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- Tasks: Provide top-notch customer support for financial professionals, solving tech issues and managing workflows.
- Company: Bloomberg is a global leader in financial information, connecting clients to vital data and insights.
- Benefits: Enjoy an 8-week training programme, career development opportunities, and a diverse, inclusive work environment.
- Why this job: Join a dynamic team, engage with influential clients, and grow your skills in a fast-paced FinTech setting.
- Qualifications: Fluency in Japanese and English, a degree or equivalent experience, and a passion for finance and technology.
- Other info: Visa sponsorship available; must start full-time in November 2025.
The predicted salary is between 30000 - 42000 £ per year.
2025 Bloomberg Customer Support – Japanese Speakers – November Start
Location
London
Business Area
Technology Support
Ref #
10044973
Description & Requirements
The Company:
Bloomberg ignites the power of information and technology to bring clarity to a sophisticated world. A global financial information and news leader that provides influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company delivers data, news and analytics through innovative technology and provides real time financial information to more than 325,000 subscribers globally.
In a career at Bloomberg, you will play a vital role in making it all happen. You will be joining a team of solution-finders, with a real passion for providing superb customer service in a fast-paced environment. Exciting. Surprising. Purposeful. Life at Bloomberg is many things, but it is never dull. We are a truly global business with a truly diverse workforce. We pride ourselves on being open, inclusive and collaborative — and in providing a work environment that encourages our employees to be their best.
What’s the Role?
Are you passionate about working in financial markets and by the prospect of providing technical support for the world\’s leading financial professionals? If so, join the Bloomberg Customer Support team, which is a key part of our Technology Services & Solutions business.
As a Bloomberg Customer Support professional, you have two critical focus areas: to provide superb customer service to a broad range of clients, and ensure the fast and effective management of various client workflows and hardware/software issues.
You will be responsible for the installation, connection, hardware management and workflow support of terminal clients over the phone and via Bloomberg Instant Messaging. The position includes assisting fast-paced clients operating in Capital Markets, Asset Management and Financial Services by installing the Bloomberg software and configuring proprietary hardware, such as keyboards and biometrics. Moreover, as automation continues to grow in the industry, we are adapting to understand our clients’ technological needs. We tackle our clients’ software issues, and we understand how it relates to their workflows and asset-class needs. Working with critical information and highly sophisticated tools, we ensure the security of our clients’ accounts and data.
Secondly, you will connect with our clients, including CEOs and executive managers with access to proprietary data and information. We set-up, train, and connect our clients to the various Bloomberg products and platforms they subscribe to. You will work as part of our 500 strong distributed team, supporting our clients collectively in more than 18 languages.
Who you are:
You come to work with a purpose, understand what vitality means to a trader, are curious and take pride in being customer service driven. You love being part of a team where clients count on you every day, and you challenge and support your colleagues to innovate, learn and deliver the best service possible.
What\’s in it for you?
We provide all new hires an 8-week long training program, which covers aspects such as an introduction to Bloomberg products and services, our clients, a broader insight into global financial markets, general daily inquiries, product setup and hardware, and troubleshooting.
You\’ll never stop learning… we\’ll invest in your career, and coupled with our unrivaled approach to career development, we will help you expand your skills and opportunities in this role through project involvements. Our Bloomberg Technology Client Services specialists have the opportunity to be involved in mentoring, recruiting, quality control and idea generation.
You will have the opportunity to champion your career across the company or further develop your technical skills within the Technology Services and Solutions Business. Our alumni have a diversity of successful career paths to: Analytics & Sales, Enterprise Technology Services, Data, Compliance, Finance, Engineering as well as Advanced IT roles and Client Financial Services.
You’ll need to have:
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Bachelor\’s degree or equivalent experience
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Fluency in Japanese in addition to English (written and verbal)
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Ability to provide outstanding customer service to clients through live, interactive media (e.g. phone, messaging, etc.)
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A demonstrated interest in Finance and / or Technology
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Desire to develop skills and experience in customer service in a fast-moving FinTech environment
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Willingness to learn new technologies and ability to retain information
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Multi-tasking and problem solving skills as well as an ability to work independently and as part of a larger global team
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An interest in progressing a career within Bloomberg
We’d love to see:
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Work experience in a client/customer facing role
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Curiosity to identify, research, and resolve customer technology, software and hardware issues
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Awareness of data management, privacy and information security
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Aptitude to work within highly connected and software-based system
You\’ll need to be able to:
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Start a full time role in November 2025
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Occasionally work weekends or on a bank holiday (weekday off in lieu)
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We are committed to hiring the best and brightest talent at Bloomberg and we do provide visa sponsorship for this role. However, each case is reviewed on an individual basis.
If this sounds like you:
Apply if you think we\’re a good match. We\’ll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/company/
Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email amer_recruit@bloomberg.net
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2025 Bloomberg Customer Support - Japanese Speakers - November Start employer: Bloomberg L.P.
Contact Detail:
Bloomberg L.P. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2025 Bloomberg Customer Support - Japanese Speakers - November Start
✨Tip Number 1
Familiarise yourself with Bloomberg's products and services. Understanding their software and hardware will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves direct interaction with clients, showcasing your ability to handle inquiries and resolve issues effectively will set you apart.
✨Tip Number 3
Network with current or former Bloomberg employees. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Stay updated on financial markets and technology trends. Showing that you are knowledgeable about the industry will reflect your passion and readiness for the fast-paced environment at Bloomberg.
We think you need these skills to ace 2025 Bloomberg Customer Support - Japanese Speakers - November Start
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Bloomberg Customer Support position. Tailor your application to highlight your relevant skills and experiences that align with the job description.
Highlight Language Proficiency: Since fluency in Japanese and English is essential for this role, ensure that your language skills are prominently featured in your CV and cover letter. Provide specific examples of how you've used these languages in a professional context.
Showcase Customer Service Experience: Bloomberg values outstanding customer service. In your application, include examples of previous roles where you provided excellent customer support, particularly in fast-paced environments. Use metrics or feedback to demonstrate your impact.
Express Your Interest in Finance and Technology: Convey your passion for finance and technology in your application. Mention any relevant coursework, projects, or personal interests that showcase your enthusiasm for the industry and your desire to learn more about Bloomberg's products and services.
How to prepare for a job interview at Bloomberg L.P.
✨Showcase Your Language Skills
Since fluency in Japanese and English is essential for this role, be prepared to demonstrate your language proficiency during the interview. Practice answering common interview questions in both languages to show your comfort level.
✨Understand Bloomberg's Products
Familiarise yourself with Bloomberg's products and services before the interview. This knowledge will not only impress your interviewers but also help you articulate how you can contribute to their customer support team effectively.
✨Highlight Customer Service Experience
If you have previous experience in a client-facing role, be ready to discuss specific examples of how you provided excellent customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've successfully resolved technical issues or customer complaints. Show your ability to think critically and work under pressure, as these skills are crucial in a fast-paced environment like Bloomberg.
