Operations Manager - Luxury Interior Fabrics brand

Our client, a luxury fabric and cloth brand, is seeking an experienced and highly organised Operations Coordinator to join their London head office on a permanent basis. This is an exciting opportunity for someone with experience within textiles, interiors, luxury goods, or a product‑led business who thrives in a fast‑paced environment and enjoys working across operations, logistics, systems, customer service, and commercial support. The successful candidate will play a key role in ensuring the smooth day‑to‑day running of the business, working closely with internal teams, international partners, suppliers, customers, and external stakeholders across the UK, Europe, and the US.

Key Responsibilities

• Coordinate and support operational processes across the business, ensuring workflows are managed efficiently and proactively.
• Act as a key liaison between internal departments, external partners, suppliers, and global stakeholders.
• Develop a strong understanding of business systems, operational procedures, and internal processes to support effective day‑to‑day operations and decision‑making.
• Produce regular sales, operational, and performance reports for senior management.
• Prepare royalty reporting and support relationships with external design partners.
• Monitor and track annual targets across territories and showroom locations.
• Analyse collection performance, sales trends, and order conversion data to support commercial decision‑making.
• Support and maintain integrations between the company website, ERP system, and third‑party platforms.
• Liaise with developers and external service providers to troubleshoot issues and support operational improvements.
• Manage inbound stock deliveries and oversee allocation against outstanding customer orders.
• Monitor stock levels across products and sampling inventory to ensure availability and operational efficiency.
• Implement pricing updates across collections while maintaining margin consistency.
• Oversee order processing across the UK, Europe, the US, and selected international regions, ensuring accuracy, efficiency, and a high level of customer service.
• Provide exceptional customer service support to UK, European, and US customers, responding to enquiries professionally and efficiently across orders, deliveries, product information, and operational queries.
• Build strong relationships with customers, suppliers, and trade partners, ensuring a premium client experience at all times.
• Support trade account setup and approval processes.
• Coordinate internal scheduling, including holidays, remote working, and team calendars.
• Provide cross‑functional support across departments during periods of absence or peak trading periods.
• Assist accounts and operational teams with administrative support where required.
• Identify opportunities to improve operational processes, customer experience, and internal efficiencies.

Candidate Profile

• Previous experience within operations, customer service, logistics, sales support, or business administration, ideally within luxury, textiles, interiors, fashion, or a creative product‑led business.
• Proven experience supporting UK and international customers, ideally across European and US markets.
• Exceptional organisational skills with strong attention to detail and the ability to manage multiple priorities simultaneously.
• Strong Microsoft Office skills, particularly Excel, with confidence working across reporting and operational systems.
• Experience using ERP systems, ecommerce platforms, or integrated business systems would be highly advantageous.
• Excellent communication and interpersonal skills, with the ability to build strong relationships internally and externally.
• A proactive, solutions‑focused, and adaptable approach to work.
• Strong problem‑solving skills and the ability to work effectively under pressure in a fast‑paced environment.
• Commercially aware with a customer‑first mindset and a passion for delivering a high standard of service.
• Able to work independently while collaborating effectively within a team environment.
• A background or qualification in textiles, design, merchandising, business, or a related field would be advantageous.