At a Glance
- Tasks: Support clients by ensuring stable and reliable connections to Bloomberg solutions.
- Company: Join Bloomberg, a leader in financial technology with a vibrant culture.
- Benefits: Competitive salary, diverse work environment, and opportunities for growth.
- Other info: Dynamic team atmosphere with a focus on innovation and collaboration.
- Why this job: Make a real impact in the financial tech world while solving complex challenges.
- Qualifications: Experience in electronic trading support and a passion for technology.
The predicted salary is between 50000 - 70000 £ per year.
This is an exciting opportunity to grow your career in the financial and technical services industry. In capital markets, buy side and sell side professionals strive to achieve automation across multiple asset classes by building and supporting secure connections to Bloomberg. Our Enterprise Technology Services (ETEC) team is responsible for ensuring connectivity stability and reliability of virtually all Bloomberg Enterprise products. Financial firms rely on dozens of critical systems to develop and execute strategies, evaluate risk, supervise P&L, run sales and trading, and handle settlement. The constant challenge is the complexity of integrating these systems so that data moves correctly across the enterprise, at higher speeds and lower costs. Building solutions in-house can take a large team and a larger investment. Integrators and consultants may not understand a firm’s business model or data. That’s where we come in. Within Enterprise Technology, we help firms handle that complexity. Providing common tools, services, and expertise, we enable firms to simplify technology management. This ultimately drives lower total cost of ownership, faster time to market and improved transparency. With our record of accomplishment in delivering hosted solutions and our understanding of Capital Markets, we believe we are uniquely positioned to help clients with integration challenges.
As an Enterprise Technology Service Representative in our team, you are vital in maintaining technological stability and mitigating financial risk for our clients across their Bloomberg solutions and products. You will join our tight-knit team, providing technical application, escalated connectivity, and integration support. You will be a trusted authority for fixing, resolving, and “owning” issues impacting our clients directly. You will be handling inquiries supporting a variety of ETL (Extract, Transform, Load) workflows between Bloomberg and client systems. You will interact with clients who code against various Bloomberg specifications as well as handling connectivity, application, and integration inquiries via multiple methodologies, including MQ, XML, SFTP, FIX, Web APIs and SWIFT. You will be asked to establish and develop trusted relationships with a subset of clients and provide technical application support and integration assistance to those customers. Ensuring their connections and workflows are reliable and stable will be your main objective. Additionally, you will help to drive the direction of our products by collaborating closely with Business Managers, Product Managers and Engineers based on client feedback.
You come to work with a purpose, passionate about technology and offering our clients an excellent experience. Someone that is naturally curious, a strong problem solver and is willing to tackle new challenges and thrives with change. You’ll be strategically focused on the overall customer experience as well as developing a strong relationship with them, from handling production support issues through to proactive engagements with existing clients. We encourage you to challenge the status quo and support your colleagues to innovate, learn and deliver the best service possible.
We'll trust you to:
- Provide an outstanding level of production support to our client base
- Demonstrate proactivity and ownership of client reported issues and projects
- Analyse and tackle issues related to our enterprise product suite and examine their root cause and offer a solution in a timely manner, working directly with customers and internal partners across functions
- Work closely with our clients and our internal product, trade-desk, and engineering groups to facilitate speedy resolution to issues
- Tailor your communication according to the client audience for both technical and non-technical users, including objection handling
- Communicate optimally in written correspondence with our customers and business partners
- Examine root cause statistics for trends in production issues, partnering with clients to ensure preventative measures are implemented following standard methodologies
- Understand and communicate technology roadmaps to clients so there is both transparency and alignment between our organizations
You’ll need to have:
- Experience working in similar electronic trading application or OMS application support roles
- Demonstrable understanding of Message Protocols, with a focus on MQ
- An understanding of the financial markets, and financial asset classes / products
- Ability to remain calm under pressure, work with a sense of urgency, multi-task, and optimally prioritise work within a dynamic changing environment utilising ITIL best practices
- Demonstrated history of solving sophisticated problems with a keen eye for detail and strong analytical attitude
- Interest and aptitude in technology with a basic understanding of connectivity and automation
- A positive attitude, focusing on collaboration as well as superb communication and presentation skills when working in a team
We'd love to see:
- Demonstrable understanding of Message Protocols including: FIX and UNIX/Linux operating commands
- Exposure to programming / scripting languages or with SQL or transactional databases
- A Computer Science or Technology related degree or equivalent work experience
- Familiarity with networks and connectivity troubleshooting (LAN/WAN, TCP/IP)
- Exposure to Broker/Dealers, Exchanges, Hedge Funds and Regulatory Reporting requirements
If indicated, please note that years of experience are a guide; we will consider applications from all candidates who can demonstrate the skills necessary for the role.
Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law. Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email amer_recruit@bloomberg.net
Sell Side Production Support Representative, Enterprise Services - Financial Solutions London, [...] employer: Bloomberg L.P.
Bloomberg is an exceptional employer, offering a dynamic work environment in the heart of London where innovation and collaboration thrive. Employees benefit from a strong focus on professional growth, with opportunities to engage directly with clients and influence product development, all while being part of a supportive team that values diversity and inclusion. With a commitment to excellence in client service and technology, Bloomberg empowers its staff to tackle complex challenges and drive meaningful change in the financial services industry.
StudySmarter Expert Advice🤫
We think this is how you could land Sell Side Production Support Representative, Enterprise Services - Financial Solutions London, [...]
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Bloomberg. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to production support. We all know that being able to demonstrate your problem-solving skills is key, so have some examples ready to go!
✨Tip Number 3
Show your passion for technology and finance during interviews. Talk about any relevant projects or experiences you’ve had, and how they relate to the role. This will help us see your enthusiasm and fit for the team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Bloomberg.
We think you need these skills to ace Sell Side Production Support Representative, Enterprise Services - Financial Solutions London, [...]
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in electronic trading application support. We want to see how your skills align with the role, so don’t hold back on showcasing your tech-savvy side!
Showcase Your Problem-Solving Skills:In your written application, give examples of how you've tackled complex issues in the past. We love candidates who can demonstrate a strong analytical attitude and a knack for finding solutions under pressure.
Communicate Clearly:Since you'll be dealing with both technical and non-technical users, make sure your application reflects your ability to communicate effectively. Use clear language and avoid jargon where possible to show us you can tailor your communication style.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bloomberg L.P.
✨Know Your Tech Inside Out
Make sure you brush up on your understanding of message protocols like MQ, FIX, and XML. Familiarise yourself with the technical aspects of Bloomberg's products and how they integrate with client systems. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've tackled complex issues in a fast-paced environment. Highlight your analytical skills and how you've used them to resolve production support problems. This is crucial for demonstrating your ability to remain calm under pressure and think critically.
✨Tailor Your Communication Style
Practice explaining technical concepts in simple terms, as you'll be interacting with both technical and non-technical clients. Being able to adjust your communication style based on your audience will set you apart and show that you can build strong relationships with clients.
✨Be Proactive and Engaged
During the interview, express your enthusiasm for taking ownership of client issues and driving solutions. Share ideas on how you would proactively engage with clients to enhance their experience. This shows that you're not just reactive but also forward-thinking, which is key in this role.
