b Overview /b p As a QA, Content Training Associate, you will elevate customer interactions across the Customer Delight team. You bridge quality assurance, content management, and team development to improve CSAT and overall service quality. You’ll refine knowledge base materials, run calibration sessions, and help scale AI-powered QA tooling. You’ll work closely with cross-functional teams to ensure consistent, accurate customer care during growth. This is a hands-on role with impact on training, knowledge, and customer experience. /p b Pay / Benefits /b ul li Flexible working work from abroad /li li 25 days holiday + birthday + flexible bank holidays /li li 1 Volunteering day per year /li li Enhanced family leave and nursery scheme /li li Flexible training framework /li li Equity options from day 1 /li /ul b Responsibilities /b ul li Quality Assurance Evaluation: grade a weekly/monthly set of interactions across channels to align with QA standards /li li Impact Action: translate grading data into actionable feedback to close skill gaps and boost CSAT /li li Calibration Leadership: lead QA calibration sessions with CDX and internal team members /li li Auto-QA Bot Auditing: audit AI Auto-QA outputs for accuracy as tooling scales /li li Live Customer Support Engagement: allocate direct ticket time in Zendesk for grounded, real-time work /li li Peak Period Support: model team standards by handling inquiries during peak times /li li Content, Knowledge Management Training: manage KB, training materials, and macros for accuracy /li li Training Coaching: audit resources, create content, deliver refresher trainings based on QA findings /li li Cross-Functional Collaboration: partner with CDX to address training gaps and onboard seasonal teams /li li Targets Expectations: achieve weekly/monthly grading quotas, maintain KB accuracy, ensure Auto-QA adherence /li /ul b Key requirements /b ul li Fluency in Dutch or German with professional English proficiency /li li Target-driven mindset with ability to meet numerical targets /li li Customer-facing experience (Support, CX, or QA) with familiarity with Zendesk /li li Strong communication and coaching skills to lead calibration sessions and workshops /li li Experience with or interest in AI-driven support tools / Auto-QA platforms (nice-to-have) /li li Content creation or knowledge management experience for training teams (nice-to-have) /li li Experience working across internal and external teams (nice-to-have) /li /ul ul li Strong communication /li li Coaching and facilitation /li li Attention to detail /li li Zendesk /li li G-Suite (or similar) /li li Knowledge base management /li /ul
QA, Content & Training Associate employer: Bloom and Wild
At Bloom & Wild, we pride ourselves on being an exceptional employer that truly cares for our team and the environment. With a flexible working culture, generous benefits including 25 days holiday plus your birthday, and a commitment to employee growth through tailored training frameworks, we foster an inclusive atmosphere where everyone can thrive. Join us in our mission to create meaningful connections and be part of a rapidly growing company that values innovation and community impact.
