Overview
Join to apply for the Customer Support Associate (Dutch Speaking) role at Bloom & Wild
Hi, we’re Bloom & Wild. We don’t just send flowers. We help our customers to care wildly. Caring wildly is celebrating the little things we all do for each other every day. Not just the big occasions. It’s being there for the highs. Stepping up for the lows.
We care wildly about people and our planet. We’re proud to be a certified B Corp – committed to making long-term positive change for our community, and the world around us. Founded in 2013, our mission was to make sending and receiving flowers the joy that it should be, by harnessing technology, brand and letterbox delivery. We’ve fulfilled and delivered over 20 million orders and are the largest direct-to-consumer flower business in Europe. We are home to a family of brands and are expanding our gifting offering beyond flowers and plants.
Role focus: supporting both the bloomon and Bloom & Wild brands (London or Amsterdam based). You will handle Dutch-speaking and English-speaking customer inquiries and assist with Dutch deliveries in the Netherlands. You will work with both the Dutch and UK teams and may respond in English or Dutch in collaboration with a translation tool.
What you\'ll be doing
- A typical day sees you actively engaging with customers through various channels in Zendesk, resolving issues, coordinating with colleagues on Slack, and handling related admin duties
- Attend company and team meetings, share feedback, and work with your manager on performance and growth opportunities
- Work in shifts between 09:00 and 22:30, Monday–Sunday, including bank holidays; flexibility is required
- Work at least one evening shift per week (delivery nights are Wednesday–Friday) and include weekend pattern
You’ll love this role if you…
- Have strong verbal and written skills in Dutch (fluent) and English to support customers in both languages
- Have a background in a customer service-oriented position (a plus)
- Are comfortable working toward quality and productivity targets
- Have a solution-oriented, friendly, and proactive attitude
Qualifications & qualities
- Proactive and can-do attitude
- Empathetic and able to see things from the customer’s perspective
Belonging @ Bloom & Wild
We learn through our differences and value a diverse team. Our champions community advances inclusion and belonging across eight pillars of diversity, with networks for connection, education, support and celebration.
Our ways of working
We believe in the power of connection and flexible work arrangements. Some teams work in person daily, others quarterly. You’ll agree with your manager how much you work from home versus office. We trust our teams to collaborate, learn, grow and decide what works best for them.
Perks & benefits
- 25 days holiday + your birthday + flexible bank holidays; option to buy additional holiday
- 1 volunteering day per year
- Enhanced family leave and a workplace nursery scheme
- Flexible training framework for career growth
- Discounts on products, blooms & subscriptions
- Equity options from day 1
Getting hired
We know job searching can be daunting. Interviewing is a two-way process, and we’re keen to answer your questions so you can be sure this is the right move for you. If you have feedback, share it anonymously so we can improve your experience.
