Conversational AI UX Designer

Bloomreach is building the world’s premier agentic platform for personalization. We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.

We’re looking for a Conversational AI UX Designer to define how Loomi (our AI) talks, listens, and guides marketers through their day‑to‑day work in Bloomreach. You’ll design AI‑first experiences across chat, in‑product assistants, and agentic workflows that help marketers create, edit, and understand complex campaigns — without needing to be data scientists or developers. You’ll work closely with other designers, product managers, and engineers to shape how our agents behave: what they say, what they show, when they ask for more input, and when they quietly handle things on their own. Your work will directly influence how customers trust, understand, and get value from AI in their campaign workflows. This is a highly collaborative, hands‑on role.

What You’ll Do

• Design conversational and agentic experiences for marketers.
• Develop and evaluate conversational flows (prompting, turn‑taking, error recovery) across in‑product chat, side panels, and embedded agent UIs.
• Shape Loomi’s voice and tone for marketer workflows.
• Use prompt and context engineering to steer agent behavior.
• Design for the realities of generative AI — probabilistic outputs, uncertainty, hallucinations, and graceful failure states.
• Collaborate with PM and engineering partners to turn prompts, tools, and policies into a coherent UX model.
• Prototype with real AI behavior, not just static UIs.
• Create prototypes that exercise both happy paths and edge cases.
• Define and track success metrics for agent UX.
• Work with data and product analytics to mine conversation logs and user behaviour for friction points.
• Champion quality, safety, and transparency.
• Design clear explanations and “why” moments so marketers can understand key decisions.

What We’re Looking For

• Demonstrated experience designing for conversational, assistant, or AI‑powered experiences.
• Experience in product/UX design, bonus for complex web‑based or SaaS products.
• Strong collaboration and communication skills.
• Hands‑on experience with LLM‑driven tools.
• A systems mindset.
• Ability to work independently on end‑to‑end projects.

Nice to Have

• Experience designing for marketing automation, CRM, messaging, or workflow‑driven products.
• Familiarity with design systems and component libraries.
• Experience partnering with data and research to analyse conversation logs.
• Experience mentoring other designers.

If you’re excited about collaborative problem‑solving, curious about how conversational AI can make marketers’ lives better, and love turning ambiguous agent behaviour into clear, trustworthy experiences, we’d love to meet you.

Culture: A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.

Personal Development: We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company.

Well-being: The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.

Compensation: Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.

Excited? Join us and transform the future of commerce experiences!