Strategic Account Manager

Bloomreach is building the world’s premieragentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize theentirecustomer journey.

• We\’re takingautonomous searchmainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
• We’re makingconversational shoppinga reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
• We\’re designing the future ofautonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.

And we\’re building all of that on the intelligence of a single AI engine —Loomi AI— so that personalization isn\’t only autonomous…it\’s also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

The Content Business Unit is currently expanding our Account Management team, we’re looking for a new colleague asStrategic Account Manager (AM)to manage a significant portion of the Content Business Unit’sportfolio including key Enterprise clients such as Capital One, Hilton, Ahold Delhaize & Victorias Secret. Could you be the one?The job of Account Manager is to:

• Own the relationship with key accounts and key partners (who we share many of our customers with)
• Ensure renegotiation of contracts at or ahead of the point of renewal
• Identify and execute upsell and cross sell opportunities.

This role reports directly to the General Manager for the Content Business unit.

Responsibilities:

• Act as the “CEO” of your customer book of business, responsible for driving Bloomreach revenue growth with successful renewals, upsells and services growth
• Leverage your business acumen to analyze key account metrics, develop strong customer relationships (IT, Marketing) & understand customer goals
• Executing on expansion opportunities within your portfolio of clients that are a part of a large corporate group or government
• Use your digital technology experience to understand and discuss complex products and identify ways to optimize product performance
• Proactively own and execute renewals in key accounts
• Respond to or assist partners with RFP’s, bids and other tenders to grow our footprint at our install base and with potential new customers
• Lead business planning and quarterly review process as well as regular pipeline review and forecasting activities
• Succeed in a team selling environment, partnering with Professional Services for maximum account penetration and coverage (Brand and Geographic)
• Consistently forecast monthly and quarterly performance within a 10% margin of error from actual bookings
• Stay abreast of industry changes and trends
• Confidently communicate the Content value proposition
• Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on “C” and enterprise level negotiations
• Budget responsibility for Travel and Entertainment to maximise your book of business

Professional Experience:

• 7+ years of quota carrying experience in selling software or software-as-a-service (SaaS), or in Digital agency where Enterprise Website design and build projects have been a core revenue stream
• Good knowledge of Digital Marketing including necessary and supplementary technologies for websites to function optimally
• Strong understanding of account planning and leveraging an ecosystem, including partners, internal stakeholders, execs, and others to meet objectives
• Able to successfully negotiate and close deals at C-level
• Sales is an important component of this role. Must be a professional enterprise seller with a proven history of hitting and exceeding quota. Knowledge and use of CRM and forecasting tools is required
• A great team player who takes the lead in driving initiatives, working across teams (Product Management, Services, Inside Sales, Field Sales, Engineering, Marketing) and structuring approaches to sales opportunities
• Detail oriented, relationship-building skills, and a focus on a high level of customer service.
• Excellent written and verbal communication skills, including high calibre presentation skills

#LI-HO1

More things you\’ll like about Bloomreach:

Culture:

A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.

We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We\’ve embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.

We believe in flexible working hours to accommodate your working style.

We work virtual-first with several Bloomreach Hubs available across three continents.

We organize company events to experience the global spirit of the company and get excited about what\’s ahead.

We encourage and support our employees to engage in volunteering activities – every Bloomreacher can take 5 paid days off to volunteer*.

We have a People Development Program — participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.

Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*

Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.

Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

The Employee Assistance Program — with counselors — is available for non-work-related challenges.*

Subscription to Calm – sleep and meditation app.*

We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.

We facilitate sports, yoga, and meditation opportunities for each other.

Extended parental leave up to 26 calendar weeks for Primary Caregivers.*

Compensation:

Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*

Everyone gets to participate in the company\’s success through the company performance bonus.*

We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.

We reward & celebrate work anniversaries — Bloomversaries!*

(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)

Excited? Join us and transform the future of commerce experiences!

If this position doesn\’t suit you, but you know someone who might be a great fit, share it – we will be very grateful!

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.

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