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- Tasks: Lead the Global Deal Desk team and streamline deal processes for maximum efficiency.
- Company: Join Bloomreach, a leader in AI-driven personalization for over 1,400 global brands.
- Benefits: Enjoy flexible working hours, remote options, and a generous professional education budget.
- Why this job: Be part of a revolutionary company culture that values freedom, trust, and personal development.
- Qualifications: 8+ years in Deal Desk or Sales Operations with strong analytical and communication skills required.
- Other info: Participate in volunteering activities and enjoy additional time off to recharge.
The predicted salary is between 48000 - 84000 Ā£ per year.
Bloomreach is building the worldās premieragentic platform for personalization.Weāre revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize theentirecustomer journey.
- We\’re takingautonomous searchmainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
- Weāre makingconversational shoppinga reality, connecting every shopper with tailored guidance and product expertise ā available on demand, at every touchpoint in their journey.
- We\’re designing the future ofautonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.
And we\’re building all of that on the intelligence of a single AI engine āLoomi AIā so that personalization isn\’t only autonomousā¦it\’s also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.
About the Role:
Bloomreach is seeking a newGlobal Deal Desk Leader to manage our established Global Desk Team. This position reports to Revenue Strategy & Operations and will collaborate closely to build a world-class Deal Desk function and partner with our Revenue Teams. The Global Deal Desk Leader will work with a high degree of autonomy, influence, and cross-functional collaboration across the organization, including Sales, Accounting, Finance, Legal, Product, and Pricing leadership. The successful candidate will be a change agent champion as we scale our team to support Bloomreach\’s growth trajectory.
What You Will Do:
- Establish a world-class Deal Desk function, including the implementation of SLAs, KPIs, and mutually agreeable playbooks and cadences with Sales and Revenue Leadership.
- Oversee the daily management, coaching, and development of the Global Deal Desk team, with a focus on corporate values, employee retention, and the improvement of deal velocity.
- Develop standardized processes and strategies and generate comprehensive documentation to ensure continued growth.
- Utilize data and metrics to identify areas of opportunity for Growth.
- Serve as a collaborative partner with Sales Leaders to continuously evolve the deal desk function as a trusted business partner to both the sales team and other internal teams.
- Act as the escalation and approval point of contact for sales inquiries or guidance related to quoting/pricing constructs, deal vetting/issue resolution, approval guidelines, or processes related to pricing or contractual terms. Serve as an escalation point for custom or non-standard deals.
- Manage the review of pricing/terms for all opportunities, providing initial review and documentation of deal terms to ensure compliance with company pricing constructs, contract terms, and authority delegation.
- Assist in the interpretation and modification of contractual language as part of escalating approvals to ensure deals comply with revenue recognition, financial, and operational objectives and policies.
- Provide expertise for the team and sellers for complex or non-standard deal constructs to craft solutions that align with business rules (e.g., profitability targets, pre-approved fallback T&Cās).
- Gather and provide inputs or field feedback (e.g., key intel or competitive pricing insights) to the pricing strategy team for pricing tools/calculators, reports, and metrics.
- Influence and execute process/system improvements, sales enablement, and special projects.
What you\’ll need:
- 8+ years of related experience in Deal Desk, Sales Operations, Pricing, or a related Analytics role, demonstrating a solid understanding of pricing concepts, quote-to-cash operations, analytics, and price and deal optimization in a software or technology company
- Experience building and scaling Deal Desk organizations
- Experience collaborating with sales teams and other cross-functional teams to effectively plan, execute and deliver quality results
- Ability to break down complex ideas and issues and communicate them in simple terms to different levels of the organization
- Ability to establish collaborative rapport with internal customers, balanced with confident, persuasive, and effective guidance toward solid business decisions
- Strong analytical, problem-solving, and logic skills
- Demonstrated success embracing and managing change
- Agile, self-starter with the ability to work independently and collaboratively
- Ability to effectively balance multiple tasks and nimbly respond to quick shifting priorities to support key strategic deals or month/quarter close activities
- Excellent written and verbal communication skills, including experience presenting to C-level executives
- Proficiency in Excel/Google Sheets for advanced analytics and presentation of insights and recommendations
- Experience with Salesforce, Salesforce CPQ, Ironclad CLM, or similar tools
- Experience with implementations or process improvements for CPQ, approvals workflow, ticketing requests, dashboard reporting or similar
- Bachelorās degree in a technical or business-related field
Excited? Join us and transform the future of commerce experiences.
