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- Tasks: Join us to revolutionise customer journeys with AI-driven software solutions.
- Company: Bloomreach, a leader in personalisation technology for global brands.
- Benefits: Flexible working hours, professional development budget, and generous parental leave.
- Other info: Dynamic culture with opportunities for growth and international travel.
- Why this job: Make a real impact by customising cutting-edge tech for top-tier clients.
- Qualifications: Experience in search engineering or machine learning, plus strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Bloomreach is building the world’s premier agentic platform for personalization. We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous… it's also consistent. From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.
Purpose of the Role
Enterprise Discovery customers increasingly require hands-on customisation beyond standard product configuration. The Forward Deployed Engineer (FDE) is a dedicated, customer-embedded engineering role designed to own the full spectrum of technical customisation for our top-tier accounts. You will bridge the gap between post-sales support and core product engineering, serving as a technical "special forces" operative who translates complex business requirements into tangible code and system optimisations.
The Customisation Spectrum
- Education: Platform training, feature evangelism, and root-cause explanation.
- Configuration: Dashboard, integration, and algorithm configuration changes.
- Surgical Tweaks: Customer-specific process changes and deep data analysis.
- Custom Code: Conversational agents, platform extensions, and feature customization.
- Escalation: Identifying major product changes for Core Engineering cycles.
Key Responsibilities
- Account Ownership: Maintain ongoing technical ownership of 2–3 high-value enterprise accounts; this is not a rotational assignment.
- Technical Implementation: Build and deploy conversational agents, custom extensions, and algorithmic tweaks to solve specific business problems.
- Data-Driven Validation: Use A/B testing and deep data analysis to validate the impact of technical changes on customer KPIs.
- On-Site Collaboration: Travel to customer sites (EMEA/AMER) to lead technical workshops and deeply understand their architectural constraints.
- Feedback Loop: Act as a critical bridge to R&D, identifying recurring customization needs that should be productized in the core platform.
Candidate Profile
We are looking for a unique blend of high-level engineering talent and strategic business acumen:
- The Mix: 50% Programmer · 30% Product Acumen · 20% Soft Skills & Problem Solving.
- Search Specialist: Deep knowledge of search internals, including ranking models, catalog configuration, relevance, recall, and personalization.
- Technical Generalist: Fluent enough in code to make minor to moderate changes to support testing and custom extensions.
- Consultative Mindset: Ability to translate nebulous business goals into specific technical solutions and communicate those to stakeholders.
Requirements
- Experience: Proven track record in Search Engineering, Machine Learning Engineering, or high-end Technical Delivery.
- Product Knowledge: Deep understanding of Discovery platforms and how ranking/algorithms impact e-commerce performance.
- Soft Skills: Exceptional communication skills with the ability to navigate complex enterprise environments.
- Mobility: Willingness to travel internationally to engage with customers in their own environments.
More things you'll like about Bloomreach:
- Culture: A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.
- Flexible working hours to accommodate your working style.
- Virtual-first with several Bloomreach Hubs available across three continents.
- Company events to experience the global spirit of the company.
- Support for volunteering activities - every Bloomreacher can take 5 paid days off to volunteer.
- People Development Program with personal development workshops.
- Access to a communication coach for work-related challenges.
- Leader Development Program for managers.
- $1,500 professional education budget annually.
- Employee Assistance Program available for non-work-related challenges.
- Subscription to Calm - sleep and meditation app.
- ‘DisConnect’ days for additional time off each quarter.
- Opportunities for sports, yoga, and meditation.
- Extended parental leave up to 26 calendar weeks for Primary Caregivers.
- Compensation includes Restricted Stock Units or Stock Options, company performance bonus, and employee referral bonus.
- Celebration of work anniversaries - Bloomversaries!
Excited? Join us and transform the future of commerce experiences!
Forward Deployed Software Engineer New UK employer: Bloomreach Inc.
Contact Detail:
Bloomreach Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Forward Deployed Software Engineer New UK
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works at Bloomreach. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or GitHub, make sure it’s up to date. Share projects that highlight your programming prowess and problem-solving abilities. This is your chance to shine and demonstrate how you can contribute to Bloomreach's mission.
✨Tip Number 3
Prepare for those interviews! Research Bloomreach’s products and think about how your experience aligns with their needs. Be ready to discuss how you can bridge the gap between technical customisation and customer satisfaction.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Bloomreach team. Don’t miss out on this opportunity!
We think you need these skills to ace Forward Deployed Software Engineer New UK
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Forward Deployed Software Engineer role. Highlight your experience in search engineering and machine learning, and show how your skills align with Bloomreach's mission of personalisation.
Showcase Your Technical Skills: Don’t just list your technical skills; demonstrate them! Include specific examples of projects where you've implemented custom code or made algorithmic tweaks. This will help us see your problem-solving abilities in action.
Communicate Clearly: Since this role requires exceptional communication skills, ensure your application is clear and concise. Use straightforward language to explain complex concepts, as if you were talking to a non-technical stakeholder.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Bloomreach Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your programming skills and have a solid understanding of search internals, ranking models, and algorithms. Be ready to discuss how these elements impact e-commerce performance, as this will show your technical prowess and relevance to the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've translated complex business requirements into technical solutions in previous roles. This will demonstrate your consultative mindset and ability to bridge the gap between engineering and business needs.
✨Be Ready for Hands-On Scenarios
Expect to engage in practical discussions about building and deploying conversational agents or custom extensions. Think through potential challenges and solutions beforehand, so you can showcase your hands-on experience and readiness for the role.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Exceptional communication is key in this role, especially when collaborating with customers and stakeholders. Prepare to explain technical concepts in simple terms to demonstrate your ability to navigate complex environments.