Implementation Specialist, Enterprise Services - Financial Solutions

Today our clients are under mounting pressure to do more with less, as demands to reduce operational risk and increase operational efficiency have never been greater. While firms acknowledge the need for enterprise-wide data consistency, ensuring its timeliness, quality, delivery, reliability and distribution remains a pervasive challenge.

Location: London

Business Area: Sales and Client Service

Role description: The entire enterprise benefits from the consistency of Bloomberg's high-quality data when front, middle office and operations all work with the same information. Firms that commit to utilizing only highest-quality data can eliminate the data inconsistencies inherent to working with multiple vendors and lower their costs overall. A partnership with Bloomberg Enterprise Data allows just this, giving them strategic advantage.

What’s the role? As a key member of our EMEA Implementation Team, you will be responsible for the deployment of the entire suite of Bloomberg Enterprise Data products. You will be project owner and trusted go-to person for clients and internal stakeholders during the project lifespan. The I-Team Specialist is involved in a range of duties and stages including pre-sales activities, deployment, post implementation tasks such as documentation and support handover, and finally yet importantly, process improvement and zero touch initiatives. As an I-TEAM Specialist you will work closely with Technical Account Managers, Enterprise Support, Solution Engineers, Product Managers and Sales.

We’ll trust you to concentrate on the 4 core areas below:

• Technical planning and pre-engagement analysis
  • Complete an analysis of the client’s technical environment and understand how our services will integrate into the client’s stack and workflows.
  • Understand, document and manage any potential risks, non-compliance or challenges to the project.
  • Undertake infrastructure reviews and be responsible for obtaining and communicating circuit and network topology design and management costs.
  • Work with the Technical Account Management team to ensure the client is fully aware of the implementation processes and procedures as well as the project timeline.
  • Manage and execute the technical implementation process.
  • Implement the design as agreed during pre-sales stage (where applicable).
  • Create and maintain a detailed technical roadmap, keeping the client committed to milestones and aim to achieve the shortest possible cycle from order to revenue.
  • Lead and own the interaction with internal groups as required.
  • Conduct initial training of client administration staff on management and entitlement tools and other reporting obligations.
• Post implementation Quality Assurance
  • Validate implementation and cross check against the requirements specified in any pre-sales document or proposal.
  • Complete Connectivity and Failover testing.
  • Undertake application testing using standard Bloomberg tools to ensure data flows are working as expected.
  • Sign off on the technical implementation and complete a production handover.
• Other
  • Actively participate in new product roll outs.
  • Execute and lead special projects, remediation or new initiatives relating to process automation and zero touch.
  • Assist in producing client-facing implementation documentation and client e-resources.

What do I need to apply?

• Understanding and experience of the comparative benefits of various technical enterprise solutions (e.g. hosted, managed, deployed, close proximity and cloud).
• Technical market data analysis experience and knowledge of financial market data products, delivery services, APIs and protocol technologies; gained working in a Data Vendor environment.
• Awareness of software development, actual working experience with development would be great to see, but is not essential.
• Proficiency in Excel, MS Visio, MS Project & Office Suite.
• Good communication skills (both verbal and written), with experience of being client-facing on a regular basis.
• Ability to demonstrate successful project management skills.
• Demonstrate leadership and take pride in project delivery.
• Experience working with Bloomberg Financials Products.

We would also love to see:

• Experience working with Redhat Linux OS / Windows Desktop OS administration and tuning.
• Unix scripting (e.g. Bash, Korn, Perl) and OS / Network administration & tools (e.g. FTP/SFTP, SCP, Telnet, SSH).
• Advanced network design capabilities.
• Knowledge of cloud technology and terminology (AWS/Azure/GCP certifications are a plus).
• Knowledge of Web-Services and APIs (REST preferred).
• Understanding of concepts of market data compliance rules & regulations.
• Experience with market data contributions and real-time market data publishing.
• Prince II or alternative project management qualification.
• Foreign language skills beneficial.

If indicated, please note that years of experience are a guide; we will consider applications from all candidates who can demonstrate the skills necessary for the role.