At a Glance
- Tasks: Build and manage AI agents for live operations across multiple countries.
- Company: Bloom & Wild Group, a leader in customer delight and innovation.
- Benefits: Flexible remote work, competitive salary, and a chance to shape AI in customer service.
- Other info: 12-month full-time role with opportunities for growth and development.
- Why this job: Join a dynamic team and make a real impact on customer experience with AI.
- Qualifications: Experience in AI engineering and strong problem-solving skills.
The predicted salary is between 63000 - 77000 £ per year.
Bloom & Wild Group is seeking a hands-on AI agent engineer within the Customer Delight team to build and ship AI agents into live operations across UK, NL and DE.
You will QA, forecast, report, and manage workforce to ensure model accuracy during busy periods.
You’ll own end-to-end quality processes, stress-test chatbots, and work with low-code tools to automate workflows.
This 12-month, full-time role offers flexible work from abroad and a chance to shape an AI-powered customer operation.
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CX AI Lead - Live Agents for Quality and Forecasting employer: Bloom & Wild Group
At Bloom & Wild, we pride ourselves on being a certified B Corp™, dedicated to making a positive impact on our community and the environment. Our flexible work culture fosters collaboration and innovation, allowing you to grow your career while working with cutting-edge technology in a supportive team. With opportunities for personal development and a commitment to diversity and inclusion, Bloom & Wild is an exceptional employer for those looking to make a meaningful difference in the world of gifting.
