:

• Master the Inbox: Take charge of email deliverability, ensuring that emails sent from our platform reach the inbox and not the spam folder. Set up monitoring and alerting on email performance metrics such as open rates, click-through rates, and bounce rates, and optimise processes for success.
• Stay Trendy: Keep your finger on the pulse of email compliance trends and regulations, such as GDPR, CCPA, and evolving authentication standards, and ensure our practices stay up to date. Identify emerging email marketing trends and technologies, ensuring we stay at the forefront of innovation.
• Be a Data Detective: Dive deep into data analytics to identify issues and trends that affect email deliverability. Collaborate with our email vendors to find solutions to your findings.
• Be a Technical Guru: Implement best practices for email authentication and security. Work with the services team to develop best-practice guidelines for our customers.
• Collaborate with Product Team: Work with our product and engineering teams and suggest ideas for features that will drive personalised and effective email campaigns.

You have the following experience and qualities:

• Professional experience in email deliverability and inbox placement.
• Personal motivation, independence, and fluency in English.
• Experience in the marketing automation field.
• Excellent fluency with data—analytical skills and the ability to use data to generate actionable insights and solve problems.
• Tech savviness—understanding complex email scalability challenges globally and a proven ability to solve them.
• At least 3 years of experience in this field.
• Ability to work with customers, challenge them on their practices, and influence adoption of best-practice models.

Personal qualities:

• Adaptable and flexible—willingness to explore new technologies and business models, and willing to grow as a person.
• Determined—making difficult decisions and trade-offs and following through.
• Communication skills—handling difficult situations and talking to customers, internal stakeholders, and partner organisations.
• Independence and self-organisation to navigate ambiguous situations, prioritising effectively while juggling multiple projects at different maturity stages.
• Growth mindset, highly collaborative, comfortable in a high-ownership/high-accountability environment.
• Entrepreneurial resourcefulness balanced with appropriate process implementation.

Excited? Join us and transform the future of commerce experiences.

More things you'll like about Bloomreach Culture:

• Freedom and trust—no clock-in or out, no corporate rules, no long approval processes.
• Defined values and underlying key behaviours embedded in recruitment, onboarding, feedback, personal development, performance review, and internal communication.
• Flexible working hours to accommodate your working style.
• Virtual-first work model with Bloomreach hubs across three continents.
• Company events to experience the global spirit of the company and get excited about what's ahead.
• Support for volunteering—every Bloomreach employee gets 5 paid days off to volunteer.

Bloomreach Glassdoor rating 4.4/5; Comparably culture score 4.9/5.

Personal Development:

• People Development Program—personal development workshops run by internal experts; continuous competency mapping for select functions.
• Resident communication coach available to help navigate work-related communications and decision-making challenges.
• Leader Development Program—regular comprehensive feedback, coaching, and follow-up check-ins.
• Annual professional education budget of $1,500 to purchase education products (books, courses, certifications, etc.).

Well-being:

• Employee Assistance Program with counselling for non-work challenges.
• Subscription to Calm, a sleep and meditation app.
• Disconnect days—Bloomreach employees globally enjoy one additional day off each quarter.
• Sports, yoga, and meditation opportunities.
• Extended parental leave up to 26 calendar weeks for primary caregivers.

Compensation:

• Restricted Stock Units or Stock Options granted depending on role, seniority, and location.
• Performance bonus participation.
• Employee referral bonus up to $3,000 paid after hire.
• Celebration of work anniversaries—Bloomversaries.

Excited? Join us and transform the future of commerce experiences!