Regional benefits:
- Personal pension contribution by Bloomreach
- MyEva ā online financial expert tool at your disposal
- Access to private hospitals with reduced wait times
- Income protection in case of long-term illness or injury
#LI-AB1
More things you\’ll like about Bloomreach:
Culture:
A great deal of freedom and trust. At Bloomreach we donāt clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.
We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We\’ve embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.
We believe in flexible working hours to accommodate your working style.
We work virtual-first with several Bloomreach Hubs available across three continents.
We organize company events to experience the global spirit of the company and get excited about what\’s ahead.
We encourage and support our employees to engage in volunteering activities – every Bloomreacher can take 5 paid days off to volunteer*.
We have a People Development Program — participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.
Our resident communication coach Ivo VeÄeÅa is available to help navigate work-related communications & decision-making challenges.*
Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.
Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*
The Employee Assistance Program — with counselors — is available for non-work-related challenges.*
Subscription to Calm – sleep and meditation app.*
We organize āDisConnectā days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.
We facilitate sports, yoga, and meditation opportunities for each other.
Extended parental leave up to 26 calendar weeks for Primary Caregivers.*
Compensation:
Restricted Stock Units or Stock Options are granted depending on a team memberās role, seniority, and location.*
Everyone gets to participate in the company\’s success through the company performance bonus.*
We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.
We reward & celebrate work anniversaries — Bloomversaries!*
(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)
Excited? Join us and transform the future of commerce experiences!
If this position doesn\’t suit you, but you know someone who might be a great fit, share it – we will be very grateful!
Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.
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Global Deal Desk Leader employer: Bloomreach Inc.
Contact Detail:
Bloomreach Inc. Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Global Deal Desk Leader
āØTip Number 1
Familiarise yourself with Bloomreach's core values and behaviours. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs. This will show that you are not just a fit for the role, but also for the company culture.
āØTip Number 2
Leverage your network to connect with current or former employees of Bloomreach. Ask them about their experiences and insights into the Global Deal Desk function. This insider knowledge can help you tailor your approach and highlight relevant skills during discussions.
āØTip Number 3
Prepare to discuss specific examples of how you've successfully built and scaled Deal Desk organisations in the past. Be ready to share metrics or outcomes that demonstrate your impact, as this will resonate well with the hiring team looking for a change agent.
āØTip Number 4
Stay updated on industry trends related to pricing strategies and sales operations. Being knowledgeable about the latest tools and methodologies will not only impress your interviewers but also position you as a forward-thinking candidate who can contribute to Bloomreach's growth.
We think you need these skills to ace Global Deal Desk Leader
Some tips for your application š«”
Understand the Role: Before applying, make sure to thoroughly read the job description for the Global Deal Desk Leader position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to highlight relevant experience in Deal Desk, Sales Operations, or Pricing. Use specific examples that demonstrate your ability to manage teams, implement processes, and collaborate across functions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific projects or achievements that relate to the responsibilities outlined in the job description, and express how you can contribute to Bloomreach's growth.
Highlight Analytical Skills: Since the role requires strong analytical and problem-solving skills, be sure to include examples of how you've used data to drive decisions or improve processes in your previous roles. This will demonstrate your capability to identify areas of opportunity for growth.
How to prepare for a job interview at Bloomreach Inc.
āØUnderstand the Role and Responsibilities
Before the interview, make sure you thoroughly understand the responsibilities of the Global Deal Desk Leader. Familiarise yourself with the key tasks such as establishing SLAs, KPIs, and collaborating with various teams. This will help you articulate how your experience aligns with their needs.
āØShowcase Your Analytical Skills
Given the emphasis on data and metrics in this role, be prepared to discuss specific examples where you've used analytics to drive decisions or improve processes. Highlight your proficiency in tools like Excel or Google Sheets, as well as any relevant software experience.
āØDemonstrate Cross-Functional Collaboration
Bloomreach values collaboration across teams. Be ready to share experiences where you've successfully worked with sales, finance, or legal teams. Emphasise your ability to build rapport and influence stakeholders to achieve common goals.
āØPrepare for Change Management Questions
As a change agent, you'll need to demonstrate your ability to manage and embrace change. Prepare examples of how you've led initiatives that required adaptation and how you supported your team through transitions. This will show your readiness to contribute to Bloomreach's growth trajectory.
