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- Tasks: Lead a team to deliver top-notch customer service for a luxury fashion brand.
- Company: Join a stunning online luxury fashion and accessories brand making waves in e-commerce.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a brand that values exceptional customer experiences and innovative solutions.
- Qualifications: Experience in customer service, especially in e-commerce or luxury fashion, is a must.
- Other info: Familiarity with Shopify and Zendesk is a plus; bring your can-do attitude!
The predicted salary is between 36000 - 60000 £ per year.
We have partnered with a beautiful luxury Online fashion and accessories brand who require a Customer Service Manager to deliver an exceptional customer journey experience.
You will have a strong background in general E commerce experience, and be able to work efficiently with responses to the customers via Job Purpose via email, bot and live chat, ensuring a seamless luxury customer service experience.
Responsibilities:
• Deliver exceptional customer service, in keeping with the brands ‘tone of voice’ .
• Communicate with customers via instant messages and emails.
• Record and act accordingly or advise the wider team on specific or escalating issues.
• Track and report on customer metrics to drive improvements in service and user experience.
• Implement eCommerce-specific strategies to secure customer retention.
• Work closely with internal teams to understand product in depth, and advise on customer views.
• Have a background in E commerce, with the ability to update imagery and notifications on site or via socials.
• Identify and resolve recurring issues to improve overall customer satisfaction and e-commerce performance.
•Ability to train further staff members as/when the team grows.
Skills and Experience:
• Customer service experience, ideally within ecommerce and/or luxury fashion.
• Previous experience with Shopify and Zendesk desirable.
• Excellent communication skills.
• Accurate and efficient
• Can do attitude
Customer Service Manager- E Commerce Luxury Brand employer: Bloom Search International
Contact Detail:
Bloom Search International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager- E Commerce Luxury Brand
✨Tip Number 1
Familiarize yourself with the luxury brand's tone of voice. This will help you align your communication style with their expectations, making it easier to deliver exceptional customer service.
✨Tip Number 2
Gain a solid understanding of eCommerce metrics and how they impact customer satisfaction. Being able to discuss these metrics during your interview will show that you're proactive about improving the customer journey.
✨Tip Number 3
If you have experience with Shopify and Zendesk, be ready to share specific examples of how you've used these tools to enhance customer service. This will demonstrate your hands-on knowledge and readiness for the role.
✨Tip Number 4
Prepare to discuss your approach to training new team members. Highlighting your ability to develop others will show that you're not just focused on your own performance but also on building a strong team.
We think you need these skills to ace Customer Service Manager- E Commerce Luxury Brand
Some tips for your application 🫡
Understand the Brand: Research the luxury fashion brand thoroughly. Familiarize yourself with their tone of voice, values, and customer service philosophy to tailor your application accordingly.
Highlight Relevant Experience: Emphasize your previous customer service roles, especially in e-commerce or luxury fashion. Provide specific examples of how you've delivered exceptional customer experiences in similar environments.
Showcase Communication Skills: Demonstrate your excellent communication skills in your cover letter and CV. Use clear and professional language, and consider including examples of how you've effectively communicated with customers through various channels.
Tailor Your Application: Customize your CV and cover letter to reflect the specific responsibilities and skills mentioned in the job description. Mention your experience with tools like Shopify and Zendesk if applicable, as this will show you are a good fit for the role.
How to prepare for a job interview at Bloom Search International
✨Understand the Brand's Tone of Voice
Before the interview, familiarize yourself with the luxury brand's tone and style. This will help you demonstrate how you can deliver exceptional customer service that aligns with their values during the interview.
✨Showcase Your E-commerce Experience
Be prepared to discuss your previous e-commerce roles and how they relate to the responsibilities of a Customer Service Manager. Highlight specific examples where you improved customer satisfaction or resolved issues effectively.
✨Familiarize Yourself with Tools
If you have experience with Shopify and Zendesk, be ready to talk about it. If not, do some research on these platforms and be prepared to explain how you would use them to enhance customer service.
✨Prepare for Scenario Questions
Anticipate questions about handling difficult customer situations or improving service metrics. Think of examples from your past experiences that showcase your problem-solving skills and ability to maintain a luxury service standard.
