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- Tasks: Provide top-notch 1st line tech support for global employees across various devices.
- Company: Join a dynamic team focused on enhancing employee technology experiences.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for growth.
- Other info: Fast-paced environment with a focus on continuous improvement and teamwork.
- Why this job: Be the go-to tech hero, making a real difference in employee productivity.
- Qualifications: Passion for tech, problem-solving skills, and effective communication are key.
The predicted salary is between 30000 - 40000 £ per year.
The Employee Technology Support (ETS) team is seeking a Service Desk Analyst to deliver high quality 1st line support across Windows, Mac OS, desktops, laptops and mobile devices. You will partner with Service Specialists, Desktop Technicians and Mobile teams as the primary point of contact for all internal technical requests and incidents.
Mission
To deliver excellent employee centred technology support that improves how people work, through responsive service, trusted collaboration, and continuous improvement.
What You'll Do:
- Provide 1st line support to all global employees for technical service requests via SDSK, ADSK, and Phone
- Deliver support that prioritises employee productivity and experience
- Follow globally defined ETS workflows for incidents, requests, problems, and changes, ensuring consistent and reliable service delivery
- Use dashboards and internal tools to prioritise and manage workload
- Drive first time resolution and high quality ticket handling
- Identify automation and efficiency opportunities
- Contribute to and use the knowledge base; identify gaps and partner with Knowledge Management team
- Effectively utilise access and support across AD, SCCM, Citrix, PaperCut, StreamLine, Systrack, vSphere, O365, Webex, Zoom, MS Teams, Intune, Azure, CyberArk, ForeScout, ITLocate, JAMF, CUCM, ChatGPT, Gemini, CoPilot and related systems
- Partner with the L2, Continuous Improvement and Product teams to drive service improvements
You'll Need:
- Passion for technology and enhancing the employee experience
- Strong problem solving and time management skills
- Ability to work in a fast-paced global environment
- Regional project execution
- Focus on ownership, transparency and consistently doing what is right for our employees, team, and the business
- Clear and effective communication skills
- Root cause analysis – 'Chase the why'
We'd Love to See:
- Degree in Computer Science, Networking, IT Security or a similar field or similar industry experience
- Knowledge of Cisco, Slack, JIRA, Miro and AV support
- Familiarity with Python, PowerShell, or other scripting languages
- ITIL v4 Foundation
- CompTIA A+
If indicated, please note that years of experience are a guide; we will consider applications from all candidates who can demonstrate the skills necessary for the role.
IT Service Desk Analyst in London employer: Bloomberg
Contact Detail:
Bloomberg Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and any tips they might have for getting your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support. Think about scenarios where you solved tech issues and how you can showcase your problem-solving skills.
✨Tip Number 3
Show your passion for technology! During interviews, share your enthusiasm for enhancing employee experiences and how you stay updated with the latest tech trends.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team.
We think you need these skills to ace IT Service Desk Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Service Desk Analyst role. Highlight your tech support experience and any relevant tools you've used, like O365 or Zoom, to show us you're the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for technology and how you can enhance the employee experience. Be sure to mention specific examples of problem-solving in fast-paced environments to grab our attention.
Showcase Your Communication Skills: Since clear communication is key in this role, make sure your application reflects that. Use straightforward language and structure your thoughts clearly. We want to see how you can effectively communicate with our global team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bloomberg
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the tools and systems mentioned in the job description, like O365, Citrix, and Azure. Being able to discuss these confidently will show that you're not just a candidate, but someone who can hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your strong problem-solving abilities and how you prioritise employee productivity.
✨Communicate Clearly and Effectively
Since this role involves a lot of communication, practice explaining complex tech concepts in simple terms. You might be asked to describe how you'd assist a non-technical employee, so being clear and approachable is key.
✨Emphasise Continuous Improvement
Be ready to discuss how you’ve contributed to process improvements in previous roles. Highlight any experience with automation or efficiency opportunities, as this aligns perfectly with the mission of delivering excellent employee-centred technology support.