Bloom & Wild Group is seeking a proactive QA, Content & Training Associate to elevate our Customer Delight standards. You’ll bridge quality assurance, content management and team development, shaping knowledge bases, training materials and macros while coaching peers.
In this role you’ll audit AI Auto-QA tooling as we scale, run calibration sessions with BPO/CD teams, and help ensure consistent, high-quality customer interactions across channels.
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QA, Content & Training Specialist (Hybrid) in London employer: Bloom & Wild Group
Bloom & Wild Group is an exceptional employer that fosters a dynamic and innovative work culture, particularly for those passionate about AI and customer experience. With flexible working options and a commitment to employee growth, you will have the opportunity to shape cutting-edge AI solutions while collaborating with a talented team across the UK, NL, and DE. Join us to make a meaningful impact in a supportive environment that values creativity and excellence.
