Senior Product Manager - Email Messaging New United Kingdom

Bloomreach is building the world’s premier agentic platform for personalization. We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We’re taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. We’re designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer‑first work marketers were always meant to do. And we’re building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn’t only autonomous… it’s also consistent.

From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

Overview: The Senior Product Manager, Channel Delivery - Email, will own the channel delivery for Bloomreach Engagement, including Product Management and Tech Vendor Partnership. They will be responsible for ensuring reliable, scalable, and compliant email deliverability through both in‑house capabilities and third‑party channel integrations.

Responsibilities:

• Own technical partnerships with our email delivery vendors.
• Manage relationships with existing email service providers (ESPs) and inbox technology partners through regular syncs, daily updates, and proactive communication.
• Identify new vendors to continue improving cost, reliability, and inbox placement and deliverability.
• Escalate feature requests, influence vendor roadmaps, and drive implementation of improvements on the vendor side.
• Collaborate with vendors to stay ahead of industry best practices related to deliverability, authentication, reputation management, and performance optimization.
• Onboard and manage all email delivery vendors across all regions.
• Lead implementation of email integrations in collaboration with Engineering teams.
• Prioritize email channel delivery features and define, manage, and execute the product roadmap.
• Identify opportunities to enhance the Email API and delivery‑related capabilities to maximize deliverability, reliability, cost efficiency, and throughput.
• Identify enhancements for email delivery monitoring, analytics, and alerting (e.g., bounce handling, spam complaints, inbox placement, latency, and throttling).
• Identify opportunities to productize deliverability workflows, operational tooling, and reputation management processes.
• Develop a roadmap for new email‑related capabilities to support upmarket growth and vertical expansion within Engagement.
• Identify opportunities to leverage latest advancements of AI in the field of email.
• Be a champion and domain expert for email internally, owning the business outcomes associated with email and supporting the sales and marketing motions.
• Serve as the subject‑matter expert for email delivery, providing guidance and support to Sales, Account Management, Marketing, Product Marketing, Deliverability Services, and Customer Success teams.
• Support large enterprise deals with deep product expertise, technical validation, and customer‑specific request handling.
• Collaborate closely with Delivery Services to understand operational challenges, customer needs, and feedback from the field.
• Gather, synthesize, and prioritize client and prospect feedback related to email performance and deliverability improvements.
• Stay current on global email compliance regulations and industry standards (e.g., CAN‑SPAM, GDPR, CASL, Apple Mail Privacy Protection, Google/Yahoo sender requirements).
• Translate compliance and ecosystem changes into product requirements and platform capabilities.

Professional Experience:

• 4–7+ years of experience in B2B SaaS Product Management, preferably in MarTech, messaging, or infrastructure‑heavy platforms.
• Proven experience managing third‑party vendor relationships, ideally with ESPs, inbox technology providers, or email infrastructure vendors.
• Strong familiarity with email delivery ecosystems, including ESPs, inbox providers, and the technical and compliance challenges of large‑scale email.
• Deep understanding of email deliverability mechanics, sender reputation, authentication standards, and observability/monitoring tooling.
• Solid grasp of APIs and distributed systems related to message delivery.
• Experience collaborating with cross‑functional teams across Product, Engineering, Sales, and Customer‑facing organizations.
• Comfortable operating in a fast‑paced, globally distributed environment with evolving priorities.

More things you’ll like about Bloomreach:

• A great deal of freedom and trust.
• Flexible working hours to accommodate your working style.
• Virtual‑first with several Bloomreach Hubs available across three continents.
• Company events to experience the global spirit of the company.
• Encouragement and support for volunteering activities.
• People Development Program with personal development workshops.
• Access to a communication coach for work‑related challenges.
• Leader Development Program for managers.
• $1,500 professional education budget annually.
• Employee Assistance Program available for non‑work‑related challenges.
• Subscription to Calm - sleep and meditation app.
• ‘DisConnect’ days for additional time off each quarter.
• Extended parental leave up to 26 calendar weeks for Primary Caregivers.
• Compensation includes Restricted Stock Units or Stock Options.
• Participation in the company’s performance bonus.
• Employee referral bonus of up to $3,000.
• Celebration of work anniversaries.

Excited? Join us and transform the future of commerce experiences!