At a Glance
- Tasks: Provide top-notch tech support for desktops, laptops, and mobile devices.
- Company: Join Bloomberg, a leader in tech innovation and employee experience.
- Benefits: Enjoy competitive pay, diverse culture, and opportunities for growth.
- Other info: Dynamic team environment with a focus on continuous improvement.
- Why this job: Be the go-to tech hero, enhancing productivity for global employees.
- Qualifications: Passion for tech, problem-solving skills, and a knack for communication.
The predicted salary is between 36000 - 60000 £ per year.
The Employee Technology Support (ETS) team is seeking a Desktop Technician to deliver high quality 1st and 2nd line support across all Windows, Mac OS, desktops, laptops, mobile devices and event spaces. You will partner with our Service Specialists, Service Desk and mobile teams as the primary escalation point of contact for all remote and deskside internal technical related requests and incidents.
Mission
To deliver excellent employee centred technology support that improves how people work, through responsive service, trusted collaboration and continuous improvement.
What You'll Do:
- Provide 1st and 2nd line support to all global employees for all remote and deskside related technical service requests
- Deliver support that prioritises employee productivity and experience
- Follow globally defined ETS workflows for incidents, requests, problems, and changes, ensuring consistent and reliable service delivery
- Use dashboards and internal tools to prioritise and manage workload
- Drive first time resolution and high quality ticket handling
- Identify automation and efficiency opportunities
- Contribute to and use the knowledge base; identify gaps and partner with Knowledge Management team
- Knowledge of hardware related peripherals – Logitech, Ricoh, HP Poly, Lenovo, Zebra, Targus, Cisco
- Effectively utilise access and support across AD, SCCM, InTune, Imaging, Citrix, Papercut, Streamline, Systrack, vSphere, O365, Webex, Zoom, MS Teams, Intune, Azure, CyberArk, ForeScout, ITLocate, JAMF, CUCM, ChatGPT, Gemini, CoPilot and related systems
- Partner with the Service Desk, Service Specialists, Continuous Improvement and Product teams to drive service improvements
Supporting Collaboration and Event Spaces
You’ll Need:
- Passion for technology and enhancing the employee experience
- Strong problem solving and time management skills
- Ability to work in a fast paced global environment
- Regional project execution
- Focus on ownership, transparency and consistently doing what is right for our employees, team, and the business
- Clear and effective communication skills
- Root cause analysis – “Chase the why”
We’d Love to See:
- Degree in Computer Science, Networking, IT Security or a similar field or similar industry experience
- Knowledge of Cisco, Slack, Miro, JIRA and AV support
- Familiarity with Python, PowerShell, or other scripting languages
- ITIL v4 Foundation
- CompTIA A
Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law. Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email amer_recruit@bloomberg.net
Desktop Technician London, GBR Posted yesterday employer: Bloomberg L.P.
Bloomberg is an exceptional employer, offering a dynamic work environment in London where technology and employee experience are at the forefront. With a strong focus on collaboration, continuous improvement, and professional growth, employees benefit from comprehensive support and training opportunities, ensuring they thrive in their roles. The inclusive culture and commitment to diversity make Bloomberg a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Technician London, GBR Posted yesterday
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before any interview, run through common questions and scenarios related to desktop support. This will help you feel more confident and ready to tackle those tricky technical questions.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio or examples of past projects, bring them along to your interviews. Demonstrating your problem-solving abilities with real-life examples can really set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Desktop Technician London, GBR Posted yesterday
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Desktop Technician role. Highlight your experience with Windows, Mac OS, and any relevant technical support you've provided. We want to see how your skills match what we're looking for!
Show Your Passion:In your cover letter, let us know why you're passionate about technology and enhancing employee experiences. Share specific examples of how you've solved problems or improved processes in previous roles. We love hearing about your enthusiasm!
Be Clear and Concise:When filling out your application, keep your language clear and concise. Avoid jargon unless it's relevant to the role. We appreciate straightforward communication that gets to the point—just like we do in our tech support!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Bloomberg L.P.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the specific technologies mentioned in the job description, like Windows, Mac OS, and various hardware peripherals. Being able to discuss your experience with tools like SCCM, Intune, and Citrix will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to 'chase the why' and find effective solutions under pressure.
✨Communicate Clearly and Effectively
Since this role involves a lot of collaboration, practice articulating your thoughts clearly. You might be asked to explain complex technical concepts to non-technical staff, so being able to simplify your language is key. Consider doing mock interviews with friends or family to refine your communication skills.
✨Emphasise Your Passion for Employee Experience
The job focuses on enhancing employee productivity and experience, so be prepared to discuss why you care about this aspect of tech support. Share any relevant experiences where you went above and beyond to help users, as this will resonate well with the interviewers.
