Client Engagement Specialist, B2B Subscriptions in London

Bloomberg LP has built a significant Media business spanning television, digital, magazine, radio and live event platforms across the globe. In the midst of a historic time in the Media industry, Bloomberg Media is growing its global footprint and reach through new innovations from Originals to New Economy.

We work hard, and we work fast - while keeping up the quality and accuracy we're known for. It's what keeps us inventing and reinventing, all the time. Our culture is wide open, just like our spaces. We bring out the best in each other. And through our countless volunteer projects, we help bring out the best in the communities around us, too. You can do amazing work here. Work you couldn't do anywhere else. It's up to you to make it happen.

We are looking for an ambitious, goal-oriented individual to join the Client Success team for Bloomberg.com, who can work with end users at our B2B subscriptions partners to drive adoption and engagement of bloomberg.com. You will be responsible for connecting with users during trials, the onboarding process, and throughout their user journey, and demonstrating the value of their subscription as the news, information and connections they need to succeed in alignment with their goals. You will play an integral role in the retention and growth of a rapidly expanding subscriptions business, and contribute in a meaningful way to the best-in-class customer experience our users receive from working with Bloomberg Media.

We'll trust you to:

• Drive engagement with Bloomberg.com at strategic accounts – including newly onboarded clients, long-standing clients up for renewal, and prospect trials of varying sizes and durations – via demos (both virtual and in-person), client visits, targeted email campaigns, and other engagement activities to demonstrate value and improve/maintain account health scores.
• Work closely with Client Success Managers and Business Development Managers to develop execute data-driven account strategies, monitor account health metrics to adapt strategies in real-time for at-risk accounts, and assist with driving account growth by uncovering new business opportunities.
• Hit monthly and quarterly client touchpoint target metrics.
• Collaborate with marketing and other cross-functional stakeholders to operationalize and scale engagement programs for Bloomberg.com subscribers.
• Utilize internal systems and functionality to monitor accounts and track results, reporting weekly to Client Success and Subscriptions leadership on progress.
• Provide detailed client feedback to our product and engineering teams to help us continuously improve our offerings and better anticipate our client's future needs.
• Be a strong culture carrier and ambassador for a business that is dynamic and growing quickly.

You’ll need to have:

• Minimum of 3 years of hands‐on experience in client‐facing role, such as account management or client success, with a successful track record of cold‐calling/outreach, developing relationships, and driving product adoption with end users.
• Experience working in a subscriptions‐oriented business is a plus.
• Experience working within innovative sectors (i.e., healthcare, technology, energy, government, and education) and with clients in multiple regions.
• Strong written and verbal communication skills, with a strong understanding of Salesforce and Microsoft Excel.
• Problem solving, collaboration, and organizational skills, and an ability to prioritize and manage multiple projects and clients at once.
• Strong analytical and quantitative skills with a demonstrated ability to interpret and leverage data to recommend opportunities.
• Ability to execute at a high level with ownership and attention to detail.

If this sounds like you: Apply if you think we're a good match. We'll get in touch to let you know what the next steps are.

Life at Bloomberg is many things, but it's never dull. We're a truly global business with a truly diverse workforce. We pride ourselves on being open, inclusive and collaborative, and provide a work environment that inspires our employees to be their best. We offer competitive compensation, comprehensive healthcare coverage, and programs to support you and your family through different life stages, from parental leave to generous retirement savings plans.

Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process.