At a Glance
- Tasks: Support clients by ensuring stable and reliable Bloomberg solutions and products.
- Company: Join a leading financial technology firm with a focus on innovation.
- Benefits: Competitive salary, career growth, and a collaborative work environment.
- Other info: Dynamic team atmosphere with opportunities to learn and innovate.
- Why this job: Make a real impact in the financial sector while developing your tech skills.
- Qualifications: Passion for technology, problem-solving skills, and some programming knowledge.
The predicted salary is between 50000 - 65000 £ per year.
This is an exciting opportunity to grow your career in the financial and technical services industry. In capital markets, buyside and sellside professionals strive to achieve automation across multiple asset classes by building and supporting secure connections to Bloomberg. Our Enterprise Technology Services (ETEC) team is responsible for ensuring connectivity stability and reliability of virtually all Bloomberg Enterprise products.
Financial firms rely on dozens of critical systems to develop and execute strategies, evaluate risk, supervise P&L, run sales and trading, and handle settlement. The constant challenge is the complexity of integrating these systems so that data moves correctly across the enterprise, at higher speeds and lower costs. Building solutions in-house can take a large team and a larger investment. Integrators and consultants may not understand a firm’s business model or data. That’s where we come in; within Enterprise Technology, we help firms handle that complexity. Providing common tools, services, and expertise, we enable firms to simplify technology management. This ultimately drives lower total cost of ownership, faster time to market and improved transparency. With our record of accomplishment in delivering hosted solutions and our understanding of Capital Markets, we believe we are uniquely positioned to help clients with integration challenges.
As an Enterprise Technology Service Representative in our Buy-side team, you are vital in maintaining technological stability and mitigating financial risk for our clients across their Bloomberg solutions and products. You will join our tight-knit team, providing technical application, escalated connectivity, and integration support. You will be a trusted authority for fixing, resolving, and “owning” issues impacting our clients directly. You will be handling inquiries supporting a variety of ETL (Extract, Transform, Load) workflows between Bloomberg and client systems. You will interact with clients who code against various Bloomberg specifications as well as handling connectivity, application, and integration inquiries via multiple methodologies, including MQ, XML, SFTP, FIX, Web APIs and SWIFT.
You will be asked to establish and develop trusted relationships with a subset of clients and provide technical application support and integration assistance to those customers. Ensuring their connections and workflows are reliable and stable will be your main objective. Additionally, you will help to drive the direction of our products by collaborating closely with Business Managers, Product Managers and Engineers based on client feedback.
Who You Are:
You come to work with a purpose, passionate about technology and offering our clients an excellent experience. Someone that is naturally curious, a strong problem solver and is willing to tackle new challenges and thrives with change. You’ll be strategically focused on the overall customer experience as well as developing a strong relationship with them, from handling production support issues through to proactive engagements with existing clients. We encourage you to challenge the status quo and support your colleagues to innovate, learn and deliver the best service possible.
We’ll trust you to:
- Provide an outstanding level of production support to our client base
- Demonstrate proactivity and ownership of client reported issues and projects
- Analyse and tackle issues related to our enterprise product suite and examine their root cause and offer a solution in a timely manner, working directly with customers and internal partners across functions
- Work closely with our clients and our internal product, trade‑desk, and engineering groups to facilitate speedy resolution to issues
- Tailor your communication according to the client audience for both technical and non-technical users, including objection handling
- Communicate optimally in written correspondence with our customers and business partners
- Examine root cause statistics for trends in production issues, partnering with clients to ensure preventative measures are implemented following standard methodologies
- Understand and communicate technology roadmaps to clients so there is both transparency and alignment between our organizations
You will need to have:
- A positive attitude, focusing on collaboration as well as superb communication and presentation skills when working in a team
- An understanding of the financial markets, and financial asset classes / products
- Exposure to programming / scripting languages or with SQL or transactional databases
- Experience working in similar electronic trading application or OMS application support roles
- Demonstrable understanding of Message Protocols including FIX and UNIX/Linux operating commands
- Ability to remain calm under pressure, work with a sense of urgency, multi‑task, and optimally prioritise work within a dynamic changing environment utilising ITIL best practices
- Demonstrated history of solving sophisticated problems with a keen eye for detail and strong analytical attitude
- Interest and aptitude in technology with a basic understanding of connectivity and automation
We’d love to see:
- Demonstrable understanding of Message Protocols like SFTP or MQ
- A Computer Science or Technology related degree or equivalent work experience
- Familiarity with networks and connectivity troubleshooting (LAN/WAN, TCP/IP)
- Exposure to Broker/Dealers, Exchanges, Hedge Funds and Regulatory Reporting requirements
If indicated, please note that years of experience are a guide; we will consider applications from all candidates who can demonstrate the skills necessary for the role.
Buyside Production Support, Enterprise Services - Financial Solutions in London employer: Bloomberg
Bloomberg is an exceptional employer, offering a dynamic work environment in the heart of London where innovation and collaboration thrive. Employees benefit from a strong culture of support and professional growth, with opportunities to engage directly with clients and influence product development. The company prioritises employee well-being and fosters a sense of community, making it an ideal place for those passionate about technology and finance to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Buyside Production Support, Enterprise Services - Financial Solutions in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the financial services industry. Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions related to production support and technology. Think about how you can showcase your problem-solving skills and technical knowledge. We want to see you shine, so rehearse your answers and maybe even do a mock interview with a friend!
✨Tip Number 3
When you get an interview, make sure to ask insightful questions about the company’s technology and client relationships. This shows you’re genuinely interested and helps you stand out. Plus, it gives you a chance to demonstrate your understanding of the role and the industry!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and take the initiative to engage directly with us.
We think you need these skills to ace Buyside Production Support, Enterprise Services - Financial Solutions in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in financial services and technical support. We want to see how your skills align with the role, so don’t hold back on showcasing your knowledge of capital markets and technology!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex issues in previous roles. We love candidates who can demonstrate a strong analytical attitude and a knack for resolving problems, especially in high-pressure situations.
Communicate Clearly:Since communication is key in this role, ensure your written application is clear and concise. Use straightforward language and structure your thoughts logically. This will not only impress us but also reflect your ability to communicate effectively with clients.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Bloomberg
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around ETL workflows and the various protocols like FIX, SFTP, and MQ. Being able to discuss these confidently will show that you're not just familiar with the concepts but can also apply them in real-world scenarios.
✨Understand the Financial Landscape
Familiarise yourself with the financial markets and asset classes relevant to the role. This will help you connect better with the interviewers and demonstrate that you understand the context in which their technology operates.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in previous roles. Highlight your analytical skills and your ability to remain calm under pressure, as these are crucial for the position. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tailor Your Communication Style
Practice explaining technical concepts in simple terms, as you'll need to communicate with both technical and non-technical users. Being able to adjust your communication style based on your audience will set you apart and show that you can build strong relationships with clients.
