At a Glance
- Tasks: Lead the technical strategy and implementation of Bloomreach's AI shopping assistant, Clarity.
- Company: Join Bloomreach, a pioneering tech company transforming customer experiences with AI.
- Benefits: Enjoy flexible working hours, professional development budget, and generous parental leave.
- Other info: Be part of a culture that values freedom, responsibility, and personal growth.
- Why this job: Shape the future of commerce while working with cutting-edge AI technology.
- Qualifications: Experience in technical consulting or SaaS, with strong analytical and communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Bloomreach is building the world’s premier agentic platform for personalization. We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We’re taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. We’re designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we’re building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous…it’s also consistent.
As the Strategic Technical Consultant for Clarity - Bloomreach’s AI shopping assistant - you will own the technical strategy, implementation approach, and customer experience end-to-end. You will guide customers through trials, onboarding, early adoption, and optimization, ensuring Clarity is deployed correctly, performs reliably, and delivers measurable value quickly. This role requires both execution and strategic thinking. You will play a key role in shaping the implementation approach, contributing to the product roadmap, and proactively identifying and eliminating friction in the customer experience through scalable processes, technical patterns, and structured product feedback. You will work as an independent technical partner to customers and internal teams, shaping how Clarity is implemented globally.
Your job will be to:
- Lead the end-to-end technical onboarding and implementation of Clarity, including configuration across Bloomreach Discovery.
- Design scalable technical solutions that translate customer requirements into effective Clarity implementations.
- Guide customers in setting up analytics tracking, event instrumentation, and A/B testing frameworks to measure performance and optimize results.
- Troubleshoot issues across front-end behaviour, analytics, data connectivity, Discovery integration, and web layer execution.
- Contribute directly to the product roadmap by identifying friction points, unmet needs, and opportunities for product enhancements.
- Define and continuously refine the Clarity implementation playbook, creating repeatable patterns, templates, and best practices.
- Validate technical feasibility during discovery and identify early risks, dependencies, and integration gaps.
- Collaborate closely with product, engineering, and product success teams to align solution design and technical outcomes.
- Communicate clearly with both technical and non-technical stakeholders, influencing decisions and ensuring smooth implementations.
- Serve as an internal subject-matter expert on how Clarity leverages Bloomreach’s Discovery and Engagement capabilities.
Your success story will be:
- In 30 days, you understand Clarity’s technical architecture, the implementation model across Discovery and Engagement, and begin contributing to customer projects as well as identifying areas of friction or improvement.
- In 90 days, you independently lead technical workstreams, configure Clarity end-to-end, resolve complex integration issues, and contribute structured feedback to improve the product and processes.
- In 180 days, you deliver multiple successful customer implementations, establish repeatable technical patterns, influence roadmap enhancements, and reduce friction in the onboarding process.
- In 210 days, you and the team celebrate successful launches and early customer value achieved through your technical expertise, strategic contributions, and foundational work defining the implementation playbook.
You have the following experience and qualities:
- BS/BTech in Information Systems, Computer Science, or equivalent practical experience.
- Experience working with website behaviour, personalization tools, search or recommendation systems, analytics instrumentation, or A/B testing.
- Background in technical consulting, implementation, solution engineering, or similar roles within SaaS, eCommerce, digital experience, or Martech.
- Ability to troubleshoot issues across both data and front-end layers.
- Bonus: Experience with search/discovery platforms, personalization tools, tagging/analytics systems, CDPs, or eCommerce platforms.
Personal Qualities:
- Strong analytical and debugging skills, with the ability to quickly diagnose and resolve complex issues.
- Clear, confident communicator suited to both customer-facing and internal technical discussions.
- Highly autonomous, organized, and capable of leading parallel workstreams.
- Strategic thinker who balances immediate implementation needs with long-term scalability and product evolution.
- Fast learner, adaptable within an emerging and rapidly evolving AI environment.
- Customer-focused, able to integrate technical feasibility with business impact.
More things you’ll like about Bloomreach:
- A great deal of freedom and trust.
- Flexible working hours to accommodate your working style.
- Virtual-first with several Bloomreach Hubs available across three continents.
- Company events to experience the global spirit of the company.
- Support for volunteering activities - every Bloomreacher can take 5 paid days off to volunteer.
- People Development Program – participating in personal development workshops.
- Access to a communication coach for work-related challenges.
- Professional education budget on an annual basis.
- Employee Assistance Program – with counselors for non-work-related challenges.
- Subscription to Calm - sleep and meditation app.
- ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter.
- Extended parental leave up to 26 calendar weeks for Primary Caregivers.
- Compensation includes Restricted Stock Units or Stock Options.
- Participation in the company’s success through the company performance bonus.
- Employee referral bonus of up to $3,000.
- Celebration of work anniversaries -- Bloomversaries!
Excited? Join us and transform the future of commerce experiences!
Strategic Technical Consultant - Clarity employer: Bloomreach Inc.
Bloomreach is an exceptional employer that fosters a culture of freedom and trust, allowing employees to thrive in a flexible work environment. With a strong emphasis on personal development, employees benefit from comprehensive training programs, generous educational budgets, and opportunities for meaningful volunteer work. The company's commitment to innovation and collaboration ensures that as a Strategic Technical Consultant, you will not only contribute to cutting-edge AI solutions but also enjoy a supportive atmosphere that prioritises your growth and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Technical Consultant - Clarity
✨Tip Number 1
Get to know the company inside out! Research Bloomreach's products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral — which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to the role. Think about how your experience aligns with the responsibilities of the Strategic Technical Consultant position and be ready to share specific examples.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the company. Don't forget to apply through our website for the best chance!
We think you need these skills to ace Strategic Technical Consultant - Clarity
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with technical consulting and implementation. We want to see how your skills align with the role of Strategic Technical Consultant for Clarity!
Showcase Your Problem-Solving Skills:In your application, share examples of how you've tackled complex issues in previous roles. We love candidates who can demonstrate their analytical thinking and troubleshooting abilities!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clear communication, especially since you'll be working with both technical and non-technical stakeholders.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at Bloomreach Inc.
✨Know Your Stuff
Before the interview, dive deep into Bloomreach's Clarity and its technical architecture. Familiarise yourself with how it integrates with Discovery and Engagement. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've tackled complex integration issues or optimised customer experiences in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Communicate Clearly
Since this role involves liaising with both technical and non-technical stakeholders, practice explaining complex concepts in simple terms. During the interview, demonstrate your ability to adapt your communication style based on your audience.
✨Ask Insightful Questions
Prepare thoughtful questions about Bloomreach’s future plans for Clarity and how they envision the role evolving. This shows that you're not just interested in the job, but also in contributing to the company's long-term success.
