At a Glance
- Tasks: Provide top-notch production support and resolve client issues in financial technology.
- Company: Join Bloomberg, a leader in financial solutions with a diverse and inclusive culture.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Dynamic team atmosphere with opportunities to innovate and learn.
- Why this job: Make a real impact in the fast-paced world of finance and technology.
- Qualifications: Experience in electronic trading support and a passion for problem-solving.
The predicted salary is between 50000 - 70000 £ per year.
This is an exciting opportunity to grow your career in the financial and technical services industry. In capital markets, buy side and sell side professionals strive to achieve automation across multiple asset classes by building and supporting secure connections to Bloomberg. Our Enterprise Technology Services (ETEC) team is responsible for ensuring connectivity stability and reliability of virtually all Bloomberg Enterprise products.
Financial firms rely on dozens of critical systems to develop and execute strategies, evaluate risk, supervise P&L, run sales and trading, and handle settlement. The constant challenge is the complexity of integrating these systems so that data moves correctly across the enterprise, at higher speeds and lower costs. Building solutions in-house can take a large team and a larger investment. Integrators and consultants may not understand a firm’s business model or data. That’s where we come in.
Within Enterprise Technology, we help firms handle that complexity. Providing common tools, services, and expertise, we enable firms to simplify technology management. This ultimately drives lower total cost of ownership, faster time to market and improved transparency. With our record of accomplishment in delivering hosted solutions and our understanding of Capital Markets, we believe we are uniquely positioned to help clients with integration challenges.
As an Enterprise Technology Service Representative in our team, you are vital in maintaining technological stability and mitigating financial risk for our clients across their Bloomberg solutions and products. You will join our tight-knit team, providing technical application, escalated connectivity, and integration support. You will be a trusted authority for fixing, resolving, and “owning” issues impacting our clients directly. You will be handling inquiries supporting a variety of ETL (Extract, Transform, Load) workflows between Bloomberg and client systems. You will interact with clients who code against various Bloomberg specifications as well as handling connectivity, application, and integration inquiries via multiple methodologies, including MQ, XML, SFTP, FIX, Web APIs and SWIFT.
You will be asked to establish and develop trusted relationships with a subset of clients and provide technical application support and integration assistance to those customers. Ensuring their connections and workflows are reliable and stable will be your main objective. Additionally, you will help to drive the direction of our products by collaborating closely with Business Managers, Product Managers and Engineers based on client feedback.
You come to work with a purpose, passionate about technology and offering our clients an excellent experience. Someone that is naturally curious, a strong problem solver and is willing to tackle new challenges and thrives with change. You’ll be strategically focused on the overall customer experience as well as developing a strong relationship with them, from handling production support issues through to proactive engagements with existing clients.
We encourage you to challenge the status quo and support your colleagues to innovate, learn and deliver the best service possible.
We'll trust you to:
- Provide an outstanding level of production support to our client base
- Demonstrate proactivity and ownership of client reported issues and projects
- Analyse and tackle issues related to our enterprise product suite and examine their root cause and offer a solution in a timely manner, working directly with customers and internal partners across functions
- Work closely with our clients and our internal product, trade-desk, and engineering groups to facilitate speedy resolution to issues
- Tailor your communication according to the client audience for both technical and non-technical users, including objection handling
- Communicate optimally in written correspondence with our customers and business partners
- Examine root cause statistics for trends in production issues, partnering with clients to ensure preventative measures are implemented following standard methodologies
- Understand and communicate technology roadmaps to clients so there is both transparency and alignment between our organizations
You’ll need to have:
- Experience working in similar electronic trading application or OMS application support roles
- Demonstrable understanding of Message Protocols, with a focus on MQ
- An understanding of the financial markets, and financial asset classes / products
- Ability to remain calm under pressure, work with a sense of urgency, multi-task, and optimally prioritise work within a dynamic changing environment utilising ITIL best practices
- Demonstrated history of solving sophisticated problems with a keen eye for detail and strong analytical attitude
- Interest and aptitude in technology with a basic understanding of connectivity and automation
- A positive attitude, focusing on collaboration as well as superb communication and presentation skills when working in a team
We'd love to see:
- Demonstrable understanding of Message Protocols including: FIX and UNIX/Linux operating commands
- Exposure to programming / scripting languages or with SQL or transactional databases
- A Computer Science or Technology related degree or equivalent work experience
- Familiarity with networks and connectivity troubleshooting (LAN/WAN, TCP/IP)
- Exposure to Broker/Dealers, Exchanges, Hedge Funds and Regulatory Reporting requirements
If indicated, please note that years of experience are a guide; we will consider applications from all candidates who can demonstrate the skills necessary for the role.
Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law. Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process.
Sell Side Production Support Representative, Enterprise Services - Financial Solutions London, [...] employer: Bloomberg L.P.
Bloomberg is an exceptional employer, offering a dynamic work environment in the heart of London where innovation and collaboration thrive. Employees benefit from a strong focus on professional development, with opportunities to engage directly with clients and influence product direction, all while being part of a supportive team that values diversity and inclusion. The company's commitment to technology and client service ensures that every team member plays a crucial role in driving success in the fast-paced financial services industry.
StudySmarter Expert Advice🤫
We think this is how you could land Sell Side Production Support Representative, Enterprise Services - Financial Solutions London, [...]
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
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Don’t shy away from reaching out directly to firms like Bloomberg L.P.. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Sell Side Production Support Representative, Enterprise Services - Financial Solutions London, [...]
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Bloomberg L.P..
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Bloomberg L.P.'s website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Bloomberg L.P.
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Bloomberg L.P..
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Bloomberg L.P. will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Bloomberg L.P. employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
