At a Glance
- Tasks: Join us to revolutionise customer experiences with AI-driven solutions and hands-on technical customisation.
- Company: Bloomreach, a leader in personalisation technology, fostering innovation and creativity.
- Benefits: Flexible working hours, professional development budget, and generous parental leave.
- Other info: Enjoy a culture of freedom, trust, and opportunities for personal growth.
- Why this job: Be part of a dynamic team shaping the future of autonomous marketing and e-commerce.
- Qualifications: Experience in Search Engineering or Machine Learning, with strong programming and communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Bloomreach is building the world’s premier agentic platform for personalization. We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous… it's also consistent. From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.
Purpose of the Role
Enterprise Discovery customers increasingly require hands-on customisation beyond standard product configuration. The Forward Deployed Engineer (FDE) is a dedicated, customer-embedded engineering role designed to own the full spectrum of technical customisation for our top-tier accounts. You will bridge the gap between post-sales support and core product engineering, serving as a technical "special forces" operative who translates complex business requirements into tangible code and system optimisations.
The Customisation Spectrum
- Education: Platform training, feature evangelism, and root-cause explanation.
- Configuration: Dashboard, integration, and algorithm configuration changes.
- Surgical Tweaks: Customer-specific process changes and deep data analysis.
- Custom Code: Conversational agents, platform extensions, and feature customization.
- Escalation: Identifying major product changes for Core Engineering cycles.
Key Responsibilities
- Account Ownership: Maintain ongoing technical ownership of 2–3 high-value enterprise accounts; this is not a rotational assignment.
- Technical Implementation: Build and deploy conversational agents, custom extensions, and algorithmic tweaks to solve specific business problems.
- Data-Driven Validation: Use A/B testing and deep data analysis to validate the impact of technical changes on customer KPIs.
- On-Site Collaboration: Travel to customer sites (EMEA/AMER) to lead technical workshops and deeply understand their architectural constraints.
- Feedback Loop: Act as a critical bridge to R&D, identifying recurring customization needs that should be productized in the core platform.
Candidate Profile
We are looking for a unique blend of high-level engineering talent and strategic business acumen:
- The Mix: 50% Programmer · 30% Product Acumen · 20% Soft Skills & Problem Solving.
- Search Specialist: Deep knowledge of search internals, including ranking models, catalog configuration, relevance, recall, and personalization.
- Technical Generalist: Fluent enough in code to make minor to moderate changes to support testing and custom extensions.
- Consultative Mindset: Ability to translate nebulous business goals into specific technical solutions and communicate those to stakeholders.
Requirements
- Experience: Proven track record in Search Engineering, Machine Learning Engineering, or high-end Technical Delivery.
- Product Knowledge: Deep understanding of Discovery platforms and how ranking/algorithms impact e-commerce performance.
- Soft Skills: Exceptional communication skills with the ability to navigate complex enterprise environments.
- Mobility: Willingness to travel internationally to engage with customers in their own environments.
More things you'll like about Bloomreach:
- Culture: A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.
- Flexible working hours to accommodate your working style.
- Virtual-first working with several Bloomreach Hubs available across three continents.
- Company events to experience the global spirit of the company.
- Support for volunteering activities - every Bloomreacher can take 5 paid days off to volunteer.
- People Development Program with personal development workshops.
- Access to a communication coach for work-related challenges.
- Leader Development Program for managers.
- $1,500 professional education budget annually.
- Employee Assistance Program available for non-work-related challenges.
- Subscription to Calm - sleep and meditation app.
- ‘DisConnect’ days for additional time off each quarter.
- Opportunities for sports, yoga, and meditation.
- Extended parental leave up to 26 calendar weeks for Primary Caregivers.
- Compensation includes Restricted Stock Units or Stock Options, company performance bonus, and employee referral bonus.
- Celebration of work anniversaries - Bloomversaries!
Excited? Join us and transform the future of commerce experiences!
Machine Learning Customer Engineer UK employer: Bloomreach Inc.
Bloomreach is an exceptional employer that fosters a culture of freedom and trust, allowing employees to thrive without the constraints of corporate bureaucracy. With flexible working hours, a strong emphasis on personal development, and generous benefits like paid volunteer days and professional education budgets, Bloomreach empowers its team members to grow both personally and professionally. Located in a dynamic environment, employees have the unique opportunity to engage with top-tier clients while contributing to innovative AI solutions that redefine customer experiences.
