At a Glance
- Tasks: Provide top-notch production support and resolve client issues in financial technology.
- Company: Join Bloomberg, a leader in financial solutions with a vibrant culture.
- Benefits: Competitive salary, diverse workplace, and opportunities for growth.
- Other info: Dynamic team environment with a focus on innovation and collaboration.
- Why this job: Make a real impact in the fast-paced world of finance and technology.
- Qualifications: Experience in electronic trading support and a passion for problem-solving.
The predicted salary is between 50000 - 70000 € per year.
This is an exciting opportunity to grow your career in the financial and technical services industry. In capital markets, buy side and sell side professionals strive to achieve automation across multiple asset classes by building and supporting secure connections to Bloomberg. Our Enterprise Technology Services (ETEC) team is responsible for ensuring connectivity stability and reliability of virtually all Bloomberg Enterprise products. Financial firms rely on dozens of critical systems to develop and execute strategies, evaluate risk, supervise P&L, run sales and trading, and handle settlement. The constant challenge is the complexity of integrating these systems so that data moves correctly across the enterprise, at higher speeds and lower costs. Building solutions in-house can take a large team and a larger investment. Integrators and consultants may not understand a firm’s business model or data. That’s where we come in. Within Enterprise Technology, we help firms handle that complexity. Providing common tools, services, and expertise, we enable firms to simplify technology management. This ultimately drives lower total cost of ownership, faster time to market and improved transparency.
As an Enterprise Technology Service Representative in our team, you are vital in maintaining technological stability and mitigating financial risk for our clients across their Bloomberg solutions and products. You will join our tight-knit team, providing technical application, escalated connectivity, and integration support. You will be a trusted authority for fixing, resolving, and “owning” issues impacting our clients directly. You will be handling inquiries supporting a variety of ETL (Extract, Transform, Load) workflows between Bloomberg and client systems. You will interact with clients who code against various Bloomberg specifications as well as handling connectivity, application, and integration inquiries via multiple methodologies, including MQ, XML, SFTP, FIX, Web APIs and SWIFT. You will be asked to establish and develop trusted relationships with a subset of clients and provide technical application support and integration assistance to those customers. Ensuring their connections and workflows are reliable and stable will be your main objective. Additionally, you will help to drive the direction of our products by collaborating closely with Business Managers, Product Managers and Engineers based on client feedback.
You come to work with a purpose, passionate about technology and offering our clients an excellent experience. Someone that is naturally curious, a strong problem solver and is willing to tackle new challenges and thrives with change. You’ll be strategically focused on the overall customer experience as well as developing a strong relationship with them, from handling production support issues through to proactive engagements with existing clients. We encourage you to challenge the status quo and support your colleagues to innovate, learn and deliver the best service possible.
We'll trust you to:
- Provide an outstanding level of production support to our client base
- Demonstrate proactivity and ownership of client reported issues and projects
- Analyse and tackle issues related to our enterprise product suite and examine their root cause and offer a solution in a timely manner, working directly with customers and internal partners across functions
- Work closely with our clients and our internal product, trade-desk, and engineering groups to facilitate speedy resolution to issues
- Tailor your communication according to the client audience for both technical and non-technical users, including objection handling
- Communicate optimally in written correspondence with our customers and business partners
- Examine root cause statistics for trends in production issues, partnering with clients to ensure preventative measures are implemented following standard methodologies
- Understand and communicate technology roadmaps to clients so there is both transparency and alignment between our organizations
You'll need to have:
- Experience working in similar electronic trading application or OMS application support roles
- Demonstrable understanding of Message Protocols, with a focus on MQ
- An understanding of the financial markets, and financial asset classes / products
- Ability to remain calm under pressure, work with a sense of urgency, multi-task, and optimally prioritise work within a dynamic changing environment utilising ITIL best practices
- Demonstrated history of solving sophisticated problems with a keen eye for detail and strong analytical attitude
- Interest and aptitude in technology with a basic understanding of connectivity and automation
- A positive attitude, focusing on collaboration as well as superb communication and presentation skills when working in a team
We'd love to see:
- Demonstrable understanding of Message Protocols including: FIX and UNIX/Linux operating commands
- Exposure to programming / scripting languages or with SQL or transactional databases
- A Computer Science or Technology related degree or equivalent work experience
- Familiarity with networks and connectivity troubleshooting (LAN/WAN, TCP/IP)
- Exposure to Broker/Dealers, Exchanges, Hedge Funds and Regulatory Reporting requirements
If indicated, please note that years of experience are a guide; we will consider applications from all candidates who can demonstrate the skills necessary for the role.
Sell Side Production Support Representative,Enterprise Services - Financial Solutions in London employer: Bloomberg
Bloomberg is an exceptional employer, offering a dynamic work environment in the heart of London where innovation and collaboration thrive. Employees benefit from a strong culture of support and professional growth, with opportunities to engage directly with clients and influence product development. The company values diversity and inclusion, ensuring that all team members can contribute meaningfully while enjoying a fulfilling career in the fast-paced financial technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Sell Side Production Support Representative,Enterprise Services - Financial Solutions in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the financial tech space. Attend industry events, join relevant online forums, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to production support. Think about how you’d handle specific technical issues or client interactions. The more you rehearse, the more confident you’ll feel when it’s showtime!
✨Tip Number 3
Show your passion for technology and problem-solving during interviews. Share examples of how you’ve tackled challenges in the past, especially in high-pressure situations. This will help you stand out as someone who thrives in dynamic environments!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at StudySmarter!
We think you need these skills to ace Sell Side Production Support Representative,Enterprise Services - Financial Solutions in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in electronic trading application support. We want to see how your skills align with the role, so don’t hold back on showcasing your tech-savvy side!
Show Off Your Problem-Solving Skills:In your written application, give examples of how you've tackled complex issues in the past. We love candidates who can demonstrate a strong analytical attitude and a knack for finding solutions under pressure.
Communicate Clearly:Since you'll be interacting with clients and colleagues alike, make sure your written communication is clear and concise. Use straightforward language to explain your experiences and avoid jargon unless necessary.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Bloomberg
✨Know Your Tech Inside Out
Make sure you brush up on your understanding of message protocols like MQ, FIX, and the basics of connectivity. Being able to discuss these topics confidently will show that you're not just familiar with the tech but can also apply it in real-world scenarios.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in previous roles. Think about specific challenges you faced, the steps you took to resolve them, and the outcomes. This will demonstrate your analytical skills and ability to remain calm under pressure.
✨Tailor Your Communication Style
Practice explaining technical concepts in simple terms. You'll likely be interacting with both technical and non-technical clients, so being able to adjust your communication style is key. Consider role-playing with a friend to refine this skill.
✨Build Rapport with Clients
Think about how you can establish trust and build relationships with clients during the interview. Be ready to discuss how you would proactively engage with them and ensure their needs are met, as this aligns perfectly with the role's focus on customer experience.
