At a Glance
- Tasks: Provide top-notch technical support to Bloomberg clients and troubleshoot issues.
- Company: Join Bloomberg, a leader in financial technology with a vibrant culture.
- Benefits: Competitive salary, diverse work environment, and opportunities for growth.
- Other info: Dynamic team atmosphere with a focus on learning and development.
- Why this job: Dive into the fast-paced world of finance while honing your tech skills.
- Qualifications: Customer service experience and knowledge of networking protocols required.
The predicted salary is between 30000 - 40000 £ per year.
Bloomberg’s Technical Support specialists are the very best in global front line support. We are responsible for supporting Bloomberg’s variety of products and services across multiple connectivity mediums. We are a high-profile team that requires the best in technical troubleshooting.
As a Technical Support Specialist, you will provide both new and existing Bloomberg clients with platinum technical service. You'll offer sophisticated technical skills to resolve issues and work closely with a range of partners to deliver access to the Bloomberg infrastructure while meeting our clients’ connectivity needs.
You will be responsible for communicating with key accounts while collaborating closely with market data and technology personnel as well as telecommunication providers, service vendors, and a variety of internal partners to ensure the highest quality of service to our customers. If you wish to be involved in an exciting, fast-paced opportunity that allows you to fully utilize your communication, technical, and troubleshooting skills while gaining insight into the global financial markets - then this may be the opportunity for you.
We’ll Trust You To:
- Be a self-starter with a passion for technology and a desire to continue to learn
- Have proficiency at multitasking in a dynamic environment
- Be dedicated to providing exceptional customer service
- Support Bloomberg's software, network and hardware offerings while coordinating with clients and partners
- Fix, supervise, handle, and maintain all Bloomberg’s private IP network including connectivity and infrastructure
- Integrate and support Bloomberg products and services into our clients’ environments including fixing and debugging application issues
- Troubleshoot hardware on virtual environments (VMWARE, CITRIX, etc.)
- Demonstrate excellent stakeholder management skills when taking care of telco vendors globally (AT&T, Verizon, Telefonica, BT) to report and raise service impact issues on tail circuits
- Multitask to prioritize a high volume of simultaneous calls, instant message and tickets, alongside team related tasks and initiatives
- Thrive in a fast-paced team, whilst demonstrating adaptability in a constantly evolving environment
You’ll Need To Have:
- Proven excellence in customer service
- Proven knowledge of router commands, network protocols (such as SFTP, TCP, UDP, BGP, RIP, etc.)
- Fluent in either French, Spanish or Portuguese
- Experience with communicating and coordinating with internal/external partners
- A real passion and proven experience of supporting technology across a multitude of platforms
- A solid grasp of PC hardware, operating systems and software suites (Windows & Mac OS, Office Suite)
- Superb interpersonal skills
- Demonstrate an ability to remain calm under pressure
- An aptitude for multitasking
We’d Love To See (Nice To Have):
- Knowledge of telecommunication lines, basic network design, and security
- CompTIA A+, CCNA or NET+ certification
- Sophisticated Excel knowledge including Macro and VBA and ability to crunch and analyse data
- Message protocols knowledge including FIX 4.0, FIX 4.2, and Fix 4.4
If indicated, please note that years of experience are a guide; we will consider applications from all candidates who can demonstrate the skills necessary for the role.
Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email amer_recruit@bloomberg.net
Bloomberg Technical Support, User Support - Financial Support London, GBR Posted today employer: Bloomberg L.P.
Bloomberg is an exceptional employer, offering a dynamic work environment in London that fosters innovation and collaboration among its 20,000+ employees. With a strong focus on employee growth, Bloomberg provides rigorous training and development opportunities, ensuring that team members are well-equipped to excel in their roles. The company's commitment to diversity and inclusion, along with its cutting-edge technology and resources, makes it an attractive place for professionals seeking meaningful and rewarding careers in the financial solutions sector.
StudySmarter Expert Advice🤫
We think this is how you could land Bloomberg Technical Support, User Support - Financial Support London, GBR Posted today
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bloomberg L.P.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bloomberg L.P. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Bloomberg Technical Support, User Support - Financial Support London, GBR Posted today
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bloomberg L.P.:Your cover letter is your chance to shine! Tell us why you want to work at Bloomberg L.P. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bloomberg L.P.!
How to prepare for a job interview at Bloomberg L.P.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
