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- Tasks: Transform high-touch services into a scalable product portfolio and lead technical specialists.
- Company: Bloomreach, a leader in AI-driven personalization for global brands.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Join us to revolutionise customer experiences with cutting-edge AI technology.
- Qualifications: Experience in product management and strong leadership skills required.
- Other info: Dynamic environment focused on innovation and sustainable growth.
The predicted salary is between 36000 - 60000 £ per year.
Bloomreach is building the world’s premier agentic platform for personalization. We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We are taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. We’re designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. We’re building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn’t only autonomous…it’s also consistent. From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.
Bloomreach is seeking an Associate Director, Support & Academy Products to transform Bloomreach’s high-touch services (Support Premium Services & Academy Enablement Services) into a scalable, high-margin Product Portfolio. You will define, package, and operationalize structured deliverables that drive platform adoption and measurable ROI, while directly leading the technical specialists who deliver them.
Primary Objectives- Productize the Service Layer: Standardize "Premium Plus" and Academy offerings into clear tiers with defined SLAs, fixed deliverables, and rigorous "out-of-scope" boundaries.
- P&L & Margin Ownership: Partner with Finance to maintain a clean P&L. Track contribution margins, utilization rates, and the cost-to-serve to ensure sustainable growth.
- Operational Architecture: Build the "machine" that delivers the service. Transition the team from bespoke, reactive tasks to a proactive, repeatable delivery framework.
- GTM Partnership: Collaborate with Sales.
Associate Director, Support & Academy Products in London employer: Bloomreach
Contact Detail:
Bloomreach Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Director, Support & Academy Products in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show us you know what Bloomreach is all about and how you can contribute to our mission.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Associate Director, Support & Academy Products in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Associate Director role. Highlight your experience in product management and service delivery, and show us how you can transform high-touch services into a scalable product portfolio.
Showcase Your Achievements: Don’t just list your responsibilities; we want to see your impact! Use metrics and examples to demonstrate how you've driven platform adoption or improved ROI in previous roles. Numbers speak louder than words!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and fluff. Make it easy for us to see why you’re the perfect fit for the role without wading through unnecessary details.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Bloomreach
✨Know the Company Inside Out
Before your interview, dive deep into Bloomreach's mission and products. Understand how their AI platform works and the impact it has on customer journeys. This knowledge will not only impress your interviewers but also help you articulate how your skills align with their goals.
✨Showcase Your Product Management Skills
As an Associate Director, you'll need to demonstrate your ability to productise services effectively. Prepare examples from your past experiences where you've successfully standardised offerings or improved operational efficiency. Be ready to discuss specific metrics that showcase your success.
✨Prepare for Technical Questions
Given the technical nature of the role, brush up on relevant technologies and methodologies related to support and academy products. Be prepared to discuss how you would lead a team of technical specialists and ensure they deliver high-quality services consistently.
✨Emphasise Collaboration and Leadership
Bloomreach values teamwork, so highlight your experience in collaborating with cross-functional teams, especially with finance and sales. Share stories that illustrate your leadership style and how you've motivated teams to achieve common goals, particularly in a fast-paced environment.