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- Tasks: Provide top-notch support for trading tools and help clients maximise their Bloomberg experience.
- Company: Bloomberg, a global leader in financial information and technology.
- Benefits: Comprehensive training, career growth opportunities, and a collaborative work environment.
- Other info: Opportunities to advance your career within a supportive and innovative company.
- Why this job: Join a dynamic team and make a real impact in the fast-paced financial world.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community.
Our Team provides 24/7 support for our listed trading tools (EMSX, RFQE, etc) to users all over the world. Reaching us via our 'Instant Bloomberg' chat system, clients access unparalleled customer service where we answer their questions and help them maximize the value of Bloomberg. We’re a calm voice in a busy, volatile market. Our clients rely on us to support them in staging and routing via the power of Bloomberg Professional Services. Bloomberg plays a critical role in the workflow of our clients; therefore, when we’re asked a question, we strive to exceed their expectations by providing a timely, accurate and quality service.
Enterprise Services works in conjunction with Enterprise Sales to deliver on strategic initiatives, supporting product roll‑out and on‑boarding clients. We want to ensure our clients are making the most of our services and using tools and features that allow them to work smarter.
By supporting an electronic trading product, you will learn these tools at the in‑depth level. You'll be asked to establish relationships with internal product, engineering, and escalated support team members along with our clients.
What's The Role?
When you join, you will complete Bloomberg’s Analytics training programme, which is a comprehensive training covering all aspects of the financial markets: economic principles, market players and asset classes while teaching you all there is to know about the functionality and analytical tools Bloomberg has to offer. Where relevant, other asset class training will be available.
Following the completion of your training, you’ll join a team of passionate, high‑performing client support professionals positioning our execution management system. Being part of the team means you'll be providing solutions to help service our existing clients as well as on‑boarding new clients. You'll need to be comfortable with building a detailed knowledge of a variety of electronic trading solutions. You will have an adaptable approach, providing outstanding customer service.
There are multiple opportunities to further your career across the department or the company, such as becoming a Subject Matter Expert within the team, or progressing into a hybrid service‑focused technical role.
Client Support Specialist - Listed Trading EMSX London, GBR Posted today employer: Bloomberg L.P.
Contact Detail:
Bloomberg L.P. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Specialist - Listed Trading EMSX London, GBR Posted today
✨Tip Number 1
Network like a pro! Reach out to current employees at Bloomberg on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to client support. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples where you've gone above and beyond to help a client or resolve an issue. This is key for a Client Support Specialist!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Bloomberg team.
We think you need these skills to ace Client Support Specialist - Listed Trading EMSX London, GBR Posted today
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Client Support Specialist role. Highlight any relevant customer service experience and your familiarity with trading tools, as this will show us you’re a great fit for our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about client support and how you can contribute to our mission at Bloomberg. Be genuine and let your personality come through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and provide solutions, especially in a fast-paced environment like trading.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bloomberg L.P.
✨Know Your Stuff
Make sure you brush up on Bloomberg's products and services, especially the EMSX and RFQE tools. Understanding how these tools work and their impact on trading will show your enthusiasm and readiness to support clients effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Highlight situations where you resolved issues or exceeded client expectations, as this role is all about delivering top-notch support.
✨Be Ready for Technical Questions
Since you'll be working with electronic trading solutions, expect some technical questions during the interview. Brush up on basic financial concepts and be prepared to discuss how you would approach troubleshooting common issues clients might face.
✨Demonstrate Your Team Spirit
Bloomberg values collaboration, so be ready to talk about how you work within a team. Share experiences where you’ve collaborated with others to achieve a goal, as this will show that you can thrive in a dynamic environment.