Senior Mobile Messaging Deliverability Consultant

Bloomreach is building the world’s premier agentic platform for personalization. We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We’re taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. We’re designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we’re building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn’t only autonomous…it’s also consistent.

From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

What challenge awaits you? As subject matter expert you will be visible to our sales and product organization and will provide regular feedback which would help Bloomreach become best in class for Mobile Messaging Channels. Our omni-channel messaging capability is a key component of our platform and enables Bloomreach to deliver personalized experiences for end customers. It’s important you’ll understand how our customers are working with data and how it contributes to reaching their business outcomes. Without data, there is no personalisation, so keeping the reliability and scalability of the solution is a must.

Your job will be to:

• Provide market insights to the product teams to drive the roadmap strategy
• Position the best solution in mobile messaging area to the prospect/customer need
• Have intimate knowledge of local SMS compliance rules and requirements for successful customer enablement
• Onboard USA and Canada customers on to Short Codes/10DLC/TFN for SMS/MMS campaigns and ensure SMS best practices are followed
• Coordinate and communicate with internal stakeholders (engineering, design, product marketing, product research, client-facing teams, partnership teams) from both the business & technical side
• Create and maintain a consistent voice in the area of mobile messaging across the whole organization
• Write clear and concise documents to support new and existing products
• Work collaboratively with cross-functional teams to ensure that you help deliver on their goals
• Conduct content audits and analyze user feedback to identify areas for improvement

You have the following experience and qualities:

• In-depth Knowledge of SMS and MMS as well as TCPA, CTIA, TCR & CWTA compliance
• Intimate knowledge on how to onboard USA and Canada customers on to Short Codes/10DLC/TFN for SMS/MMS campaigns
• Excellent understanding of OTT Messaging Channels (WhatsApp, FBM, RCS/GBM, ABM, Viber, KakaoTalk, Line)
• Experience of vendor management and commercial negotiations
• Confidence to support Pre-Sales and Post Sales engagements
• Exposure to Vendor Contract management and billing conflict resolution
• Keen eye for data - analytical skills & the ability to use data to generate actionable insights and leverage those insights to achieve goals set for the product
• Manage the end-to-end Customer Onboarding process
• Ability to deliver Product Training Sessions
• Tech savviness - the ability to understand a product that is heavily built around databases and omni-channel messaging in mind
• Experience in product management for a messaging or software company is an advantage, but not required
• Adaptable and flexible - Willing to explore new technologies, new business models, willingness to grow as a person
• Determined - The ability to make difficult decisions and trade-offs and follow through
• Communication skills - Motivation and willingness to handle difficult situations and being able to talk to customers, internal stakeholders and partner organizations
• Independence and self-organization to navigate you through ambiguous situations, being able to prioritize the right things to work on, while juggling multiple projects in different stages of maturity

We are looking for a candidate who has the following experience:

• In-depth Knowledge of SMS & MMS
• Broad understanding of OTT Messaging Channels (WhatsApp, FBM, RCS/GBM, ABM, Viber, KakaoTalk, Line)
• Experience in Vendor Management
• Commercial Negotiation
• Contract Management
• New Account Creation
• Customer Onboarding
• CTIA & CWTA compliance
• TCPA Compliance
• Delivering Product Training

More things you’ll like about Bloomreach:

• Culture: A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. We have defined our 5 values and the 10 underlying key behaviours that we strongly believe in. We can only succeed if everyone lives these behaviours day to day. We’ve embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.
• Flexible working hours to accommodate your working style.
• Virtual-first with several Bloomreach Hubs available across three continents.
• Company events to experience the global spirit of the company and get excited about what’s ahead.
• Encouragement and support for employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer.
• People Development Program -- participating in personal development workshops on various topics run by experts from inside the company.
• Continuous development & updating of competency maps for select functions.
• Access to a resident communication coach to help navigate work-related communications & decision-making challenges.
• Managers are encouraged to participate in the Leader Development Program to develop essential leadership skills.
• Utilisation of a professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.).
• Employee Assistance Program -- with counselors -- available for non-work-related challenges.
• Subscription to Calm - sleep and meditation app.
• ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter.
• Facilitation of sports, yoga, and meditation opportunities.
• Extended parental leave up to 26 calendar weeks for Primary Caregivers.
• Compensation: Restricted Stock Units or Stock Options granted depending on role, seniority, and location.
• Participation in the company’s success through the company performance bonus.
• Employee referral bonus of up to $3,000 paid out immediately after the new hire starts.
• Celebration of work anniversaries -- Bloomversaries!

Excited? Join us and transform the future of commerce experiences!