At a Glance
- Tasks: Manage and grow mid-market accounts while fostering strong relationships with key stakeholders.
- Company: Bloomreach is revolutionising customer connections through AI-driven personalisation for over 1,400 global brands.
- Benefits: Enjoy flexible working hours, remote options, and a $1,500 education budget annually.
- Other info: Participate in volunteering activities and enjoy additional days off each quarter.
- Why this job: Join a culture of freedom and trust, focusing on results and personal development.
- Qualifications: 5+ years in account management or similar roles, with strong communication and sales skills.
The predicted salary is between 43200 - 72000 £ per year.
Bloomreach is building the world’s premier agentic platform for personalization. We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.
- We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
- We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
- We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.
The Strategic Account Manager is responsible for managing and growing a portfolio of mid-market accounts, ensuring long-term account stability and fostering strong relationships with senior decision-makers. This role will involve a heavy focus on engagement with key stakeholders, driving account expansion through strategic solutions, and expertly negotiating contracts to achieve mutually beneficial outcomes. You will work closely with both clients and internal teams to deliver measurable value and drive continued growth.
Key Responsibilities:
- Manage and Strengthen Accounts:Take ownership of a portfolio of mid-market accounts, ensuring the stability of existing relationships. Actively monitor account health and identify potential risks or opportunities for growth to maintain long-term client satisfaction and retention.
- Engage Senior Stakeholders:Build and nurture strong relationships with senior decision-makers and key stakeholders across your client accounts. Engage in regular strategic discussions to understand their evolving needs, business goals, and pain points to position solutions that drive long-term value.
- Contract Negotiation & Renewal:Lead the negotiation process for renewals, ensuring favorable terms for both clients and the company. Manage contract renewals with a focus on creating value for the client, addressing any changes in business needs, and aligning terms with the client’s evolving objectives.
- Identify Growth Opportunities:Proactively identify upsell and cross-sell opportunities within existing accounts. Leverage a deep understanding of client goals and needs to present tailored solutions that drive both client satisfaction and account growth.
- Collaboration with Internal Teams:Partner closely with internal teams, including sales, technical services, and support, to ensure seamless execution of solutions and drive client success. Work collaboratively to address client concerns, optimize solutions, and ensure the timely delivery of services.
- Client Strategy Development:Develop and execute strategic account plans, ensuring alignment with client goals and company objectives. Focus on creating sustainable growth by introducing new solutions that align with client business strategies.
- Monitor Account Health and Metrics:Continuously track account performance and key metrics to ensure accounts remain on track for growth and stability. Use data to inform decisions, predict challenges, and drive proactive actions that contribute to client success and satisfaction.
You have the following experience and qualities:
- Professional — experience in account management or a similar role, working with senior stakeholders and executives
- Personal — motivation, independence, and fluency in English
Professional experience
- 5+ years of experience in Account Management, Customer Success, Sales or Consulting, leading large enterprise customers. Focus on platforms providing business value such as commerce, CRM, CDP, DXP, are a plus. Commerce or Digital Experience backgrounds strongly encouraged
- Strong understanding of account planning and leveraging an ecosystem, including partners, internal stakeholders, execs, and others to meet objectives
- Martech | Adtech | Search knowledge is a plus
- Subject matter expert in understanding the complex needs of IT and Marketing buyers - and leveraging that knowledge to build strong business relationships with executives. Must have executive presence and understand how to communicate with and deliver wins for executives
- Outstanding ability to use your written and communication skills to demonstrate SaaS investment value/ROI
- Sales is an important component of this role. Must be a professional enterprise seller with a proven history of hitting and exceeding quota. Knowledge and use of CRM and forecasting tools is required
Strategic Account Manager -Growth (UK) United Kingdom employer: Bloomreach Inc.
Bloomreach is an exceptional employer that fosters a culture of freedom and trust, allowing employees to thrive in a flexible working environment. With a strong emphasis on personal development, employees benefit from comprehensive training programs, generous volunteer days, and a supportive atmosphere that encourages innovation and collaboration. Located in the UK, Bloomreach offers unique advantages such as a global spirit through company events and a commitment to employee well-being, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Account Manager -Growth (UK) United Kingdom
✨Tip Number 1
Familiarise yourself with Bloomreach's products and services, especially Loomi AI. Understanding how their platform personalises customer journeys will help you engage effectively with potential clients and demonstrate your value during discussions.
✨Tip Number 2
Network with professionals in the martech and adtech industries. Attend relevant events or webinars to connect with key stakeholders and gain insights into current trends, which can be beneficial when discussing strategies with clients.
✨Tip Number 3
Prepare to showcase your negotiation skills by reviewing case studies or examples of successful contract negotiations you've led in the past. Being able to articulate your approach to creating win-win scenarios will set you apart.
✨Tip Number 4
Stay updated on the latest developments in account management and customer success strategies. This knowledge will not only enhance your conversations with clients but also demonstrate your commitment to driving their growth.
We think you need these skills to ace Strategic Account Manager -Growth (UK) United Kingdom
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities and requirements of the Strategic Account Manager position at Bloomreach. Tailor your application to highlight relevant experience in account management and your ability to engage with senior stakeholders.
Craft a Compelling CV:Your CV should clearly showcase your experience in account management, particularly with mid-market accounts. Highlight any achievements related to contract negotiation, client strategy development, and growth opportunities you've identified in previous roles.
Write a Tailored Cover Letter:In your cover letter, express your enthusiasm for Bloomreach's mission and how your skills align with their goals. Use specific examples from your past experiences that demonstrate your ability to manage accounts and drive growth.
Highlight Relevant Skills:Make sure to emphasise your communication skills, understanding of SaaS investment value, and any experience with CRM tools. These are crucial for the role and will help you stand out as a candidate who can deliver results.
How to prepare for a job interview at Bloomreach Inc.
✨Understand Bloomreach's Vision
Before the interview, make sure you grasp Bloomreach's mission to revolutionise customer connections through AI. Familiarise yourself with their products and how they enhance the customer journey, as this will help you align your answers with their goals.
✨Showcase Your Account Management Skills
Prepare examples from your past experience that demonstrate your ability to manage and grow accounts. Highlight specific instances where you've successfully engaged senior stakeholders or identified growth opportunities, as these are key responsibilities for the role.
✨Prepare for Contract Negotiation Scenarios
Since contract negotiation is a significant part of the job, be ready to discuss your approach to negotiating terms. Think of a challenging negotiation you've faced and how you achieved a win-win outcome, as this will showcase your skills in creating value for both clients and the company.
✨Emphasise Collaboration and Teamwork
Bloomreach values collaboration across teams. Be prepared to discuss how you've worked with internal teams in the past to deliver solutions and drive client success. Share examples that illustrate your ability to communicate effectively and resolve issues collaboratively.
