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For Companies At a Glance
- Tasks: Provide top-notch 1st line tech support for global employees across various devices.
- Company: Join a leading tech firm known for its inclusive and diverse culture.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for growth.
- Other info: Dynamic team environment with a focus on continuous improvement and career advancement.
- Why this job: Be the go-to tech hero, enhancing employee experiences with innovative solutions.
- Qualifications: Passion for tech, problem-solving skills, and a desire to learn.
The predicted salary is between 30000 - 40000 £ per year.
The Employee Technology Support (ETS) team is seeking a Service Desk Analyst to deliver high quality 1st line support across Windows, Mac OS, desktops, laptops and mobile devices. You will partner with Service Specialists, Desktop Technicians and Mobile teams as the primary point of contact for all internal technical requests and incidents.
Mission
To deliver excellent employee centred technology support that improves how people work, through responsive service, trusted collaboration, and continuous improvement.
What You'll Do
- Provide 1st line support to all global employees for technical service requests via SDSK, ADSK, and Phone
- Deliver support that prioritises employee productivity and experience
- Follow globally defined ETS workflows for incidents, requests, problems, and changes, ensuring consistent and reliable service delivery
- Use dashboards and internal tools to prioritise and manage workload
- Drive first time resolution and high quality ticket handling
- Identify automation and efficiency opportunities
- Contribute to and use the knowledge base; identify gaps and partner with Knowledge Management team
- Effectively utilise access and support across AD, SCCM, Citrix, PaperCut, StreamLine, Systrack, vSphere, O365, Webex, Zoom, MS Teams, Intune, Azure, CyberArk, ForeScout, ITLocate, JAMF, CUCM, ChatGPT, Gemini, CoPilot and related systems
- Partner with the L2, Continuous Improvement and Product teams to drive service improvements
You’ll Need
- Passion for technology and enhancing the employee experience
- Strong problem solving and time management skills
- Ability to work in a fast-paced global environment
- Regional project execution
- Focus on ownership, transparency and consistently doing what is right for our employees, team, and the business
- Clear and effective communication skills
- Root cause analysis - 'Chase the why'
We’d Love to See
- Degree in Computer Science, Networking, IT Security or a similar field or similar industry experience
- Knowledge of Cisco, Slack, JIRA, Miro and AV support
- Familiarity with Python, PowerShell, or other scripting languages
- ITIL v4 Foundation
- CompTIA A
If indicated, please note that years of experience are a guide; we will consider applications from all candidates who can demonstrate the skills necessary for the role.
Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email.
IT Service Desk Analyst in London employer: Bloomberg L.P.
Contact Detail:
Bloomberg L.P. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you nail those tricky questions. Remember, it’s all about showcasing your problem-solving skills and passion for tech.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and interests. Check out our website for roles that excite you and tailor your approach to show why you’re a perfect fit!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace IT Service Desk Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Desk Analyst role. Highlight your experience with technical support, problem-solving skills, and any relevant tools you've used. We want to see how you can enhance the employee experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about technology and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Showcase Your Skills: Don’t forget to showcase your technical skills in your application. Mention any experience with systems like O365, Citrix, or scripting languages. We’re looking for someone who can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to track your application status. Let’s get you on board!
How to prepare for a job interview at Bloomberg L.P.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the tools and systems mentioned in the job description, like O365, Citrix, and Azure. Being able to discuss these confidently will show that you're not just familiar with them, but that you can use them effectively in a support role.
✨Demonstrate Problem-Solving Skills
Prepare to share examples of how you've tackled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on how you identified problems and drove first-time resolutions.
✨Show Your Passion for Employee Experience
During the interview, express your enthusiasm for enhancing employee productivity through technology. Share any experiences where you’ve gone above and beyond to improve user experience, as this aligns perfectly with the mission of delivering excellent support.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, ongoing projects, or how they measure success in the Service Desk Analyst role. This shows your genuine interest in the position and helps you gauge if the company culture is the right fit for you.