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- Tasks: Provide top-notch technical support to Bloomberg clients and troubleshoot issues.
- Company: Bloomberg is a leading global financial services and technology company.
- Benefits: Enjoy competitive pay, dynamic work environment, and opportunities for growth.
- Why this job: Join a fast-paced team and gain insights into global financial markets while enhancing your tech skills.
- Qualifications: Fluency in English and French, strong customer service skills, and tech-savvy.
- Other info: Ideal for self-starters passionate about technology and problem-solving.
The predicted salary is between 28800 - 43200 £ per year.
Bloomberg Technical Support Specialist (French Speaker) – Financial Solutions
Bloomberg Technical Support Specialist (French Speaker) – Financial Solutions
Bloomberg London, United Kingdom Apply now Posted 1 month ago Permanent Competitive
Bloomberg Technical Support Specialist (French Speaker) – Financial Solutions
Bloomberg London, United Kingdom Apply now
Bloomberg Technical Support Specialist (French Speaker) – Financial Solutions
Location
London
Business Area
Sales and Client Service
Ref #
10042322
Description & Requirements
Bloomberg\’s Technical Support specialists are the very best in global front line support. We are responsible for supporting Bloomberg\’s variety of products and services across multiple connectivity mediums. We are a high-profile team that requires the best in technical troubleshooting.
What\’s The Role?
As a Technical Support Specialist, you will provide both new and existing Bloomberg clients with platinum technical service. You\’ll offer sophisticated technical skills to resolve issues and work closely with a range of partners to deliver access to the Bloomberg infrastructure while meeting our clients\’ connectivity needs. You will be responsible for communicating with key accounts while collaborating closely with market data and technology personnel as well as telecommunication providers, service vendors, and a variety of internal partners to ensure the highest quality of service to our customers. If you wish to be involved in an exciting, fast-paced opportunity that allows you to fully utilize your communication, technical, and troubleshooting skills while gaining insight into the global financial markets – then this may be the opportunity for you.
We\’ll Trust You To:
- Be a self-starter with a passion for technology and a desire to continue to learn
- Have proficiency at multitasking in a dynamic environment
- Be dedicated to providing exceptional customer service
- Support Bloomberg\’s software, network and hardware offerings while coordinating with clients and partners
- Fix, supervise, handle, and maintain of all Bloomberg\’s private IP network including connectivity and infrastructure
- Integrate and support Bloomberg products and services into our clients\’ environments including fixing and debugging application issues
- Troubleshoot hardware on virtual environments (VMWARE, CITRIX, etc.)
- Demonstrate excellent stakeholder management skills when taking care of telco vendors globally (AT&T, Verizon, Telefonica, BT) to report and raise service impact issues on tail circuits
- Multitask to prioritize a high volume of simultaneous calls, instant message and tickets, alongside team related tasks and initiatives
- Thrive in a fast-paced team, whilst demonstrating adaptability in a constantly evolving environment
You\’ll Need To Have:
- Proven excellence in customer service
- Fluency in English and French (Written & Spoken)
- Proven knowledge of router commands, network protocols (such as SFTP, TCP, UDP, BGP, RIP, etc.)
- Experience with communicating and coordinating with internal/external partners
- A real passion and proven experience of supporting technology across a multitude of platforms
- A solid grasp of PC hardware, operating systems and software suites (Windows & Mac OS, Office Suite)
- Superb interpersonal skills
- Demonstrate an ability to remain calm under pressure
- An aptitude for multitasking
We\’d Love To See (Nice To Have):
- Knowledge of telecommunication lines, basic network design, and security
- CompTIA A+, CCNA or NET+ certification
- Sophisticated Excel knowledge including Macro and VBA and ability to crunch and analyse data
- Message protocols knowledge including FIX 4.0, FIX 4.2, and Fix 4.4
What is Bloomberg?Our teams unleash the power of information and technology to organize, understand, and improve our world. Our 325,000+ global cust…
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Bloomberg Technical Support Specialist (French Speaker) - Financial Solutions | London, UK employer: Bloomberg
Contact Detail:
Bloomberg Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bloomberg Technical Support Specialist (French Speaker) - Financial Solutions | London, UK
✨Tip Number 1
Familiarise yourself with Bloomberg's products and services. Understanding their offerings will not only help you in the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your technical troubleshooting skills, especially related to network protocols and hardware. Being able to discuss specific examples of how you've resolved technical issues in the past can set you apart.
✨Tip Number 3
Practice your communication skills in both English and French. Since this role requires fluency in both languages, being able to articulate your thoughts clearly in both will be crucial during the interview process.
✨Tip Number 4
Network with current or former Bloomberg employees on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the Technical Support Specialist role.
We think you need these skills to ace Bloomberg Technical Support Specialist (French Speaker) - Financial Solutions | London, UK
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Technical Support Specialist position. Understand the key responsibilities and required skills, especially the importance of technical troubleshooting and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in technical support or customer service roles. Be specific about your proficiency with technology, network protocols, and any relevant certifications like CompTIA A+ or CCNA.
Showcase Language Skills: Since fluency in French and English is essential for this role, make sure to highlight your language skills prominently in your application. If you have experience communicating in both languages in a professional setting, include examples.
Tailor Your Application: Customise your CV and cover letter to reflect the specific requirements of the Bloomberg position. Use keywords from the job description to demonstrate that you are a perfect fit for the role and show your enthusiasm for working in a fast-paced environment.
How to prepare for a job interview at Bloomberg
✨Showcase Your Technical Skills
Be prepared to discuss your technical knowledge in detail, especially regarding router commands and network protocols. You might be asked to troubleshoot a hypothetical scenario, so brush up on your problem-solving techniques.
✨Demonstrate Customer Service Excellence
Since this role heavily focuses on customer support, share specific examples of how you've provided exceptional service in the past. Highlight your ability to remain calm under pressure and manage multiple tasks simultaneously.
✨Fluency in French and English
As a French speaker, you’ll need to demonstrate your language skills during the interview. Be ready to answer questions in both languages and perhaps even role-play a customer interaction to showcase your communication abilities.
✨Research Bloomberg's Products
Familiarise yourself with Bloomberg's products and services before the interview. Understanding their offerings will not only help you answer questions more effectively but also show your genuine interest in the company and the role.
