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- Tasks: Support clients using Bloomberg's Portfolio and Risk Analytics solution, solving issues and enhancing their experience.
- Company: Join Bloomberg, a leader in financial solutions with a vibrant culture.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Why this job: Be the go-to expert for clients, making a real impact in the finance world.
- Qualifications: Strong analytical skills and experience in Buyside financial institutions preferred.
- Other info: Dynamic team environment with opportunities to learn and grow your career.
The predicted salary is between 36000 - 60000 £ per year.
The Global Buyside Portfolio Support Team provides customer service for clients using the Bloomberg Portfolio and Risk Analytics solution. This platform provides customers the ability to analyze multi-asset portfolios, obtain a suite of derived analytics interactively and incorporate batch-style reporting into their daily workflows.
Location: London
Business Area: Sales and Client Service
Ref #: 10048571
The Buyside Portfolio Support Team sits within Buyside Enterprise Services, which owns customer support for the entire suite of Bloomberg's Buyside solutions. The Portfolio Support Specialist is a client facing role, liaising with portfolio managers, risk and performance analysts and back/middle-office professionals. This position demands strong problem-solving skills complemented with solid interpersonal skills. Good knowledge of fixed income analytics is preferred. The daily workload will include establishing a trusted adviser relationship that works to ensure our clients' full satisfaction with the Portfolio and Risk Analytics solution.
What you’ll do:
- Develop a deep understanding of our portfolio product offering so that you can quickly assess the severity of an operational issue with regards to client impact.
- Triage and troubleshoot issues, specifically related to critical batch processes.
- Understand and support clients on methodologies inquiries around portfolio performance, attribution and risk.
- Monitor, facilitate & consult our clients during full technology release cycles.
- Identify systemic issues, escalate appropriately by representing client impact internally.
- Communicate effectively and in a timely manner with our clients.
- Collaborate extensively with our Portfolio Implementations, Portfolio Sales and Portfolio Engineering teams to improve our client’s experience and overall performance of our technology.
- Prioritize and drive resolution on escalated client issues.
- Provide detailed feedback from clients to product managers to better improve our products.
- Continually look for ways to improve workflows and partner with our engineering teams to enhance operational tools.
You Will Need To Have:
- Strong analytical skills to evaluate problems and provide solutions.
- Understanding of workflows used by portfolio managers, risk and attribution specialists; the ability to build and understand complex workflow solutions is key.
- Excellent communicative skills, both verbal and written.
- Minimum 3 years of experience working in Buyside financial institutions or supporting Buyside customers; alternatively, experience in financial engineering.
- The ambition to take ownership and responsibility of issues and handle them effectively through to resolution.
- The inclination and aptitude to pick up new technologies and procedures.
- The ability to effectively communicate technical/complex issues in a simplistic manner to various audiences.
We would love to see candidates with SQL/Python knowledge, CFA/FRM or equivalent qualifications and experience with Bloomberg products.
Buyside Portfolio Support Specialist, EMEA- Enterprise Services - Financial Solutions employer: Bloomberg
Contact Detail:
Bloomberg Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Buyside Portfolio Support Specialist, EMEA- Enterprise Services - Financial Solutions
✨Tip Number 1
Get to know the company inside out! Research Bloomberg's culture, values, and their Buyside solutions. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves troubleshooting and liaising with clients, think of examples from your past experiences where you've successfully resolved issues. Be ready to share these during interviews!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the interview process and what it’s really like to work in the Buyside Portfolio Support Team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and makes it easier for us to track your progress.
We think you need these skills to ace Buyside Portfolio Support Specialist, EMEA- Enterprise Services - Financial Solutions
Some tips for your application 🫡
Know the Role Inside Out: Before you start writing your application, make sure you really understand what the Buyside Portfolio Support Specialist role is all about. Dive into the job description and highlight the key responsibilities and skills required. This will help you tailor your application to show how you fit the bill!
Show Off Your Skills: When you're crafting your application, don’t hold back on showcasing your analytical and problem-solving skills. Use specific examples from your past experiences that demonstrate how you've tackled similar challenges. Remember, we want to see how you can bring value to our team!
Keep It Clear and Concise: While it’s tempting to go into detail, keep your application clear and to the point. Use straightforward language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that gets straight to the heart of your qualifications and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team at StudySmarter!
How to prepare for a job interview at Bloomberg
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of Bloomberg's Portfolio and Risk Analytics solution. Familiarise yourself with its features, benefits, and how it helps clients manage their portfolios. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully triaged and resolved client issues. Highlight your analytical skills and how you approached complex problems, especially in a financial context. This will demonstrate your capability to handle the challenges of the role.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in simple terms. Since you'll be liaising with various professionals, being able to communicate effectively is crucial. Consider doing mock interviews with friends or colleagues to refine your communication style.
✨Be Ready to Discuss Workflow Solutions
Brush up on your knowledge of workflows used by portfolio managers and risk analysts. Be prepared to discuss how you can contribute to improving these workflows and enhancing client satisfaction. Showing that you understand their needs will set you apart from other candidates.
