Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a remote team to optimize customer service across email, SMS, live chat, and social media.
- Company: Join a rapidly growing wellness brand in one of London's most vibrant towns.
- Benefits: Enjoy 33 days of annual leave, a wellbeing allowance, and covered commuting expenses.
- Why this job: Be part of a dynamic team that values customer satisfaction and continuous improvement.
- Qualifications: E-commerce experience and strong leadership skills are essential for this role.
- Other info: Opportunity for career growth due to internal promotions.
The predicted salary is between 30000 - 40000 £ per year.
Customer Success Specialist
North London
£35k – £40k
33 days annual leave (inc bank)
Wellbeing allowance
Regular events
Commute expensed
HQ in one of the most vibrant towns in London
My client is a rapidly growing, founder-led wellness brand. Due to an internal promotion, the opportunity to recruit a Customer Success Specialist has arisen to oversee customer communication channels
The successful candidate will have an e-commerce background with another DTC brand, and management experience of at least one line report.
Key Responsibilities:
- Supervise and optimize all customer service interactions across multiple channels, including email, SMS, live chat, and social media.
- Lead a remote team of customer support representatives, ensuring efficiency, quality control, and structured workflows.
- Handle escalations and complex customer concerns, implementing structured protocols for complaint management.
- Develop and refine standard operating procedures to improve response times, resolution efficiency, and customer satisfaction scores.
- Monitor customer support metrics (CSAT, response time, resolution rate) and implement data-driven improvements.
- Work alongside marketing, product, and operations teams to relay customer insights and enhance the overall customer journey.
- Oversee the integration and use of customer service platforms to ensure seamless communication and automation where applicable.
Requirements:
- Proven experience in customer service operations, preferably within e-commerce or direct-to-consumer brands.
- Strong leadership skills, preferably with experience managing remote or in-house customer support teams.
- Proficiency in analysing customer support data, identifying trends, and making process improvements.
- Familiarity with customer service platforms, ticketing systems, and automation tools.
- Competency in using Excel/Google Sheets for reporting and tracking key customer service metrics.
Customer Success Specialist employer: Bloom Careers
Contact Detail:
Bloom Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Specialist
✨Tip Number 1
Familiarize yourself with the specific customer service platforms and tools mentioned in the job description. Being able to discuss your experience with these systems during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Prepare examples of how you've successfully managed a remote team or improved customer service metrics in your previous roles. This will demonstrate your leadership skills and ability to drive results in a similar environment.
✨Tip Number 3
Research the wellness brand and its customer base. Understanding their values and customer journey will help you tailor your responses and show that you're genuinely interested in contributing to their mission.
✨Tip Number 4
Be ready to discuss data-driven improvements you've implemented in past roles. Highlighting your analytical skills and how you've used data to enhance customer satisfaction will align well with the responsibilities of this position.
We think you need these skills to ace Customer Success Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service operations, especially within e-commerce or direct-to-consumer brands. Emphasize any leadership roles you've held and your ability to manage remote teams.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and wellness brands. Mention specific examples of how you've optimized customer service interactions and improved customer satisfaction scores in previous roles.
Showcase Data Proficiency: Demonstrate your analytical skills by including examples of how you've used customer support data to identify trends and implement improvements. Mention your familiarity with customer service platforms and tools.
Highlight Team Collaboration: Discuss your experience working alongside marketing, product, and operations teams. Provide examples of how you've relayed customer insights to enhance the overall customer journey.
How to prepare for a job interview at Bloom Careers
✨Showcase Your E-commerce Experience
Make sure to highlight your background in e-commerce and any direct-to-consumer brands you've worked with. Be prepared to discuss specific examples of how you've improved customer service operations in these environments.
✨Demonstrate Leadership Skills
Since the role involves managing a remote team, share your experiences leading teams, especially in a customer support context. Discuss how you ensure efficiency and quality control while maintaining team morale.
✨Prepare for Data-Driven Discussions
Familiarize yourself with key customer support metrics like CSAT, response time, and resolution rate. Be ready to talk about how you've used data to drive improvements in customer service processes.
✨Understand Customer Service Platforms
Research the customer service platforms and ticketing systems commonly used in the industry. If you have experience with specific tools, be sure to mention them and explain how they helped streamline communication and automation.
