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- Tasks: Build strong client relationships and drive success through data-driven insights.
- Company: Join Bloomreach, a leader in AI-driven personalization for top global brands.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Be a trusted advisor and shape the future of e-commerce with innovative solutions.
- Qualifications: 2-3 years in B2B SaaS, preferably in e-commerce analytics or marketing.
- Other info: Dynamic team environment focused on collaboration and client success.
The predicted salary is between 36000 - 60000 £ per year.
Bloomreach is building the world’s premier agentic platform for personalization. We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We’re taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. We’re designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we’re building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn’t only autonomous…it’s also consistent. From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.
We are currently expanding our Customer Success team, and we’re looking for a new colleague as Customer Success Manager (CSM) for the UK. Could you be one of them? Help top e-commerce businesses boost their performance. Disseminate the data-driven approach to business management, verify hypotheses, and identify objective facts where gut feelings used to be the norm.
Tasks and responsibilities:
- Build long-term relationships with your clients
- Act as a trusted advisor & industry expert able to challenge the status quo
- The role of CSM is to act as a guardian for both, client & Bloomreach's Engagement Pillar.
- On the client side, the CSM’s main role is to ensure that CDP Pillar delivers value to the client at every moment of the cooperation.
- As a trusted advisor, the CSM should educate the client about the best ways forward in their industry and ensure that our CDP is fully aligned with their client’s goals & strategy.
- On the other hand, the CSM should ensure that the cooperation is a win‑win for both sides.
What we expect of the candidate:
- 2-3 years of work experience. Ideally in B2B SaaS in online retail/e-commerce analytics, marketing.
Customer Success Manager in London employer: Bloomreach Inc.
Contact Detail:
Bloomreach Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. The more you engage with others, the better your chances of landing that Customer Success Manager role.
✨Tip Number 2
Showcase your expertise! Prepare to discuss how you've helped clients succeed in previous roles. Use real examples to demonstrate your ability to build relationships and drive results.
✨Tip Number 3
Be proactive! Don’t wait for job openings to appear. Reach out directly to Bloomreach or similar companies and express your interest in joining their Customer Success team. We love seeing enthusiasm!
✨Tip Number 4
Stay updated on industry trends! Familiarise yourself with the latest in e-commerce analytics and marketing strategies. This knowledge will help you stand out as a candidate who can truly add value.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience in B2B SaaS and e-commerce analytics, and don’t forget to showcase how you've built long-term relationships with clients.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how you can help businesses boost their performance. Be genuine and let your personality come through.
Showcase Your Data-Driven Mindset: Since we value a data-driven approach, make sure to include examples of how you've used data to inform decisions or strategies in your previous roles. This will show us that you can challenge the status quo effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Bloomreach Inc.
✨Know Your Stuff
Before the interview, dive deep into Bloomreach's platform and its features. Understand how their AI agents work and how they personalise customer journeys. This knowledge will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Success Stories
Prepare specific examples from your past experiences where you've successfully built long-term client relationships or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about Bloomreach’s approach to customer success and how they measure value for clients. This shows that you’re not just looking for a job, but are genuinely interested in contributing to their mission.
✨Emphasise Data-Driven Decision Making
Since the role involves a data-driven approach, be ready to discuss how you've used data to inform your strategies in previous roles. Highlight any experience with analytics tools or methodologies that align with Bloomreach's focus on objective facts over gut feelings.
