Senior Technical Account Manager - Third Party Indices

Location: London

Business Area: Data

Ref #: 10049208

Description & Requirements:

Bloomberg runs on data. Our products are fuelled by powerful information. We combine data and context to paint the whole picture for our clients, around the clock - from around the world. In Data, we are responsible for delivering this data, news and analytics through innovative technology - quickly and accurately. We apply problem-solving skills to identify innovative workflow efficiencies and implement technology solutions to enhance our systems, products and processes.

Our Team:

The Third Party Index Team supports Bloomberg’s suite of Indices to fulfil our clients’ benchmarking and custom index needs. In addition to establishing and maintaining our strong relationships with Third Party Index data providers, the Third Party Index Team is dedicated to developing the most efficient ways to ensure our data acquisition, data processing and data delivery mechanisms are accurate, timely and meet Bloomberg’s highest quality standards.

The Role:

We have an exciting opportunity for a highly motivated individual to join our team as an Index Data Technical Account Manager. Your role will be vital in supporting the dissemination of third party index data. In order to do so you will need to build strong relationships with our content partners, have a deep understanding of the technology stack used and be able to identify opportunities and address any challenges as they are presented.

We’ll trust you to:

• Establish, maintain and improve relationships with content partners to develop and implement technologies/workflows and facilitate efficient onboarding of data.
• Provide outstanding support so that they trust us with their valuable content.
• Take ownership of any opportunities to improve our data products, acquire new content or enhance the customer experience.
• Prioritise and manage projects to support our content partners and improve our data product.
• Support our Bloomberg clients and provide exceptional customer service through the ADSK platform.
• Collaborate with our partners across the organization including Engineers and Product Managers.

You’ll need to have:

• A bachelor's degree or higher in relevant data technology or financial field, or equivalent professional work experience.
• Minimum of 5+ years of experience working in the financial industry or working directly with clients.
• Excellent interpersonal skills and a desire to work directly with our customers.
• Effective project management skills and ability to prioritise tasks accordingly.
• Experience in utilising business intelligence to help spot trends, identify gaps and areas for improvement.
• Ability to troubleshoot, identify technical issues, and devise solutions that will ultimately make our client workflows and internal processes more efficient.
• Ability to isolate issues and resolve problems logically.
• Ability to adapt within a fast-paced and dynamic environment, and desire to work on multidisciplinary teams.
• Desire to improve and further develop our products.

*Please note we use years of experience as a guide, but we certainly will consider applications from all candidates who are able to demonstrate the skills necessary for the role.

We’d love to see:

• Master's degree or certification such as a CFA charter holder or CAIA.
• Experience in customer service or client relationship management.
• Experience working with international business groups and clients.
• Knowledge in information technology and statistical analysis or computer programming for example Excel, SQL, and/or Python.

If this sounds like you: Apply if you think we’re a good match! We’ll get in touch with you to let you know what the next steps are.