Account Manager

Bloomreach is building the world’s premier agentic platform for personalization. We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We’re taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. We’re designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer‑first work marketers were always meant to do. And we’re building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn’t only autonomous…it’s also consistent. From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

Role Summary

The Account Manager in the Content BU manages a defined book of Bloomreach Content Management System (CMS) customers, executes renewals with guidance, and supports expansion opportunities through close partnership with Professional Services, Support, and agency/SI partners. The Content BU has three products under its ownership including On‑premises, PaaS & SaaS deployments.

Key Responsibilities

• Manage day‑to‑day account activity for an assigned portfolio to ensure retention and measurable growth (cross‑sell, upsell) with moderate guidance from Senior AM’s.
• Execute renewal cycles (pricing, terms, entitlements) in partnership with Senior AM’s and Professional Services; coordinate commercial/technical inputs typical for Content (e.g., environments, pageview entitlements).
• Identify, qualify and execute on expansion opportunities; coordinate internal resources and partners to advance opportunities through the sales process (add‑on modules, additional environments, services packages).
• Collaborate with agency/SI partners on joint account plans, co‑selling, and tenders/RFPs, aligning roles and ensuring timely responses.
• Prepare and contribute to QBRs and value narratives centered on CMS outcomes (content velocity, governance, performance/SEO improvements) and roadmap alignment.
• Maintain accurate CRM/CPQ data tied to Content usage drivers (e.g., pageviews/environments) and provide reliable monthly/quarterly forecasts.
• Coordinate with Support/SRE/Operations for stability and SLA adherence; elevate effectively and drive issue resolution to protect renewals.

Core Competencies

• Account Planning — builds guided plans tied to customer goals and expansion opportunities.
• Managing the Sales Process — executes standard renewal/expansion steps with moderate guidance; follows agreed qualification/forecast practices.
• Client Focus — proactively supports value realization to drive retention and satisfaction.
• Collaboration — works cross‑functionally with CS, PS, Support/SRE, Product, and partners to deliver outcomes.
• Thinking Strategically — applies structured thinking to typical account scenarios; seeks support on novel/complex cases.
• Technical/Domain Acumen (CMS) — explains Content value proposition and basics of enterprise CMS architectures (headless delivery, APIs/SDKs, environments, upgrade motions).
• Partner Management — collaborates with agency/SI partners, understands bid processes, and leverages the ecosystem for coverage and growth.

Qualifications

• Minimum 3 years Experience in Account Management, Customer Success, Sales, or Consulting for B2B SaaS and/or digital agencies with enterprise CMS/web platform projects.
• Familiarity with agency/SI partner motions and supporting RFPs/tenders with Procurement teams.
• Strong communication, organization, and cross‑functional coordination with CS, PS, Support, Product, and Engineering.
• CRM/forecast discipline and comfort with structured sales methodologies (training provided).

Measures of Success

• Renewal attainment vs. plan and churn reduction within assigned portfolio.
• Expansion sourced/assisted tied to Content levers (additional environments, modules, services), including partner‑influenced wins.
• Forecast accuracy and CPQ/CRM data quality for Content usage and entitlements.
• Services bookings influenced where AM engagement helps scope/value‑justify PS work.

Operating Rhythm & Stakeholders

Works closely with Professional Services (upgrades/migrations/optimisation), Support/SRE/Operations (SLAs, stability), Product/Engineering (roadmap alignment), and agency/SI partners (co‑sell, delivery).

More things you’ll like about Bloomreach Culture

• A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.
• We have defined our 5 values and the 10 underlying key behaviours that we strongly believe in. We can only succeed if everyone lives these behaviours day to day.
• We’ve embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.
• We believe in flexible working hours to accommodate your working style. We work virtual‑first with several Bloomreach Hubs available across three continents.
• We organize company events to experience the global spirit of the company and get excited about what’s ahead.
• We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer.

Personal Development

• We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company.
• We are continuously developing & updating competency maps for select functions.
• Our resident communication coach Ivo Večeřa is available to help navigate work‑related communications & decision‑making challenges.
• Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow‑up check‑ins.
• Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.).

Well-being

• The Employee Assistance Program -- with counselors -- is available for non‑work‑related challenges.
• Subscription to Calm - sleep and meditation app.
• We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.
• We facilitate sports, yoga, and meditation opportunities for each other.
• Extended parental leave up to 26 calendar weeks for Primary Caregivers.

Compensation

• Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.
• Everyone gets to participate in the company's performance bonus.
• We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.
• We reward & celebrate work anniversaries -- Bloomversaries!

Excited? Join us and transform the future of commerce experiences!