At a Glance
- Tasks: Support clients using Bloomberg's Fixed Income Electronic Trading Platform and provide exceptional service.
- Company: Join Bloomberg, a leader in financial technology with a diverse and inclusive culture.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Opportunities for advancement into leadership or product roles within the company.
- Why this job: Be part of a passionate team making a real impact in the trading world.
- Qualifications: Experience in capital markets and strong customer service skills are essential.
The predicted salary is between 40000 - 55000 £ per year.
As the front line of support for Bloomberg's Fixed Income Electronic Trading Platform (FIT), we are a significant part of our clients’ daily trading workflow for fixed income products across several trading venues and brokerage offerings globally. Sell‑Side Enterprise Service FIT Teams are dedicated, highly skilled, globally collaborative groups delivering consistently exceptional service to our clients. Our reps are knowledgeable, proactive and detailed in their approach and understand the importance of operating and servicing clients who trade on and off our regulated venues and brokerage offerings.
The Enterprise Services desk is a fast paced, dynamic and high touch business, supporting our buy‑side and sell‑side professionals who use our market leading trading platforms. Our clients consistently strive to achieve best execution across multiple instruments leveraging our tools and connect to us via all Bloomberg and 3rd party Order Management Systems. These complex workflows require specialized expertise and top tier, market leading support.
What’s The Role?
Following the completion of your onboarding training, you’ll join a team of passionate, high‑performing client support professionals positioning our execution management system - ‘FIT.’ Being part of the team means you'll be providing solutions to help service our existing clients as well as on‑boarding new clients. You'll need to be comfortable with building a detailed knowledge of a variety of electronic trading solutions. You will have an adaptable approach, providing outstanding customer service. There are multiple opportunities to further your career across the department or the company, such as becoming a Subject Matter Expert within the team or progressing into one of our Order Management or Electronic Trading Sales teams. You could go on to take up a Leadership position or pursue a role in our Product or Implementations businesses.
We Will Trust You To:
- Use your product knowledge and acquired client intel to build and maintain credible relationships with your clients, create clear and up‑to‑date documentation of client needs, and actively communicate effectively with external stakeholders.
- Keep up to date with market trends while understanding the impact on our clients is crucial.
- Develop your knowledge of our products and customers’ workflows, sharing and building this knowledge across your team.
- Actively generate leads and contribute to sales campaigns, prioritising product enhancement requests for our Product and Engineering teams and providing valuable customer intelligence that drives product improvements and sales performance.
You’ll Need To Have:
- Experience with capital markets trading systems and knowledge of current trends facing traders/trading desks directly.
- A good understanding of financial markets across the Fixed Income market.
- Previous knowledge and experience of order management or electronic trading systems.
- Ability to communicate well at all stakeholder levels (technical contacts, product managers, traders, executive team, etc.).
- Attention to detail with strong analytical skills.
- To be a self‑starter: a proactive collaborator with strong multi‑tasking and prioritisation skills.
- A client first mentality and be able to showcase excellent customer service skills.
We’d Love To See:
- Ability to assist with product testing and project management work.
- Familiarity with FIX messaging protocols and XML for trade communication.
- Understanding of Interest Rate Swap (IRS) and Credit Default Swap (CDS) clearing workflows, including lifecycle events, trade affirmation/confirmation processes, and CCP interaction.
If indicated, please note that years of experience are a guide; we will consider applications from all candidates who can demonstrate the skills necessary for the role.
Discover what makes Bloomberg unique - watch our for an inside look at our culture, values, and the people behind our success. Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law. Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email amer_recruit@bloomberg.net.
Fixed Income Electronic Trading Client Support, Financial Solutions London, GBR Posted today employer: Bloomberg L.P.
Bloomberg is an exceptional employer, offering a dynamic and collaborative work environment in the heart of London. With a strong focus on employee growth, you will have numerous opportunities to advance your career within the company, whether by becoming a Subject Matter Expert or moving into leadership roles. Our commitment to diversity and inclusion, coupled with a client-first mentality, ensures that every team member is valued and empowered to make a meaningful impact in the fast-paced world of financial solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Fixed Income Electronic Trading Client Support, Financial Solutions London, GBR Posted today
✨Tip Number 1
Get to know the company inside out! Research Bloomberg's Fixed Income Electronic Trading Platform and understand their client needs. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your communication skills! Since you'll be dealing with various stakeholders, being able to articulate your thoughts clearly is key. Try mock interviews or role-playing scenarios to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to dive into the exciting world of electronic trading.
We think you need these skills to ace Fixed Income Electronic Trading Client Support, Financial Solutions London, GBR Posted today
Some tips for your application 🫡
Show Your Passion for Trading:When writing your application, let us see your enthusiasm for fixed income trading. Share any relevant experiences or insights that demonstrate your understanding of the market and how you can contribute to our team.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this role. Highlight your experience with electronic trading systems and client support, and don’t forget to mention any specific skills that align with what we’re looking for.
Be Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Bloomberg L.P.
✨Know Your Stuff
Make sure you brush up on your knowledge of fixed income products and electronic trading systems. Familiarise yourself with the latest market trends and how they impact trading workflows. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about client support, be ready to share examples of how you've provided exceptional customer service in the past. Think of specific situations where you went above and beyond to help a client or resolve an issue, as this will demonstrate your client-first mentality.
✨Communicate Effectively
Practice articulating your thoughts clearly and concisely. You’ll need to communicate with various stakeholders, so being able to adjust your communication style based on your audience is key. Consider doing mock interviews with friends or family to refine your delivery.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the tools you'll be using, or how success is measured in the role. It shows that you're engaged and serious about the position, plus it gives you valuable insights into the company culture.
