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- Tasks: Manage client support tasks and ensure timely contract issuance.
- Company: Bloomberg is a fast-paced, innovative company known for its collaborative culture.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and community engagement.
- Why this job: Join a team that values operational excellence and provides extraordinary customer service.
- Qualifications: 1-4 years of experience and a Bachelor's Degree or equivalent required.
- Other info: This is an entry-level contract position with potential for growth.
The predicted salary is between 30000 - 42000 ÂŁ per year.
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The energy of a newsroom, the pace of a trading floor, the buzz of a recent tech breakthrough; we work hard, and we work fast – while keeping up the quality and accuracy we\’re known for. It\’s what keeps us inventing and reinventing, all the time. Our culture is wide open, just like our spaces. We bring out the best in each other through collaboration. Through our countless volunteer projects, we also help network with the communities around us, too. You can do amazing work here. Work you couldn\’t do anywhere else. It\’s up to you to make it happen.
What’s the role?
The Contracts team is a part of Bloomberg Finance and Admin department. It is deeply ingrained in the customer service and operations of the organization. The role of a Contracts Operations Coordinator in this business is to provide excellent customer service to a large global client base. The Contracts team is responsible for the operational and administrative management of the contracts processes across all Bloomberg groups and products.
We work in a very fast-paced environment, where prioritization and operational excellence are key. We work towards ambitious individual and team goals. As a coordinator on this team, your day to day will consist of managing client support tasks (70+daily) through the order to cash process. We are responsible for mitigating risk through proper legal documentation and the management of our client database.
We\’ll Trust You To
Have strong multi-tasking skills:
- Receive and analyze Service Order Requests (SORs) and identify contract needs
- Review and apply executed contracts to customer profiles
- Ensure contracts are issued to our clients timely and accurately
- Manage direct requests from internal and external clients on all operational contract inquiries
Have Strong Attention To Detail And Analytic Approach
- Maintain global agreements and customer legal entity databases, ensuring appropriate documentation is signed by the clients, and that database integrity is maintained
- Mitigate risk for Bloomberg and our Customers by providing stewardship on – Contracts related processes and implementing policy guidelines
Drive Platinum Customer Service
- Partner with Bloomberg Sales, Operations, Accounting, Installations and Negotiations teams globally to provide extraordinary customer experience
- Assist all clients with contract related inquiries that contribute to the finalization of the sales process
- Effectively communicate between internal and external partners, and liaise on issue management and resolution times
- Think ahead to identify next steps and consequences of events or actions and evaluate whether arguments or cases are complete and sound
Be Technically Inclined
- Use various research and knowledge platforms to execute daily responsibilities
- Troubleshoot technology failures to allow business to move forward seamlessly
You\’ll Need To Have
- 1-4 years working experience
- Bachelor\’s Degree or equivalent experience.
- Experience dealing with contracts such as vendor contracts, customer service related contracts etc., and data maintenance
- Excellent verbal and written communication and presentation skills
- Ability to multi-task and meet tight deadlines with attention to detail and quality
- Strong analytical and problem-solving skills
- A results oriented approach: possesses the drive and energy to achieve excellent results
- Be self-motivated with the ability to work independently as well as part of a team
- Strong aptitude for learning various systems in a fast-paced environment (Bloomberg Terminal, Microsoft Suite, SAP, Kofax)
We’d Love To See
- Customer Service Experience in Financial Services or Technology
- A passion for customer service
- Keen eye for workflow efficiency opportunities
Does this sound like you?
Apply if you think we\’re a good match. We\’ll get in touch to let you know what the next steps are.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Contract
Job function
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Job function
Management and Manufacturing
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Contract Operations Coordinator employer: Bloomberg
Contact Detail:
Bloomberg Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Operations Coordinator
✨Tip Number 1
Familiarise yourself with Bloomberg's products and services. Understanding their offerings will help you communicate effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Bloomberg, especially those in operations or contract roles. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application.
✨Tip Number 3
Brush up on your customer service skills, particularly in a fast-paced environment. Be prepared to discuss specific examples of how you've handled challenging situations or provided exceptional service in previous roles.
✨Tip Number 4
Showcase your analytical skills by preparing to discuss how you've used data to make decisions or improve processes in past positions. This aligns well with the role's focus on operational excellence and risk mitigation.
We think you need these skills to ace Contract Operations Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and contract management. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in a fast-paced environment. Mention specific examples of how you've successfully managed multiple tasks or resolved client inquiries.
Highlight Technical Skills: Since the role requires technical aptitude, emphasise your experience with systems like Microsoft Suite, SAP, or any other relevant software. Provide examples of how you've used these tools to improve efficiency or solve problems.
Showcase Attention to Detail: In your application, include examples that demonstrate your strong attention to detail. This could be through past experiences where accuracy was crucial, particularly in managing contracts or client databases.
How to prepare for a job interview at Bloomberg
✨Showcase Your Multi-Tasking Skills
As a Contract Operations Coordinator, you'll need to juggle multiple tasks daily. Be prepared to discuss specific examples from your past experiences where you successfully managed several responsibilities at once, especially in a fast-paced environment.
✨Demonstrate Attention to Detail
This role requires a keen eye for detail, particularly when reviewing contracts and maintaining databases. During the interview, highlight instances where your attention to detail made a significant impact on a project or task.
✨Emphasise Customer Service Experience
Bloomberg values extraordinary customer service. Be ready to share your experiences in customer-facing roles, particularly how you handled challenging situations and ensured client satisfaction.
✨Familiarise Yourself with Relevant Technologies
The job mentions various systems like Bloomberg Terminal and SAP. If you have experience with these or similar platforms, make sure to mention it. If not, express your eagerness to learn and adapt quickly to new technologies.
