Health Information Content Designer (12-month mat cover) in London

We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer. We’re looking for a Health Content Designer to join our team and create trusted, high-quality information for people affected by blood cancer. In this role, you’ll be responsible for the creation and continuous improvement of our health information at every stage of the user journey. You’ll design content that’s data driven and responsive to user needs. You’ll work across a range of formats and channels to help us maximise our reach and engagement with the blood cancer community. You’ll collaborate with users and clinical experts to ensure our information is accurate, relevant, evidence-based and accessible. You’ll use your content design skills to help anyone affected by blood cancer access the information they need. If you have content design experience within the health sector and can demonstrate strong writing skills across a range of media, we’d love to hear from you. This role requires travel to London for key in-person activities, including team, departmental and organisational away days. Additional travel may be required for meetings, workshops or collaboration. We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives.

Key Responsibilities

• Develop new health information content across a range of formats and channels in line with the PIF Tick quality standard.
• Create content with people affected by blood cancer to ensure the information meets user needs.
• Verify and update health information with relevant clinical experts so that all content remains accurate, evidence-based and aligned with current practice.
• Gather and write personal stories with members of the blood cancer community, ensuring real experiences are represented and health information stories are used to support people affected by blood cancer across organisational channels.
• Brief and collaborate with designers to deliver clear and accessible materials that support user needs.
• Support colleagues by providing writing and fact-checking skills so that organisational communications remain clear, accurate and consistent with our values and standards.
• Prioritise and organise multiple projects involving stakeholders so that resources are delivered on time and support wider organisational priorities.
• Contribute to cross-team strategic workstreams as required so that the Health Information team plays an active role in progressing organisational goals.

Skills, Knowledge and Expertise

• Knowledge

• Understanding of how to translate complex medical information or scientific information into clear plain English.
• Awareness of how people respond to a life-changing diagnosis.
• Understanding of research methods, including fact-checking and source evaluation.
• Knowledge of quantitative and qualitative data analysis to interpret evidence and feedback.

• Proven ability to create compelling content across a range of media, using a supportive and user-focused writing style.
• Excellent copywriting and accurate proof-reading skills.
• Sensitive interviewing skills.
• Strong prioritisation and organisational skills to manage multiple projects and stakeholders effectively.

• Experience of content design or UX writing within the health sector.
• Experience of coordinating projects involving multiple stakeholders.