At a Glance
- Tasks: Build and ship AI agents for customer operations, focusing on quality assurance and forecasting.
- Company: Join Bloom & Wild Group, a leader in emotional gifting and customer delight.
- Benefits: Enjoy flexible working, 25 days holiday, and investment in your growth.
- Other info: Be part of a supportive team that values diverse perspectives and potential.
- Why this job: Make a real impact by creating innovative AI solutions in a dynamic environment.
- Qualifications: Experience in building AI agents and strong collaboration skills.
The predicted salary is between 63000 - 77000 £ per year.
📍 Location: United Kingdom, Netherlands or Germany
📅 Contract: 12-month fixed term, full time
🎯 Focus: Building AI agents for customer operations focusing on quality assurance, forecasting, reporting and workforce management
About Customer Delight at Bloom & Wild Group: Customer Delight is the customer service team for Bloom & Wild Group with around 30 people looking after customers for Bloom & Wild (UK) and bloomon (NL, BE, DE), alongside an outsourced partner and a growing AI chatbot. Flowers and gifting is emotional so when something goes wrong with an order or someone has a query, it is rarely just about the flowers. That is the operation you would be building tools for, and it is why the quality of what we do matters as much as the volume.
The Role: A hands-on building role, working with our CD team to build and ship working AI agents into a live operation, watch them fail, and fix them. Five projects are scoped and waiting; a sixth depends on what you spot once you're in.
Key Responsibilities:
- QA Agent: automate quality scoring against our framework, moving from a small manual sample to coverage a manager can act on.
- Forecasting: build a self-improving forecasting agent for steady-state trading and peaks like Valentine's Day and Christmas.
- Reporting: automate agent-level and functional reporting, including a “manager bot” for plain-language performance insight.
- Workforce Management: close the loop between forecast and schedule in our WFM platform, catching drift early.
- Chatbot Testing: stress-test our AI chatbot with real scenarios, pre-launch and as ongoing QA.
What We're Looking For...
- You've built and shipped AI agents that ran in production, broke, and that you fixed, not prototypes or clever prompts.
- You're the only person in this role, so you set your own direction and spot when something's off course.
- You can explain what an agent can and can't do to non-technical teams and you partner with across the business with confidence.
- You build a forecast honestly and lean on data to know when a model's just fitting noise.
- You're hands-on with automation/low-code platforms (Gumloop, Claude, n8n, Make, Zapier, Retool), ideally plus a platform like Zendesk.
- Don't check every box? Please apply anyway! We hire for potential and diverse perspectives over exhaustive checklists.
Perks & Benefits:
- ✨ Flexibility: flexible working and work from abroad
- 🌴 Time Off: 25 days holiday + your birthday + flexible bank holidays, plus a paid volunteering day.
- 🌱 Growth & Wellbeing: investment in your growth and AI tools, product discounts, and ClassPass credits.
How We Hire:
- Application: With examples of things you've built
- Intro Call: 30 minutes with the TA Manager
- Hiring Manager Interview: Dive further into your experience and the role with our Customer Delight Director
- Task & Discussion: A takeaway task that you present in-person to some of our CD Team and key collaborators for this role
- Final Chat: We may ask you to meet our COO as a final stage
(Need any adjustments? Just let us know in your application, we're happy to support you however you need.) We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
CX AI Lead in Amsterdam employer: Bloom & Wild Group
At Bloom & Wild, we pride ourselves on being a certified B Corp™, dedicated to making a positive impact on our community and the environment. Our flexible work culture fosters collaboration and innovation, allowing you to grow your career while working with cutting-edge technology in a supportive team. With opportunities for personal development and a commitment to diversity and inclusion, Bloom & Wild is an exceptional employer for those looking to make a meaningful difference in the world of gifting.
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We think this is how you could land CX AI Lead in Amsterdam
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Join professional bodies related to data science, like the Data Science Society or similar organisations. Getting involved can lead to mentorship opportunities and insider knowledge about full-time positions at companies like Bloom & Wild Group.
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We think you need these skills to ace CX AI Lead in Amsterdam
Some tips for your application 🫡
Show Off Your Projects:In the world of data science, your projects can speak volumes about your skills. Make sure to showcase a few key projects in your CV or portfolio, especially those that highlight your ability to work with data sets, build models, or use relevant tools like Python, R, or SQL. Don’t forget to include links to any GitHub repositories if applicable!
Quantify Your Achievements:Employers love numbers! When drafting your CV, highlight your achievements with quantifiable results. For instance, mention how your data analysis led to a certain percentage increase in efficiency or revenue at a previous job or project. These details can really make your application pop!
Craft a Tailored Cover Letter:For a full-time role at Bloom & Wild Group, your cover letter should reflect your passion for data science and your excitement about the specific projects or values of the company. Dive into why you’re a good fit, how your skills align with their needs, and any unique perspectives you can bring to the team.
Stand Out with Relevant Courses and Certifications:Although experience talks, relevant courses or certifications can be your ticket to impressing hiring managers at Bloom & Wild Group. Mention any standout courses you've completed that equipped you with essential skills, such as machine learning certifications or data visualisation courses. This shows your commitment to continuously developing your skills in the field!
How to prepare for a job interview at Bloom & Wild Group
✨Brush Up on Your Statistics
For a data science role, we need to seriously sharpen our statistics skills. Get ready to tackle technical questions on probability distributions, hypothesis testing, and regression analysis. These are often the bread and butter of data science interviews, so don't just skim over them!
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Prepare a killer portfolio showcasing your data science projects. We should include details about the datasets used, the tools and techniques applied, and the impact of your findings. If we can walk them through a particularly challenging project or a cool visualisation that had real-world implications, it’ll really make us stand out!
✨Get Comfortable with Python and R
Most data science positions require us to be proficient in programming languages like Python and R. We should practice common libraries like pandas, NumPy, and scikit-learn, and be ready for live coding exercises or algorithm questions. Showing off our coding chops can really impress the interviewers at Bloom & Wild Group!
✨Prepare for Case Studies
Expect to encounter real-world case studies during the interview. We might be asked how we’d approach a data problem or analyse a dataset to extract insights. It's essential to think out loud and demonstrate our problem-solving process so that the interviewer can see our logical thinking in action.
