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- Tasks: Lead resilience communications strategy and manage incident response messaging.
- Company: Bloomberg, a global leader in financial technology and data.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Make a real impact by ensuring clear communication during critical incidents.
- Qualifications: 10+ years in operational response and strong leadership skills required.
- Other info: Join a collaborative team and navigate high-stakes situations with confidence.
The predicted salary is between 36000 - 60000 £ per year.
Bloomberg is seeking an Operational Resilience Communications Lead to own and drive the firm's resilience-related communications strategy. This role will lead a small global team to work cross-functionally with Business Leads, Engineering, Information Security, Security Operations, Incident Management, Legal, Risk, Compliance, Corporate Communications, and Client-Facing teams and ensure that messaging, whether during service disruptions or in steady-state, is timely, accurate, and aligned across internal teams, clients, and regulators. The ideal candidate brings both strategic crisis communications expertise and the ability to execute swiftly in fast-moving situations.
We'll trust you to:
- Lead all aspects of OpRes communication activities, including incident response messaging, proactive awareness campaigns, and post-incident updates.
- Maintain and operationalize the OpRes Communications Playbook, including the creation and maintenance of templates, trackers, and pre-approved messaging and communication playbooks for various incident types (e.g., engineering incidents, data breaches, malware, or physical security breaches).
- Own coordination across all incident types, in partnership with incident management teams, driving incident response calls, gathering facts, assessing impact, and determining the appropriate response strategy, including stakeholder engagement and communications.
- Support stakeholder communications:
- Internal: Share clear updates on incident status, potential risks, and recommended actions.
- External: Provide timely and transparent information on impact, mitigation steps, resolution progress, and post-incident reports.
You'll need to have:
- 10+ years in technical or operational response teams, as well as 5 years in leadership and people management.
- Outstanding communication and judgement under pressure, with the ability to make sound decisions on limited information.
- Strong organizational and project management skills, with the ability to track multiple workstreams simultaneously.
- Experience working in a matrixed, global organization; strong collaboration skills, able to engage and influence all levels of management including C-suite and the Board, cross-functional teams, vendors, and regulators.
- Comfortable balancing strategic direction with hands‐on execution.
- Skilled communicator capable of distilling technical information into clear, audience-appropriate messages.
- Crisis‐tested leadership, experience in managing high stakes communications with calm and sound judgment.
We'd love to see:
- Familiarity of DORA, UK CTP regulations or similar regulatory frameworks.
- Experience in Regulatory or working on regulatory / compliance projects or programs.
- Strong collaborator who understands the complexity of engaging with multiple audiences and navigating their diverse interests and goals.
- Experience with risk and control management frameworks from a first and/or second line perspective.
Discover what makes Bloomberg unique - watch our podcast series for an inside look at our culture, values, and the people behind our success.
Operational Resilience Communications Lead in London employer: Bloomberg
Contact Detail:
Bloomberg Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Resilience Communications Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Bloomberg or similar firms. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to operational resilience and crisis communications. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your expertise! Create a portfolio or presentation that highlights your past experiences in managing communications during crises. This will help you stand out and demonstrate your hands-on execution skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Bloomberg team.
We think you need these skills to ace Operational Resilience Communications Lead in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in operational resilience and communications. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects or achievements!
Showcase Your Communication Skills: Since this role is all about effective communication, use clear and concise language in your application. We’re looking for someone who can distil complex information into straightforward messages, so let your writing reflect that ability.
Highlight Leadership Experience: Don’t forget to emphasise your leadership skills! We value candidates who have experience managing teams and driving initiatives, especially in high-pressure situations. Share examples of how you’ve led teams through challenges.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values!
How to prepare for a job interview at Bloomberg
✨Know Your Stuff
Before the interview, dive deep into Bloomberg's operational resilience strategies and recent incidents they've handled. Familiarise yourself with DORA and UK CTP regulations, as well as any relevant compliance frameworks. This will show that you're not just interested in the role but also understand the context in which it operates.
✨Showcase Your Communication Skills
As an Operational Resilience Communications Lead, your ability to communicate clearly is crucial. Prepare examples of how you've effectively communicated during crises or complex situations. Be ready to demonstrate how you can distil technical information into messages that resonate with different audiences.
✨Highlight Leadership Experience
With over 10 years in technical or operational response teams, it's essential to showcase your leadership skills. Share specific instances where you've led a team through a crisis or managed cross-functional projects. Highlight your ability to engage with stakeholders at all levels, including C-suite executives.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your judgement under pressure. Think about past experiences where you had to make quick decisions with limited information. Practise articulating your thought process and the outcomes of those decisions to demonstrate your crisis-tested leadership.
