Procure-to-Pay Support Representative - Finance & Administration

The energy of a newsroom, the pace of a trading floor, the buzz of a recent tech breakthrough; we work hard, and we work fast - while keeping up the quality and accuracy we're known for. It's what keeps us inventing and reinventing, all the time. Our culture is wide open, just like our spaces. And through our countless volunteer projects, we also help network with the communities around us, too. You can do amazing work here. Work you couldn't do anywhere else. It's up to you to make it happen.

Our Team

The Procure-to-Pay Support team is based in New York, London and Hong Kong and provides global support. We are responsible for end-to-end vendor inquiry management, assisting with PO receipts, handling invoicing inquiries from both vendors and internal partners, and handling vendor update requests. We are dedicated to supporting all business areas and key stakeholders across the company.

We are looking for a motivated, proactive, self-starting, analytical, problem solver to join our fast-paced environment in our London office. You will need to be very detail oriented, enjoy interacting with a diverse group of people from the Business, Suppliers and Accounts Payable, but also can work well independently and handle your own queue of work. You will manage vendor and internal user inquiries over the phone, via internal ticketing system related to supplier onboarding, master data changes, invoices, purchase orders and payments.

You always ensure due diligence and controls are upheld during the source-to-pay lifecycle. You are not afraid to challenge the status quo and seek to not only solve complex problems but do so with risk mitigation in mind. You aim to always do the right thing to protect Bloomberg and our clients. You love being part of a team where clients count on you every day, and you challenge and support your colleagues to innovate, learn and deliver the best service possible.

We'll trust you to:

• Act as a subject matter expert, educating and empowering vendors with training on processes, policies, procedures, technology, and self-service tools.
• Build and nurture strong relationships with internal and external partners to foster collaboration, trust, and seamless vendor experiences.
• Manage vendor and business inquiries promptly, ensuring adherence to service level agreements (SLAs), Know Your Customer (KYC) processes, and onboarding timelines.
• Collaborate with Supplier Lifecycle Management, Procurement, Accounts Payable, SAP Technical, and Cash teams to resolve vendor issues efficiently; experience with SAP and Ariba is required.
• Execute operational controls and work autonomously with business partners to address supplier needs and ensure compliance.
• Support Source-to-Pay campaigns by proactively engaging vendors and business users to drive initiatives and enhance communication.
• Work independently and as part of a global team to provide outstanding service to vendors, business units and Source-to-Pay teams.
• Participate in risk assessments by applying a comprehensive understanding of the Source-to-Pay workflow and vendor lifecycle.
• Analyze data to identify trends, develop business cases for improvements, present recommendations to management, and lead process enhancement initiatives.
• Create and maintain flowcharts, standard operating procedures (SOPs), and documentation to support process clarity and compliance.

You'll need to have:

• 1 - 4 years of experience in Accounting, Finance, or a related field, or equivalent experience within the Procure-to-Pay domain.
• Bachelor's degree in Accounting, Finance, or a related field, or equivalent experience within the Procure-to-Pay domain.
• Proven ability to deliver exceptional customer service to both vendors and internal stakeholders.
• Experience thriving in operational roles, including managing large volumes of service tickets efficiently.
• Strong ability to manage multiple high-priority initiatives under fast-paced, time-sensitive conditions.
• Proficiency in analyzing large datasets and presenting insights and recommendations to business partners.
• Excellent communication skills, with a demonstrated ability to solve problems tactfully, write professionally, and present effectively to corporate leadership.
• Confident personal presence, with the ability to provide constructive feedback and drive process, policy, and technology improvements.