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- Tasks: Lead customers on a transformative digital experience journey with innovative ideas.
- Company: Join Bloomreach, a leader in AI-driven personalization and digital experiences.
- Benefits: Enjoy competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Be at the forefront of digital transformation and make a real impact for global brands.
- Qualifications: Experience in customer success and a passion for digital innovation.
- Other info: Collaborative environment with a focus on creativity and strategic thinking.
The predicted salary is between 36000 - 60000 £ per year.
Bloomreach is building the world’s premier agentic platform for personalization. We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.
We’re taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
We’re designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we’re building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn’t only autonomous…it’s also consistent.
From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.
Bloomreach is seeking a Customer Success Manager / Digital Experience Manager to engage with our customers to take them on a digital experience transformation journey. This role is on the cutting edge of the digital experience industry and will be developing the best practices and innovative ideas in the market.
Partnering with our customers’ leadership and delivery teams, Digital Experience Managers drive a program of change to build the digital experience and advise their customers on how to get the most out of the Bloomreach platform to drive business value. They work side-by-side with our customer teams to partner in the digital journey, help them ideate and envision the art of the possible to deliver as much value as possible with the Bloomreach digital experience platform.
Your role will require significant collaboration with customers and internal teams to deliver innovative ideas and business value to our customers. You will need to spend significant time with our customers – educating them on the potential of Bloomreach and their digital experiences. Additionally, you will work cross-functionally with our Bloomreach teams.
Senior Customer Success Manager - Discovery & Search United Kingdom in London employer: Bloomreach Inc.
Contact Detail:
Bloomreach Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager - Discovery & Search United Kingdom in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more you engage, the better your chances of landing that Senior Customer Success Manager role.
✨Tip Number 2
Show off your skills in real-time! Consider setting up informational interviews or coffee chats with current employees at Bloomreach. This gives you a chance to demonstrate your knowledge and passion for digital experiences while learning more about the company culture.
✨Tip Number 3
Prepare for those interviews by diving deep into Bloomreach’s platform and its impact on customer journeys. Be ready to discuss how you can contribute to their mission of revolutionising digital experiences and driving business value.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Bloomreach team and contributing to our exciting journey.
We think you need these skills to ace Senior Customer Success Manager - Discovery & Search United Kingdom in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about transforming digital experiences and helping customers succeed with our platform.
Tailor Your Application: Make sure to customise your CV and cover letter for this specific role. Highlight your experience in customer success and digital transformation, and connect it back to how you can add value at Bloomreach.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This helps us quickly see why you’re a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Bloomreach Inc.
✨Know the Product Inside Out
Before your interview, make sure you understand Bloomreach's platform and its features. Familiarise yourself with how AI agents work in personalisation and the impact they have on customer journeys. This knowledge will help you demonstrate your passion for the role and show that you're ready to engage with customers effectively.
✨Showcase Your Customer-Centric Mindset
As a Senior Customer Success Manager, your focus should be on driving value for customers. Prepare examples from your past experiences where you've successfully transformed customer experiences or driven engagement. Highlight your ability to collaborate with teams and lead change, as this is crucial for the role.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and approach to customer success. Think about challenges you've encountered in previous roles and how you overcame them. Be ready to discuss how you would handle specific situations related to digital experience transformation.
✨Ask Insightful Questions
Interviews are a two-way street, so prepare thoughtful questions about Bloomreach's vision for the future of digital experiences. Inquire about their strategies for customer engagement and how they measure success. This shows your genuine interest in the company and helps you gauge if it's the right fit for you.
