At a Glance
- Tasks: Provide top-notch technical support to Bloomberg clients and troubleshoot issues.
- Company: Join a leading global financial technology company with a dynamic culture.
- Benefits: Competitive salary, learning opportunities, and a fast-paced work environment.
- Other info: Exciting career growth potential in a collaborative team.
- Why this job: Gain insights into global financial markets while enhancing your tech skills.
- Qualifications: Customer service experience and knowledge of network protocols required.
The predicted salary is between 30000 - 40000 £ per year.
Bloomberg’s Technical Support specialists are the very best in global front line support. We are responsible for supporting Bloomberg’s variety of products and services across multiple connectivity mediums. We are a high-profile team that requires the best in technical troubleshooting.
As a Technical Support Specialist, you will provide both new and existing Bloomberg clients with platinum technical service. You'll offer sophisticated technical skills to resolve issues and work closely with a range of partners to deliver access to the Bloomberg infrastructure while meeting our clients’ connectivity needs.
You will be responsible for communicating with key accounts while collaborating closely with market data and technology personnel as well as telecommunication providers, service vendors, and a variety of internal partners to ensure the highest quality of service to our customers. If you wish to be involved in an exciting, fast-paced opportunity that allows you to fully utilize your communication, technical, and troubleshooting skills while gaining insight into the global financial markets - then this may be the opportunity for you.
We'll Trust You To:
- Be a self-starter with a passion for technology and a desire to continue to learn
- Have proficiency at multitasking in a dynamic environment
- Be dedicated to providing exceptional customer service
- Support Bloomberg's software, network and hardware offerings while coordinating with clients and partners
- Fix, supervise, handle, and maintain all Bloomberg’s private IP network including connectivity and infrastructure
- Integrate and support Bloomberg products and services into our clients’ environments including fixing and debugging application issues
- Troubleshoot hardware on virtual environments (VMWARE, CITRIX, etc.)
- Demonstrate excellent stakeholder management skills when taking care of telco vendors globally (AT&T, Verizon, Telefonica, BT) to report and raise service impact issues on tail circuits
- Multitask to prioritize a high volume of simultaneous calls, instant messages and tickets, alongside team related tasks and initiatives
- Thrive in a fast-paced team, whilst demonstrating adaptability in a constantly evolving environment
You'll Need To Have:
- Proven excellence in customer service
- Proven knowledge of router commands, network protocols (such as SFTP, TCP, UDP, BGP, RIP, etc.)
- Fluent in either French, Spanish or Portuguese
- Experience with communicating and coordinating with internal/external partners
- A real passion and proven experience of supporting technology across a multitude of platforms
- A solid grasp of PC hardware, operating systems and software suites (Windows & Mac OS, Office Suite)
- Superb interpersonal skills
- Demonstrate an ability to remain calm under pressure
- An aptitude for multitasking
We'd Love To See (Nice To Have):
- Knowledge of telecommunication lines, basic network design, and security
- CompTIA A+, CCNA or NET+ certification
- Sophisticated Excel knowledge including Macro and VBA and ability to crunch and analyse data
- Message protocols knowledge including FIX 4.0, FIX 4.2, and Fix 4.4
If indicated, please note that years of experience are a guide; we will consider applications from all candidates who can demonstrate the skills necessary for the role.
Discover what makes Bloomberg unique - watch our podcast series for an inside look at our culture, values, and the people behind our success.
Bloomberg Technical Support, User Support - Financial Support in London employer: Bloomberg
Bloomberg is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. With a strong emphasis on employee growth, you will have access to numerous professional development opportunities while working in a cutting-edge environment that values your contributions to the data manufacturing infrastructure. Located in a vibrant city, Bloomberg provides unique advantages such as a diverse workforce and a commitment to work-life balance, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Bloomberg Technical Support, User Support - Financial Support in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bloomberg. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bloomberg before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Bloomberg Technical Support, User Support - Financial Support in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bloomberg:Your cover letter is your chance to shine! Tell us why you want to work at Bloomberg specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bloomberg!
How to prepare for a job interview at Bloomberg
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
