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- Tasks: Support clients using Bloomberg's Portfolio and Risk Analytics solution, ensuring satisfaction and resolving issues.
- Company: Bloomberg, a leading financial technology company with a diverse and inclusive culture.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact in the financial services industry.
- Qualifications: Experience in Buyside financial institutions and strong analytical skills required.
- Other info: Collaborative environment with excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
The Global Buyside Portfolio Support Team provides customer service for clients using the Bloomberg Portfolio and Risk Analytics solution. This platform provides customers the ability to analyze multi-asset portfolios, obtain a suite of derived analytics interactively and incorporate batch-style reporting into their daily workflows.
The Buyside Portfolio Support Team sits within Buyside Enterprise Services, which owns customer support for the entire suite of Bloomberg's Buyside solutions.
What is the role?
There is an exciting opportunity for a talented professional to join the Buyside Portfolio Support Team. The Portfolio Support Specialist is a client-facing role, liaising with portfolio managers, risk and performance analysts and back/middle-office professionals. This position demands strong problem-solving skills complemented with solid interpersonal skills. Good knowledge of fixed-income analytics is preferred. The daily workload will include establishing a trusted adviser relationship that works to ensure our clients' full satisfaction with the Portfolio and Risk Analytics solution.
We'll Trust You To:
- Develop a deep understanding of our portfolio product offering so that you can quickly assess the severity of an operational issue with regards to client impact.
- Triage and troubleshoot issues particularly related to critical batch processes.
- Understand and support clients on methodology inquiries around portfolio performance, attribution and risk.
- Monitor, facilitate and consult our clients during full technology release cycles.
- Identify systemic issues, elevate appropriately by representing client impact internally.
- Communicate effectively and in a timely manner with our clients.
- Collaborate extensively with our Portfolio Implementations, Portfolio Sales and Portfolio Engineering teams to improve our clients' experience and overall performance of our technology.
- Prioritise and drive resolution on escalated client issues.
- Provide detailed feedback from clients to product managers to better improve our products.
- Continually look for ways to improve workflows and partner with our engineering teams to enhance operational tools.
You will need to have:
- Strong analytical skills to evaluate problems and provide solutions.
- Understanding of workflows used by portfolio managers, risk and attribution specialists; the ability to build and understand complex workflow solutions is key.
- Excellent communicative skills, both verbal and written.
- Minimum 3 years of experience working in Buyside financial institutions or supporting Buyside customers; alternatively, experience in financial engineering.
- The ambition to take ownership and responsibility of issues and handle them effectively through to resolution.
- The inclination and aptitude to pick up new technologies and procedures.
- The ability to effectively communicate technical/complex issues in a simplistic manner to various audiences.
We would love to see candidates with SQL/Python knowledge, CFA/FRM or equivalent qualifications and experience with Bloomberg products.
Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, colour, sexual orientation, sexual and other reproductive health decisions and the social or national origins described originally to abide by the statement: "We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law."
Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please e-mail amer_recruit@bloomberg.net.
Buyside Portfolio Support Specialist, EMEA- Enterprise Services - Financial Solutions in London employer: Bloomberg L.P.
Contact Detail:
Bloomberg L.P. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Buyside Portfolio Support Specialist, EMEA- Enterprise Services - Financial Solutions in London
✨Tip Number 1
Get to know the company inside out! Research Bloomberg's culture, values, and the specific products they offer. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since this role involves troubleshooting and client support, think of real-life scenarios where you've successfully resolved issues. Be ready to share these examples during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the role and the team. They might even give you tips on what to highlight during your interview!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Bloomberg family.
We think you need these skills to ace Buyside Portfolio Support Specialist, EMEA- Enterprise Services - Financial Solutions in London
Some tips for your application 🫡
Know Your Stuff: Before you start writing your application, make sure you understand the role inside out. Familiarise yourself with the Bloomberg Portfolio and Risk Analytics solution, as well as the skills we’re looking for. This will help you tailor your application to show us why you're the perfect fit!
Show Off Your Skills: When you’re crafting your application, highlight your analytical skills and any experience you have in Buyside financial institutions. Don’t forget to mention your knowledge of SQL or Python if you have it! We want to see how your background aligns with what we need.
Be Clear and Concise: We appreciate clear communication, so make sure your written application is easy to read. Use straightforward language and avoid jargon unless it’s relevant. Remember, we want to understand your experience and skills without having to decipher complex sentences!
Apply Through Our Website: Once you’ve polished your application, head over to our website to submit it. Applying directly through our site ensures that your application gets to the right people quickly. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Bloomberg L.P.
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of Bloomberg's Portfolio and Risk Analytics solution. Familiarise yourself with its features, benefits, and common issues clients face. This will help you demonstrate your ability to assess operational issues and show that you're ready to support clients effectively.
✨Brush Up on Your Analytical Skills
Since this role requires strong analytical skills, practice problem-solving scenarios related to portfolio management and risk analysis. Be prepared to discuss how you've tackled similar challenges in the past, as this will showcase your ability to think critically and provide solutions.
✨Communicate Clearly and Confidently
Effective communication is key in this client-facing role. During the interview, practice explaining complex concepts in simple terms. You might be asked to describe a technical issue or a workflow; ensure you can articulate these clearly to demonstrate your communicative prowess.
✨Show Your Team Spirit
Collaboration is essential in this position, so be ready to share examples of how you've worked with cross-functional teams in the past. Highlight your experience liaising with different departments, such as sales or engineering, to improve client experiences and resolve issues efficiently.
