At a Glance
- Tasks: Engage with customers via email, chat, and phone to resolve their queries.
- Company: Bloom & Wild is a certified B Corp focused on joyful gifting experiences.
- Benefits: Enjoy 25 days holiday, flexible hours, discounts, and equity options from day one.
- Other info: Flexible working arrangements and a supportive culture await you!
- Why this job: Join a diverse team that values creativity, connection, and making a positive impact.
- Qualifications: Fluent in German and English; customer service experience is a plus.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Hi, we’re Bloom & Wild. We help our customers care wildly and celebrate the small things they do every day. We’re a certified B Corp committed to long-term positive change for our community and the world.
Founded in 2013, our mission is to make sending and receiving flowers a joyful experience by harnessing technology, brand and letterbox delivery. We’re expanding our gifting offering to categories like cakes, candles and cocktails, with the ambition to build Europe’s #1 direct-to-consumer gifting destination.
Customer Delight Team @ Bloom & Wild Group
We’re looking after our customers with the same care we give to our flowers and bouquets.
We’re hiring a Customer Delight Associate to bring joy to customers’ days with every interaction. This role supports both the bloomon and Bloom & Wild brands (London or Amsterdam based). It’s part of the German Customer Delight team and handles requests from German-speaking customers via email, WhatsApp, live chat and phone. From time to time you may also assist the Dutch email queue and English queues using a translation tool.
What you’ll be doing
- A typical day involves engaging with customers through various channels in Zendesk, resolving issues, coordinating with colleagues on Slack, and completing admin duties.
- Attend company and team meetings, share feedback, and work with your manager on growth opportunities and performance review.
- Work hours are shifts between 08:00 and 19:00 (GMT) Monday–Sunday and may change to match business needs. Flexibility is required; at least one evening shift per week and some weekend shifts are expected.
You’ll love this role if you…
- Strong verbal and written communication in German (fluent) and English.
- A background in a customer service-oriented position is a plus.
- Comfortable working toward quality and productivity targets.
- Solution-oriented, friendly, and kind; proactive with a can-do attitude.
We’re committed to building a diverse team and welcome applicants with different strengths, skills and experiences who share our values.
Belonging @ Bloom & Wild
We value diversity and inclusion and encourage everyone to share their opinions openly. Our champions community supports an inclusive culture across 8 pillars of diversity.
Our ways of working
We believe in the power of connection, with some teams working in person daily and others quarterly. We offer flexibility that supports you and your team, with arrangements made with your manager. Collaboration, empathy, knowledge sharing and growth are core values.
Lead change for good: we have the guts to try new things and do what matters most.
Think deeply, act swiftly: thoughtful rationale behind our approach and swift execution of ideas.
Care wildly: we pour care and creativity into everything we do.
Stay open, be curious: openness about what we’re doing and why; welcoming challenges from each other.
Work that works for you: we care for our teams and foster a culture of inclusion and belonging.
Perks and benefits
25 days holiday + your birthday + flexible bank holidays, with the option to buy additional holiday each year.
1 volunteering day per year.
Enhanced family leave and a workplace nursery scheme.
A flexible training framework for every stage of your career.
Discounts on products, blooms and subscriptions.
Equity options from day 1.
For more information on perks and benefits, please see bloomandwild.com/careers.
Getting hired
We know job searching can be daunting, and we aim to make your application experience positive. Interviews are a two-way process, and we’re happy to answer questions so you’re confident this is the right move. If you have feedback, share it anonymously at bloomandwild.com/feedback to help us improve your experience.
#BloomWild
Customer Support Associate (German Speaking) in London employer: Bloom & Wild
At Bloom & Wild, we pride ourselves on being an exceptional employer that values diversity, inclusion, and employee growth. Our Customer Delight team is dedicated to creating joyful experiences for our customers while fostering a supportive work culture that encourages collaboration and flexibility. With generous benefits such as 25 days of holiday, enhanced family leave, and a commitment to personal development, we ensure that every team member feels valued and empowered to thrive in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Associate (German Speaking) in London
✨Tip Number 1
Familiarise yourself with the Bloom & Wild brand and its values. Understanding their commitment to customer delight and sustainability will help you align your responses during interviews, showcasing that you share their passion for creating joyful experiences.
✨Tip Number 2
Brush up on your German language skills, especially in a customer service context. Practising common phrases and scenarios you might encounter can give you the confidence to handle customer interactions smoothly and effectively.
✨Tip Number 3
Prepare to discuss your previous customer service experiences. Think of specific examples where you resolved issues or went above and beyond for a customer, as this will demonstrate your solution-oriented mindset and proactive attitude.
✨Tip Number 4
Be ready to showcase your flexibility and adaptability. Since the role requires working various shifts, sharing past experiences where you successfully managed changing schedules or high-pressure situations can highlight your readiness for this dynamic environment.
We think you need these skills to ace Customer Support Associate (German Speaking) in London
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of the Customer Support Associate position. Tailor your application to highlight relevant experiences that align with the role.
Highlight Language Skills:Since this role requires strong verbal and written communication in both German and English, make sure to emphasise your language proficiency. Include specific examples of how you've used these skills in previous roles.
Showcase Customer Service Experience:If you have a background in customer service, detail your experiences in your CV and cover letter. Mention any specific achievements or situations where you successfully resolved customer issues.
Personalise Your Application:Address your application to the hiring team at Bloom & Wild and express your enthusiasm for their mission. Share why you want to be part of their Customer Delight Team and how you can contribute to their goals.
How to prepare for a job interview at Bloom & Wild
✨Showcase Your Language Skills
Since this role requires strong verbal and written communication in both German and English, be prepared to demonstrate your fluency. You might be asked to respond to a customer query in German during the interview, so practice articulating your thoughts clearly in both languages.
✨Emphasise Customer Service Experience
Highlight any previous experience you have in customer service roles. Share specific examples of how you've resolved customer issues or gone above and beyond to ensure customer satisfaction. This will show that you understand the importance of customer delight.
✨Demonstrate a Solution-Oriented Mindset
Bloom & Wild values a proactive approach to problem-solving. Prepare to discuss situations where you faced challenges and how you tackled them effectively. This will illustrate your ability to think on your feet and provide solutions.
✨Ask Thoughtful Questions
Interviews are a two-way street, so come prepared with questions about the company culture, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you assess if Bloom & Wild is the right fit for you.
