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For Companies At a Glance
- Tasks: Engage with customers across various channels and provide exceptional service.
- Company: Join bloobloom, a forward-thinking startup revolutionising the eyewear shopping experience.
- Benefits: Enjoy free spectacles, discounts for loved ones, and a vibrant work culture.
- Why this job: Be part of a creative team aiming for 100% customer satisfaction while making a social impact.
- Qualifications: Relevant customer service experience and a university degree are essential.
- Other info: Work in modern offices just minutes from Portobello Road with regular socials.
The predicted salary is between 28800 - 43200 £ per year.
We are currently recruiting for full-time Senior Customer Service positions to join our Customer Experience team based at our Notting Hill offices. bloobloom was created to change the way people buy their glasses by rebuilding the entire experience. In a market populated by dinosaurs, we’re putting design and technology back at the heart of the process of buying a pair of glasses, making the journey fun and exciting without costing a small fortune. At bloobloom, we also want the right choice to be as easy as wearing a great pair of glasses. That’s why we only partner with ethical factories, are climate-neutral certified, and donate a pair to someone in need for every pair we sell. We love our customers and want to make a personal connection with everyone who reaches out to us. Beyond the statement, our team has the freedom and means to get creative and go beyond meeting basic customer expectations in each and every conversation. Our goal is simple. 100% WOW. If you have a cool personality and want to work with other awesome individuals for a great company this is the job for you!
Key Responsibilities:
- Answer customers' enquiries on all channels, including live chat, email, telephone, and social media platforms
- Demonstrate exceptional product knowledge as well as accurately explain features and benefits of bloobloom lenses and frames
- Oversee the complete lifecycle of orders and provide consistent after-sales assistance
- Be the voice of the customer and advocate for customer needs/issues cross-departmentally
- Be creative and constantly consider new ways to help us provide the best possible customer service
- Convert customers into bloobloom advocates
Who You Are:
- You’re a passionate people person and like engaging with customers
- You’re driven and self-motivated - you want to excel at what you do!
- You thrive in a multitasking environment and can organise your time efficiently
- You believe in understanding a customer’s pain, building value and solving problems
- You are a team player who works and engages with others to achieve results
- You are a strategic thinker and like to offer new ideas/solutions to improve things
Essential Skills & Experience:
- Relevant experience in a communications or customer-facing role
- Educated to university degree level or equivalent
- Fluent English speaker with exceptional verbal, written and general communication skills
- Comfortable in a digital environment
- Previous experience in the Optical industry would be a bonus
Key Benefits:
- Opportunity to join a fast-growing and ambitious startup
- Work with a friendly team of highly motivated individuals
- Exceptional scope for progression and development
- An environment where you are listened to and can actually have an impact
- Great West London location - 4 min walk to Portobello Road
- Spacious and modern offices, with excellent facilities
- Regular company socials and events
- Perks for employees and up to 10 family members and friends
- Free spectacles and sunglasses for you, and discounts for family and friends
- 22-day Holiday + Bank Holidays
- Competitive salary depending on experience
Further Information:
- Type of contract: Full-time, office-based
- Location: London, United Kingdom
- Working Hours: 40 hours per week, Monday to Friday
Senior Customer Service Representative employer: bloobloom
Contact Detail:
bloobloom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Representative
✨Tip Number 1
Familiarise yourself with bloobloom's products and values. Understanding the unique selling points of their glasses and the company's commitment to ethical practices will help you engage more effectively with customers and demonstrate your passion for the brand.
✨Tip Number 2
Showcase your customer service skills in real-time scenarios. Practice responding to common customer queries or complaints, as this will prepare you for the dynamic environment at bloobloom where creativity and problem-solving are key.
✨Tip Number 3
Network with current or former employees of bloobloom. Engaging with them on platforms like LinkedIn can provide you with insider insights about the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare to discuss how you can contribute to the '100% WOW' goal. Think of specific examples from your past experiences where you went above and beyond for customers, as this aligns perfectly with bloobloom's mission to create exceptional customer experiences.
We think you need these skills to ace Senior Customer Service Representative
Some tips for your application 🫡
Understand the Company: Before applying, take some time to understand bloobloom's mission and values. Familiarise yourself with their approach to customer service and how they differentiate themselves in the optical market.
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or communications roles. Emphasise any skills that align with the job description, such as multitasking, problem-solving, and creativity.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of bloobloom's ethos. Mention specific examples of how you've gone above and beyond for customers in previous roles.
Showcase Your Communication Skills: Since exceptional communication is key for this role, ensure your application is well-written and free of errors. Use clear and concise language to demonstrate your verbal and written communication abilities.
How to prepare for a job interview at bloobloom
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples of how you've gone above and beyond in previous roles to create memorable experiences for customers, as this aligns perfectly with bloobloom's goal of achieving 100% WOW.
✨Demonstrate Product Knowledge
Familiarise yourself with bloobloom's products, especially their lenses and frames. Be prepared to discuss their features and benefits during the interview, as showcasing your knowledge will demonstrate your commitment to the role.
✨Be Creative in Problem Solving
Think of innovative ways to enhance customer service and be ready to share these ideas. The company values creativity, so showing that you can think outside the box will set you apart from other candidates.
✨Highlight Your Teamwork Skills
Since the role requires collaboration with various departments, share examples of successful teamwork from your past experiences. Emphasising your ability to work well with others will resonate with the company's culture.
