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For Companies At a Glance
- Tasks: Engage with customers via chat, email, and social media while providing top-notch service.
- Company: Join bloobloom, a fresh startup revolutionising the eyewear shopping experience with design and tech.
- Benefits: Enjoy free glasses, discounts for friends, and a vibrant team culture with regular socials.
- Why this job: Be part of a mission-driven company that values creativity and customer connection in every interaction.
- Qualifications: Must have customer service experience, a degree, and excellent communication skills.
- Other info: Work in modern offices just minutes from Portobello Road in West London.
The predicted salary is between 28800 - 42000 £ per year.
We are currently recruiting for full-time Senior Customer Service positions to join our Customer Experience team based at our Notting Hill offices. bloobloom was created to change the way people buy their glasses by rebuilding the entire experience. In a market populated by dinosaurs, we’re putting design and technology back at the heart of the process of buying a pair of glasses, making the journey fun and exciting without costing a small fortune. At bloobloom, we also want the right choice to be as easy as wearing a great pair of glasses. That’s why we only partner with ethical factories, are climate-neutral certified, and donate a pair to someone in need for every pair we sell.
We love our customers and want to make a personal connection with everyone who reaches out to us. Beyond the statement, our team has the freedom and means to get creative and go beyond meeting basic customer expectations in each and every conversation. Our goal is simple: 100% WOW.
If you have a cool personality and want to work with other awesome individuals for a great company, this is the job for you!
Key Responsibilities:- Answer customers' enquiries on all channels, including live chat, email, telephone, and social media platforms
- Demonstrate exceptional product knowledge as well as accurately explain features and benefits of bloobloom lenses and frames
- Oversee the complete lifecycle of orders and provide consistent after-sales assistance
- Be the voice of the customer and advocate for customer needs/issues cross-departmentally
- Be creative and constantly consider new ways to help us provide the best possible customer service
- Convert customers into bloobloom advocates
- You’re a passionate people person and like engaging with customers
- You’re driven and self-motivated - you want to excel at what you do!
- You thrive in a multitasking environment and can organise your time efficiently
- You believe in understanding a customer’s pain, building value and solving problems
- You are a team player who works and engages with others to achieve results
- You are a strategic thinker and like to offer new ideas/solutions to improve things
- Relevant experience in a communications or customer-facing role
- Educated to university degree level or equivalent
- Fluent English speaker with exceptional verbal, written and general communication skills
- Comfortable in a digital environment
- Previous experience in the Optical industry would be a bonus
- Opportunity to join a fast-growing and ambitious startup
- Work with a friendly team of highly motivated individuals
- Exceptional scope for progression and development
- An environment where you are listened to and can actually have an impact
- Great West London location - 4 min walk to Portobello Road
- Spacious and modern offices, with excellent facilities
- Regular company socials and events
- Perks for employees and up to 10 family members and friends
- Free spectacles and sunglasses for you, and discounts for family and friends
- 22-day Holiday + Bank Holidays
- Competitive salary depending on experience
- Type of contract: Full-time, office-based
- Location: London, United Kingdom
- Working Hours: 40 hours per week, Monday to Friday
Contact Detail:
bloobloom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Representative
✨Tip Number 1
Familiarise yourself with bloobloom's products and values. Understanding their unique approach to customer service and the ethical practices they uphold will help you connect with the team during interviews.
✨Tip Number 2
Showcase your communication skills by engaging with bloobloom on social media. Comment on their posts or share your thoughts about their products to demonstrate your enthusiasm and understanding of their brand.
✨Tip Number 3
Prepare examples from your past experiences that highlight your problem-solving abilities and creativity in customer service. Be ready to discuss how you’ve turned challenging situations into positive outcomes.
✨Tip Number 4
Network with current or former employees of bloobloom if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Senior Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and communications. Emphasise any roles where you've demonstrated exceptional product knowledge or problem-solving skills, as these are key for the Senior Customer Service Representative position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to connect with customers. Mention specific examples of how you've gone above and beyond in previous roles to create a 'WOW' experience.
Showcase Your Communication Skills: Since the role requires exceptional verbal and written communication skills, ensure your application is free from errors and clearly articulates your thoughts. Use a friendly yet professional tone to reflect the company culture.
Highlight Your Creativity: In your application, include examples of how you've been creative in past customer service roles. Discuss any innovative solutions you've implemented to improve customer experiences, as this aligns with bloobloom's values.
How to prepare for a job interview at bloobloom
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples of how you've gone above and beyond in previous roles to create memorable experiences for customers, as this aligns perfectly with the company's goal of achieving 100% WOW.
✨Demonstrate Product Knowledge
Familiarise yourself with bloobloom's products, especially their lenses and frames. Be prepared to discuss their features and benefits during the interview, as showcasing your knowledge will demonstrate your commitment to the role and the company.
✨Emphasise Teamwork and Creativity
Highlight your ability to work collaboratively with others and share instances where you've contributed creative solutions to improve customer service. This will resonate well with the company's culture of teamwork and innovation.
✨Prepare for Multitasking Scenarios
Since the role involves handling multiple customer inquiries across various channels, be ready to discuss how you manage your time and prioritise tasks effectively. Providing specific examples will show that you're capable of thriving in a fast-paced environment.
