At a Glance
- Tasks: Drive operational efficiency and improvement across a complex network while leading strategic projects.
- Company: Join Bloom & Wild, a leading floral and gifting company with a focus on innovation.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to work on high-visibility projects and collaborate with diverse teams.
- Why this job: Make a real impact by optimising operations and enhancing customer experience with cutting-edge technology.
- Qualifications: 3+ years in consulting, hands-on operations experience, and strong analytical skills.
The predicted salary is between 60000 - 75000 £ per year.
Reporting to the COO, as the Operations Excellence Lead, you will be the strategic engine driving efficiency and improvement across Bloom & Wild’s complex operational network. This is a high-visibility role where you will bridge the gap between data-driven strategy and hands-on execution. You will drive operations improvement projects, deliver analysis, perform cross-site/supplier benchmarking, build business cases, oversee the performance of 3rd-party suppliers and implement changes required from changing supply chains and the growth of ranges and product categories.
Your mission is to ensure that as we scale our floral and non-floral categories, we maintain a “best-in-class” customer experience through operational rigour and the deployment of cutting-edge technology like AI.
Third-Party Supplier Governance & Performance Management:- Monitor the performance of our key 3rd-party supplier, overseeing a robust governance cadence to ensure KPI delivery and strategic alignment.
- Independently lead high-value strategic projects which result in improvements in cost, quality or customer experience.
- Support with quarterly SteerCos and Exec briefings, aligning supplier delivery with internal strategic priorities.
- Lead “peak” (Christmas, Valentine’s Day, Mother’s Day) retrospectives to turn operational challenges into standardised, scalable improvements.
- Lead end-to-end Mother’s Day planning, driving alignment across internal teams and 3rd-party supplier to hit key milestones while optimising production plans against quality standards, cost-efficiency, and forecast flexibility.
- Lead end-to-end projects across both owned and 3rd-party production & fulfilment sites to identify efficiencies, streamline processes, and deliver measurable cost savings.
- Analyze complex operational datasets to establish performance baselines, identify “best-in-class” practices across sites, and pinpoint high-value opportunities for replication or improvement.
- Act as a flexible “internal consultant”, deployed to work flexibly for the VP Operations: Customer Operations or the VP Operations: Production & Supply Chain to deliver value-driving projects in owned or 3rd-party supply chains.
- Manage the implementation of new operational standards and processes, ensuring that change is not just launched, but sustained through training and accurate adoption.
- Collaborate with operational, range and commercial teams to support the development of robust inventory management and fulfilment systems, processes and reporting required to scale a high-complexity range of non-floral gifts, foods, home goods.
- Optimise process to enable further expansion of the “add-on” range without compromising core floral operations.
- Identify and implement, or lead implementation of, AI-driven opportunities to automate workflows, eliminate human error, and allow our operations to scale vertically without a linear increase in costs.
- Conduct deep-dive analyses and prepare business cases for VP and exec-level decisions on changes in supply chain, production or fulfilment strategy.
- Perform analysis on budget and performance variations to identify root causes and actionable insights.
- Consulting Background: 3+ years in a consulting environment, developing a toolkit for structured problem-solving, building robust business cases, and managing complex stakeholders.
- Operations Experience: Hands-on operational experience in a fast-paced e-commerce or retail setting that had its own production, warehousing or fulfilment operations.
- Analytical & Data-Driven: You don’t just report data; you find the narrative within it to drive decision-making.
- Pragmatic Strategist: You can move from a high-level business case to the warehouse floor without losing momentum.
- Expert Influencer: Comfortable holding 3rd-party partners accountable while maintaining a collaborative, commercial relationship.
- Forward-Thinking: Excited by the potential of AI to revolutionise traditional logistics and customer service models.
- Context Switching: Able to switch easily between big-picture strategic thinking and day-to-day execution of complex projects.
Operations Excellence & Strategy Lead (12-month FTC) in London employer: Bloom & Wild
Bloom & Wild is an exceptional employer that fosters a dynamic and innovative work culture, where employees are empowered to drive operational excellence and strategic initiatives. With a strong focus on professional growth, the company offers ample opportunities for career advancement while embracing cutting-edge technology like AI to enhance efficiency. Located in a vibrant environment, Bloom & Wild prioritises a collaborative atmosphere that values employee contributions, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Excellence & Strategy Lead (12-month FTC) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their challenges and think about how your skills can help them improve efficiency and customer experience. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in consulting and operations aligns with their needs. Highlight specific examples of how you've driven improvements in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Operations Excellence & Strategy Lead (12-month FTC) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Operations Excellence & Strategy Lead. Highlight your consulting background and operational experience, showcasing how you've driven efficiency and improvement in past roles.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've tackled complex projects and improved operations, and don’t forget to mention your excitement about using AI in logistics!
Showcase Your Analytical Skills:Since this role is all about data-driven strategy, make sure to highlight your analytical skills. Provide examples of how you've used data to drive decision-making and improve performance in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Bloom & Wild
✨Know Your Operations Inside Out
Before the interview, dive deep into Bloom & Wild's operational processes. Understand their supply chain, production, and fulfilment strategies. Being able to discuss specific examples of how you can improve efficiency or enhance customer experience will show that you're not just familiar with operations but are ready to make a real impact.
✨Showcase Your Analytical Skills
Prepare to discuss your experience with data analysis and how you've used it to drive decision-making in past roles. Bring examples of complex datasets you've worked with and the insights you derived from them. This will demonstrate your ability to turn data into actionable strategies, which is crucial for this role.
✨Be Ready for Scenario-Based Questions
Expect questions that ask you to solve hypothetical operational challenges. Think about how you would approach leading a project during peak seasons like Christmas or Mother's Day. Show your strategic thinking and problem-solving skills by outlining your thought process and potential solutions.
✨Demonstrate Your Collaborative Spirit
This role requires working closely with various teams and third-party suppliers. Be prepared to share examples of how you've successfully managed stakeholder relationships in the past. Highlight your ability to hold partners accountable while maintaining a positive, collaborative atmosphere.
